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From: DaveJ on 4 Jan 2006 23:21 Working with a new Asus A8V d/l system with networking and internet access initially working fine. During a reinstallation of some software a system restart was required and suddenly networking and internet access were unavailable. No restore points work. When I try to repair the network connection I get a message that TCP/IP cannot be queried. When I try to run "Cmd" then "ipconfig/release" I am given the message " An internal error occurred : The request is not supported Please contact Microsoft Product Services for further help" "Additional information : Unable to query host name". Running the Home networking wizard again to establish Computer Name and Workgroupd does not resolve this, neither does removing and subsequently re-installing Windows Networking Services through Add/Remove Windows components. I was originally working with the built in motherboard networking connection, and suspected a hardware problem, but exactly the same symptoms occur with a new Belkin PCI network card and with a USB wireless networking adapter (one at a time). The network hub etc have been tested and are fully linked and operational, so the problem must presumably lie with the networking configuration on my new computer. It is running Windows XP SP2 MCE 2005 with all updates current to just before Christmas. Any ideas to help resolve this would be much appreciated. DaveJ
From: Steve Winograd [MVP] on 5 Jan 2006 00:09 In article <317869F6-828B-44F2-831D-62BDA4B1619E(a)microsoft.com>, "DaveJ" <DaveJ(a)discussions.microsoft.com> wrote: >Working with a new Asus A8V d/l system with networking and internet access >initially working fine. During a reinstallation of some software a system >restart was required and suddenly networking and internet access were >unavailable. No restore points work. When I try to repair the network >connection I get a message that TCP/IP cannot be queried. When I try to run >"Cmd" then "ipconfig/release" I am given the message " An internal error >occurred : The request is not supported Please contact Microsoft Product >Services for further help" "Additional information : Unable to query host >name". > >Running the Home networking wizard again to establish Computer Name and >Workgroupd does not resolve this, neither does removing and subsequently >re-installing Windows Networking Services through Add/Remove Windows >components. > >I was originally working with the built in motherboard networking >connection, and suspected a hardware problem, but exactly the same symptoms >occur with a new Belkin PCI network card and with a USB wireless networking >adapter (one at a time). The network hub etc have been tested and are fully >linked and operational, so the problem must presumably lie with the >networking configuration on my new computer. It is running Windows XP SP2 >MCE 2005 with all updates current to just before Christmas. > >Any ideas to help resolve this would be much appreciated. >DaveJ Type this line at a command prompt to reset the TCP/IP stack, then reboot: netsh winsock reset catalog -- Best Wishes, Steve Winograd, MS-MVP (Windows Networking) Please post any reply as a follow-up message in the news group for everyone to see. I'm sorry, but I don't answer questions addressed directly to me in E-mail or news groups. Microsoft Most Valuable Professional Program http://mvp.support.microsoft.com
From: DaveJ on 5 Jan 2006 12:32 Thanks Steve : I note at http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/netsh.mspx that this command is stated as valid for Windows Server 2003 Sp1. Is it also valid for Windows XP MCE 2005 with SP2 ? (not at home right now so can't try this until this evening). Possibly an issue with MS Antispyware beta ? DaveJ "Steve Winograd [MVP]" wrote: > In article <317869F6-828B-44F2-831D-62BDA4B1619E(a)microsoft.com>, > "DaveJ" <DaveJ(a)discussions.microsoft.com> wrote: > >Working with a new Asus A8V d/l system with networking and internet access > >initially working fine. During a reinstallation of some software a system > >restart was required and suddenly networking and internet access were > >unavailable. No restore points work. When I try to repair the network > >connection I get a message that TCP/IP cannot be queried. When I try to run > >"Cmd" then "ipconfig/release" I am given the message " An internal error > >occurred : The request is not supported Please contact Microsoft Product > >Services for further help" "Additional information : Unable to query host > >name". > > > >Running the Home networking wizard again to establish Computer Name and > >Workgroupd does not resolve this, neither does removing and subsequently > >re-installing Windows Networking Services through Add/Remove Windows > >components. > > > >I was originally working with the built in motherboard networking > >connection, and suspected a hardware problem, but exactly the same symptoms > >occur with a new Belkin PCI network card and with a USB wireless networking > >adapter (one at a time). The network hub etc have been tested and are fully > >linked and operational, so the problem must presumably lie with the > >networking configuration on my new computer. It is running Windows XP SP2 > >MCE 2005 with all updates current to just before Christmas. > > > >Any ideas to help resolve this would be much appreciated. > >DaveJ > > Type this line at a command prompt to reset the TCP/IP stack, then > reboot: > > netsh winsock reset catalog > -- > Best Wishes, > Steve Winograd, MS-MVP (Windows Networking) > > Please post any reply as a follow-up message in the news group > for everyone to see. I'm sorry, but I don't answer questions > addressed directly to me in E-mail or news groups. > > Microsoft Most Valuable Professional Program > http://mvp.support.microsoft.com >
From: Steve Winograd [MVP] on 5 Jan 2006 14:34 In article <600EF519-3683-4871-B731-E140857CEAB4(a)microsoft.com>, "DaveJ" <DaveJ(a)discussions.microsoft.com> wrote: >"Steve Winograd [MVP]" wrote: > >> In article <317869F6-828B-44F2-831D-62BDA4B1619E(a)microsoft.com>, >> "DaveJ" <DaveJ(a)discussions.microsoft.com> wrote: >> >Working with a new Asus A8V d/l system with networking and internet access >> >initially working fine. During a reinstallation of some software a system >> >restart was required and suddenly networking and internet access were >> >unavailable. No restore points work. When I try to repair the network >> >connection I get a message that TCP/IP cannot be queried. When I try to run >> >"Cmd" then "ipconfig/release" I am given the message " An internal error >> >occurred : The request is not supported Please contact Microsoft Product >> >Services for further help" "Additional information : Unable to query host >> >name". >> > >> >Running the Home networking wizard again to establish Computer Name and >> >Workgroupd does not resolve this, neither does removing and subsequently >> >re-installing Windows Networking Services through Add/Remove Windows >> >components. >> > >> >I was originally working with the built in motherboard networking >> >connection, and suspected a hardware problem, but exactly the same symptoms >> >occur with a new Belkin PCI network card and with a USB wireless networking >> >adapter (one at a time). The network hub etc have been tested and are fully >> >linked and operational, so the problem must presumably lie with the >> >networking configuration on my new computer. It is running Windows XP SP2 >> >MCE 2005 with all updates current to just before Christmas. >> > >> >Any ideas to help resolve this would be much appreciated. >> >DaveJ >> >> Type this line at a command prompt to reset the TCP/IP stack, then >> reboot: >> >> netsh winsock reset catalog > >Thanks Steve : > >I note at >http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/netsh.mspx > that this command is stated as valid for Windows Server 2003 Sp1. Is it >also valid for Windows XP MCE 2005 with SP2 ? (not at home right now so can't >try this until this evening). Possibly an issue with MS Antispyware beta ? > >DaveJ You're welcome, DaveJ. I don't have access to MCE 2005, but I believe that it uses the same TCP/IP stack as XP. The best way to find out if the command is valid is to try it and see. It will either work, or give an error message saying that it isn't recognized. Removing spyware can cause TCP/IP stack corruption if a removed program had created an entry in the LSP chain. The "netsh" command that I gave repairs the LSP chain. Please see this Microsoft Knowledge Base article: After you run Microsoft Windows AntiSpyware (Beta), you have network-related problems, or you receive an error message http://support.microsoft.com/kb/892350/en-us -- Best Wishes, Steve Winograd, MS-MVP (Windows Networking) Please post any reply as a follow-up message in the news group for everyone to see. I'm sorry, but I don't answer questions addressed directly to me in E-mail or news groups. Microsoft Most Valuable Professional Program http://mvp.support.microsoft.com
From: DaveJ on 6 Jan 2006 06:16
Hi Steve : Tried the netsh command and it executed as expected saying it went to completion and reset the config. However, this did not resolve the problem. I was unable to post this information here last night as the "service here was temporarily unavailable" (at least from where I live !!) I tried a Windows installation repair and that gave several error messages, ran to completion, but returned the system to the same state and did not resolve the problem. During the Windows repair I got the following two error messages just before it got to "Installing Start Menu Items" : ngen.exe - Entry Point Not Found : The procedure entry point GetRequestedRuntimeVersion could not be located in the dynamic link library mscore.dll (this later happened again with 18 instances of reappearance at one point) .Net Framework Initialization Error c:\Windows\Microsoft.Net\Framework\v2..0.50727\mscorwks.dll could not be loaded (this also happened again with one instance at the time the first error message reappeared.) Following the Windows "repair", which appears to have changed/resolved nothing, I still have the following : When I try to repair the connection : "Windows could not finish repairing the problem because the following action annot be completed. Failed to query TCP/IP settings of the connection. Cannot Proceed." Again the netsh command was executed, ran to success but did not resolve the problem. I get the error message when I try to start WIndows Firewall : "Windows firewall cannot be displayed because the associated serice is not running" When I let it try and start the service from this error message it fails to start. DaveJ "Steve Winograd [MVP]" wrote: > In article <600EF519-3683-4871-B731-E140857CEAB4(a)microsoft.com>, > "DaveJ" <DaveJ(a)discussions.microsoft.com> wrote: > >"Steve Winograd [MVP]" wrote: > > > >> In article <317869F6-828B-44F2-831D-62BDA4B1619E(a)microsoft.com>, > >> "DaveJ" <DaveJ(a)discussions.microsoft.com> wrote: > >> >Working with a new Asus A8V d/l system with networking and internet access > >> >initially working fine. During a reinstallation of some software a system > >> >restart was required and suddenly networking and internet access were > >> >unavailable. No restore points work. When I try to repair the network > >> >connection I get a message that TCP/IP cannot be queried. When I try to run > >> >"Cmd" then "ipconfig/release" I am given the message " An internal error > >> >occurred : The request is not supported Please contact Microsoft Product > >> >Services for further help" "Additional information : Unable to query host > >> >name". > >> > > >> >Running the Home networking wizard again to establish Computer Name and > >> >Workgroupd does not resolve this, neither does removing and subsequently > >> >re-installing Windows Networking Services through Add/Remove Windows > >> >components. > >> > > >> >I was originally working with the built in motherboard networking > >> >connection, and suspected a hardware problem, but exactly the same symptoms > >> >occur with a new Belkin PCI network card and with a USB wireless networking > >> >adapter (one at a time). The network hub etc have been tested and are fully > >> >linked and operational, so the problem must presumably lie with the > >> >networking configuration on my new computer. It is running Windows XP SP2 > >> >MCE 2005 with all updates current to just before Christmas. > >> > > >> >Any ideas to help resolve this would be much appreciated. > >> >DaveJ > >> > >> Type this line at a command prompt to reset the TCP/IP stack, then > >> reboot: > >> > >> netsh winsock reset catalog > > > >Thanks Steve : > > > >I note at > >http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/netsh.mspx > > that this command is stated as valid for Windows Server 2003 Sp1. Is it > >also valid for Windows XP MCE 2005 with SP2 ? (not at home right now so can't > >try this until this evening). Possibly an issue with MS Antispyware beta ? > > > >DaveJ > > You're welcome, DaveJ. I don't have access to MCE 2005, but I believe > that it uses the same TCP/IP stack as XP. > > The best way to find out if the command is valid is to try it and see. > It will either work, or give an error message saying that it isn't > recognized. > > Removing spyware can cause TCP/IP stack corruption if a removed > program had created an entry in the LSP chain. The "netsh" command > that I gave repairs the LSP chain. Please see this Microsoft > Knowledge Base article: > > After you run Microsoft Windows AntiSpyware (Beta), you have > network-related problems, or you receive an error message > http://support.microsoft.com/kb/892350/en-us > -- > Best Wishes, > Steve Winograd, MS-MVP (Windows Networking) > > Please post any reply as a follow-up message in the news group > for everyone to see. I'm sorry, but I don't answer questions > addressed directly to me in E-mail or news groups. > > Microsoft Most Valuable Professional Program > http://mvp.support.microsoft.com > |