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From: Steven Cools on 25 Feb 2010 05:33
for everyone out there experiencing the same issue (and not finding the
answers on the below mentioned citrix site)...
we finally fixed it too!

also had problems with some HP printers via Terminal Services, had the
"eventID 333 - source application popup" every 5 seconds and (foremost)
installing of msi based software and thus MS updates was very very very slow.

here's how to:
- deleted all printers first and then all printer drivers on the server
(especially the HP universal one) via "printers - file - server properties -
drivers - ...) - might require a reboot of the server or at least the print
spooler service (best before and after both deleting operations).

- compressed the registry with regcompact pro 2.6.7 (free)
(as one of our hives already was 100+ MB's and maximum registry size is
128MB, and actually even 102MB)
(i think this really was the main issue)

software and microsoft updates install with ease now!

(still have to reinstall the printers -including the HP universal- but i'm
quite sure the latest version will not cause these problems anymore (as the
posts below also mention)

regards,
Steven. (colleague of koen - see post below)


"Koen Grijspeerdt" wrote:

> Hey,
>
> We're having a similar issue. Could you post the URL where you found the information. I cannot find it on the Citrix site.
>
> Thanks in advance,
>
> Koen
>
>
>
> W.a.Sdanou wrote:
>
> Re: Installing software is very slow on TS 2003
> 24-Jan-09
>
> On 9-1-2009 15:42, gabrielthewhite(a)community.nospam wrote:
> We've resolved the problem.
> It's the Universal Printer Driver from Hewlett pakckard that's filling
> up the registry, every time a remote user made a connection to the
> terminal servers. I read the problem description and solution from the
> citrix site. We had to make a script to be executed by every remote user
> logging on, to remove al unnessecary registry key's. This was done by
> exporting the regisitry keys to excel and than adding the right commands
> to every line to delete the keys one by one.
> The problem is also resolved with the latest version 4.7.2 of the
> universal printer driver. But it doesn't remove the unnessecary keys
> automaticaly.
>
> Previous Posts In This Thread:
>
> On Saturday, December 27, 2008 8:41 AM
> W.a.Sdanou wrote:
>
> Installing software is very slow on TS 2003
> Since a few month's were having a problem with installing new software
> on both windows 2003 SP2 R2 terminal servers. We don't know exactly when
> it occured first. No other servers seem to have this problem. We tried
> to trace it back to some other installed piece of software or windows
> update, but without any succes. What happens is the following. When
> installing a small piece of software like delprof.exe, it takes about 25
> minutes before it's done. During this time, msiexec.exe takes 25% of the
> processor capacity. On other servers it takes about 10 seconds to
> install. Its on a dual processor 3Ghz (with hyperthreading) ProLiant
> DL360 G4p. Also, at times it takes a few minutes for users to logon.
> this times it's the userinit.exe that uses 25% processor
> capacity.Installing Windows updates or other software takes hours.
>
> We have check about all the obviouse things, like slow hardware,
> profiles, redirecting, other software but nothing came up.
>
> Does anyone have a suggestion, or had to cope with the same problem?
>
> On Sunday, December 28, 2008 4:02 PM
> Vera Noest [MVP] wrote:
>
> You might want to enable both user environment and windows installer logging
> You might want to enable both user environment and windows
> installer logging to get more information about what is going on:
>
> 221833 - How to enable user environment debug logging in retail
> builds of Windows
> http://support.microsoft.com/?kbid=221833
>
> 223300 - How to Enable Windows Installer Logging
> http://support.microsoft.com/?kbid=223300
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> "W.a.Sdanou" <wasdanou(a)gmail.com> wrote on 27 dec 2008 in
> microsoft.public.windows.terminal_services:
>
> On Tuesday, December 30, 2008 6:44 AM
> W.a.Sdanou wrote:
>
> I won't bother you with the complete logging, but I logged removing and
> I won't bother you with the complete logging, but I logged removing and
> installing delprog.msi and noticed the following lines. Notice the
> amount of time after logging "Opening Terminal Server registry
> propogation window".
>
> when installing:
>
> MSI (s) (04:60) [11:57:09:110]: Server not locked: locking for product
> {6E5C9B5E-8AB6-4D49-9DF7-1A48B29BB9E1}
> MSI (s) (04:60) [11:57:09:141]: Opening Terminal Server registry
> propogation window.
> Action ended 12:32:35: InstallInitialize. Return value 1.
> MSI (s) (04:60) [12:32:35:567]: Doing action: ProcessComponents
> Action 12:32:35: ProcessComponents. Updating component registration
> Action start 12:32:35: ProcessComponents.
>
> I've also seen some of these error messages:
>
> DEBUG: Error 2826: Control BottomLine on dialog PrepareDlg extends
> beyond the boundaries of the dialog to the right by 5 pixels
> Internal Error 2826. PrepareDlg, BottomLine, to the right
>
> But in the end it simply says:
>
> === Logging stopped: 30-12-2008 12:34:42 ===
> MSI (c) (70:90) [12:34:42:911]: Note: 1: 1707
> MSI (c) (70:90) [12:34:42:911]: Product: Windows Resource Kit Tools -
> DelProf.exe -- Installation operation completed successfully.
>
> MSI (c) (70:90) [12:34:42:911]: Windows Installer installed the product.
> Product Name: Windows Resource Kit Tools - DelProf.exe. Product Version:
> 5.2.3790.1060. Product Language: 1033. Installation success or error
> status: 0.
>
> MSI (c) (70:90) [12:34:42:911]: Grabbed execution mutex.
> MSI (c) (70:90) [12:34:42:911]: Cleaning up uninstalled install
> packages, if any exist
> MSI (c) (70:90) [12:34:42:927]: MainEngineThread is returning 0
> === Verbose logging stopped: 30-12-2008 12:34:43 ===
>
> I've searched around and wonder if reinstalling .NET framework 1.0 and
> 3.p sp1 can resolve this. Or are there other roads to be walked.
>
>
> On 28-12-2008 22:02, Vera Noest [MVP] wrote:
>
> On Friday, January 09, 2009 9:42 AM
> gabrielthewhitecommunitynospa wrote:
>
> Hey man.. did you ever make any progress on this?
> Hey man.. did you ever make any progress on this? I have been experiencing a
> similar problem on a couple 2003 terminal servers of mine, and I'd love to
> hear what you have learned!!
>
> Gabe
>
> On Friday, January 09, 2009 5:12 PM
> W.a.Sdanou wrote:
>
> No, as you can see I got no further reply on my last post.
> No, as you can see I got no further reply on my last post.
> Tried to reinstall MSI 4.5 incl hotfix but that didnt work.
> Also re-installing .net framework 3.5 sp1 didnt bring any succes.
> What I did see, is when installing a product, and using process-explorer
> from sysinternals, and looking at all handles and DLLs processes opened
> and loaded by msiexec I see a lot of HP-management tools preferences. I
> tried to start a install of the lateste HP Proliant support Pack
> software, but it timed out on installing the first new drivers.
> But I suspect that there can be something wrong with the HP software.
> I did'nt find anything conclusive yet on timeout issues on the HP site.
>
> On 9-1-2009 15:42, gabrielthewhite(a)community.nospam wrote:
>
> On Friday, January 09, 2009 5:42 PM
> Jeff Pitsch wrote:
>
> Is it possible to uninstall the support pack?
> Is it possible to uninstall the support pack?
>
> Jeff Pitsch
> Microsoft MVP - Terminal Services
>
> W.a.Sdanou wrote:
>
> On Saturday, January 10, 2009 12:32 PM
> W.a.Sdanou wrote:
>
> I don't believe it possible.
> I don't believe it possible. So removing all drivers one by one seems to
> be the only option. But I don't want to do this because, also when
> removing any software, it's very slow. I expect that time out errors
> will occure when removing every piece of HP software. reinstalling a
> completely new machine probably takes less time, and i'm already
> considering this. But without knowing the cause of this issue it could
> even return after installing a brand new machine, which would than have
> been a waste of time.
>
> On 9-1-2009 23:42, Jeff Pitsch wrote:
>
> On Saturday, January 24, 2009 2:17 PM
> W.a.Sdanou wrote:
>
> Re: Installing software is very slow on TS 2003
> On 9-1-2009 15:42, gabrielthewhite(a)community.nospam wrote:
> We've resolved the problem.
> It's the Universal Printer Driver from Hewlett pakckard that's filling
> up the registry, every time a remote user made a connection to the
> terminal servers. I read the problem description and solution from the
> citrix site. We had to make a script to be executed by every remote user
> logging on, to remove al unnessecary registry key's. This was done by
> exporting the regisitry keys to excel and than adding the right commands
> to every line to delete the keys one by one.
> The problem is also resolved with the latest version 4.7.2 of the
> universal printer driver. But it doesn't remove the unnessecary keys
> automaticaly.
>
>
> Submitted via EggHeadCafe - Software Developer Portal of Choice
> ActiveReports For .NET to PDF Format In Browser
> http://www.eggheadcafe.com/tutorials/aspnet/9354d8a6-d09a-4249-aa75-be519f4f4272/activereports-for-net-to.aspx
> .
>
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