Incompetent Oracle Support
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From: Jack3 on 24 Jul 2010 11:05 On Jul 23, 9:17 am, Mladen Gogala <gogala.mla...(a)gmail.com> wrote: > They used to be good, not any longer. I have a SR opened because of node > eviction, the SR is level 2, nobody is responding for days. I called in > on Tuesday, they opened a new SR, despite my strong objections, and > nobody is working on it. One would think that for 22% of otherwise > expensive licenses per year, the customer would be entitled to a better > support, but this is below any reasonable standard. Combined with the > infuriating flash portal, this really annoys me to no end. > > --http://mgogala.byethost5.com No comment about the quality of Oracle Support, but regarding the "infuriating flash portal" did you know they also support a non-flash, HTML version of MOS (My Oracle Support, FKA metalink) where SR's can be managed, although some other features are not available: https://supporthtml.oracle.com/ep/faces/index.jspx (List of what's supported in the non-flash MOS: https://support.oracle.com/CSP/ui/faq_en.html#flash-faq )
From: Mladen Gogala on 24 Jul 2010 22:59 On Sat, 24 Jul 2010 08:05:59 -0700, Jack3 wrote: > No comment about the quality of Oracle Support, but regarding the > "infuriating flash portal" did you know they also support a non-flash, > HTML version of MOS (My Oracle Support, FKA metalink) where SR's can be > managed, although some other features are not available: Yes, I know about it. What I don't understand is why Oracle doesn't give us back the venerable Metalink. What is the advantage of this monster? -- http://mgogala.byethost5.com
From: Serge Rielau on 24 Jul 2010 23:14 On 7/24/2010 6:09 PM, Mark D Powell wrote: > The way I see it we are stuck. Depends on how open minded you are. https://www2.gotomeeting.com/register/951516562 Cheers Serge -- Serge Rielau SQL Architect DB2 for LUW IBM Toronto Lab
From: Mladen Gogala on 24 Jul 2010 22:55 On Sat, 24 Jul 2010 08:05:59 -0700, Jack3 wrote: > No comment about the quality of Oracle Support, but regarding the > "infuriating flash portal" did you know they also support a non-flash, > HTML version of MOS (My Oracle Support, FKA metalink) where SR's can be > managed, although some other features are not available: Yes, I know about it. What I don't understand is why Oracle doesn't give us back the venerable Metalink. What is the advantage of this monster? -- http://mgogala.byethost5.com
From: Mladen Gogala on 24 Jul 2010 22:55
On Sat, 24 Jul 2010 08:05:59 -0700, Jack3 wrote: > No comment about the quality of Oracle Support, but regarding the > "infuriating flash portal" did you know they also support a non-flash, > HTML version of MOS (My Oracle Support, FKA metalink) where SR's can be > managed, although some other features are not available: Yes, I know about it. What I don't understand is why Oracle doesn't give us back the venerable Metalink. What is the advantage of this monster? -- http://mgogala.byethost5.com |