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From: PJK on 15 May 2008 11:31 Situation: I keep auto updates off because I prefer to convoy and apply updates on my schedule. Received SP3 via Windows Update. Initial attempt to install SP3 Up failed due to an access error which in turn appears to be triggered a security program. Allowed update to uninstall itself; however, installer warned that uninstall could not be completed and system was incomplete. Using System Restore, restored my own restore point taken prior receiving any updates via Windows Update. Rebooted (cold start) twice. Disabled my security services but left DEP protection on. The Validation Tool and Service Pack 3 are listed as failed in my update history. Validation Tool no longer installs. Here are my questions: 1) How do I clear my failed install entries in Windows Update for the two subject items and recover capacity to install, if I remain interested in the update? 2) Is Windows DEP on a problem for either or both updates? -- Paul Keller
From: PA Bear [MS MVP] on 15 May 2008 12:41 Error message when you try to install WinXP SP3: "Access is denied" or “Service Pack installation did not complete” http://support.microsoft.com/kb/949377 Free unlimited installation and compatibility support is available for Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and e-mail support is available only in the United States and Canada. • US: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131 • CA: http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131 • UK: http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131 • AU: http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131 • Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP | select Windows XP Service Pack 3 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ PJK wrote: > Situation: I keep auto updates off because I prefer to convoy and apply > updates on my schedule. Received SP3 via Windows Update. Initial attempt > to install SP3 Up failed due to an access error which in turn appears to > be > triggered a security program. Allowed update to uninstall itself; > however, > installer warned that uninstall could not be completed and system was > incomplete. Using System Restore, restored my own restore point taken > prior > receiving any updates via Windows Update. Rebooted (cold start) twice. > Disabled my security services but left DEP protection on. The Validation > Tool and Service Pack 3 are listed as failed in my update history. > Validation Tool no longer installs. > > Here are my questions: > > 1) How do I clear my failed install entries in Windows Update for the two > subject items and recover capacity to install, if I remain interested in > the > update? > > 2) Is Windows DEP on a problem for either or both updates?
From: PJK on 15 May 2008 16:05 Thanks for the reply. Access is denied is the error message (please, read on). I tried the on-line support at the sp3 site you posted from a different post. The scriptreaders had me remove the firewall and use selective start to restrain the start-up of all non Microsoft services. They also had me download the SP3 install package from an alternative address and install. Guess what? ACCESS IS DENIED. The same error message as before which occurs about mid way during the installation of the files (clean pass on preceding inspection, backup, and restore functions of the install wizard). So what within the XP SP2 universe is preventing the installation of SP3? By the way, it took me hours clean up the wreckage from the uninstall process -- restoring as I did before to a restore proint prior to using Windows update and flushing lots of junk from the registry. I'm wiping out all traces of the SP3 install attempt and restoring my system to a prior stable state. Clean slate for the third attempt. The scriptreaders promised they would contact me by email (none received at this writing). Access is denied -- that's the message during the SP3 install. I have a clean XP SP2 - uptodate through February 2008. No problems. No issues. I don't want to go back to the script readers because their scripts are not addressing this problem. The isolation to essential windows services via selective start and deselecting non windows services via msconfig was helpful but clearly points to a Microsoft issue. I'm sure the technical staff at Microsoft testing this update extensively. So what the problem with access? By way, i using a Vista compatible portable HP. If I could run Vista, I should be able to run XP SP3. The only reason I did not upgrade to Vista is legacy stuff I use to support my business. Any real help is appreciated. Peace, Paul Keller
From: PA Bear [MS MVP] on 15 May 2008 20:41 Did you consult http://support.microsoft.com/kb/949377 ?? PJK wrote: > Thanks for the reply. Access is denied is the error message (please, read > on). > > I tried the on-line support at the sp3 site you posted from a different > post. The scriptreaders had me remove the firewall and use selective > start > to restrain the start-up of all non Microsoft services. They also had me > download the SP3 install package from an alternative address and install. > Guess what? ACCESS IS DENIED. The same error message as before which > occurs about mid way during the installation of the files (clean pass on > preceding inspection, backup, and restore functions of the install > wizard). > So what within the XP SP2 universe is preventing the installation of SP3? > > By the way, it took me hours clean up the wreckage from the uninstall > process -- restoring as I did before to a restore proint prior to using > Windows update and flushing lots of junk from the registry. I'm wiping > out > all traces of the SP3 install attempt and restoring my system to a prior > stable state. Clean slate for the third attempt. The scriptreaders > promised they would contact me by email (none received at this writing). > > Access is denied -- that's the message during the SP3 install. I have a > clean XP SP2 - uptodate through February 2008. No problems. No issues. > I > don't want to go back to the script readers because their scripts are not > addressing this problem. The isolation to essential windows services via > selective start and deselecting non windows services via msconfig was > helpful but clearly points to a Microsoft issue. I'm sure the technical > staff at Microsoft testing this update extensively. So what the problem > with access? > > By way, i using a Vista compatible portable HP. If I could run Vista, I > should be able to run XP SP3. The only reason I did not upgrade to Vista > is > legacy stuff I use to support my business. > > Any real help is appreciated. > > Peace, > > > Paul Keller
From: PJK on 16 May 2008 12:57
Thanks for the reply and the reference to the KB. Because methods 1 and 2 failed, method 3 appears to be the next approach. That method will require preparation to assure full recover if anything goes badly. I'll have to schedule time next week to attempt this approach after mopping up the failed attempts. Regarding the mopping up, I restored the system to the restore point taken prior to the Windows Update session because of this error message during the rollback of each failed SP3 installation: "Windows X Service Pack3 installation failed, leaving Windows XP partially updated. Service Pack3 installation did not complete". However, unlike the prior restores after the SP3 install failure, the latest restored system is incurring errors. The event log is now recording the following persistent errors: The Windows Media Player Network Sharing Service depends on the Universal Plug and Play Device Host service which has failed to start because of the following error: %%0 The SQL Server (SQLEXPRESS) service terminated with a server-specific error 3417 (0xD59) This computer is configured as a member of workgroup, not as a member of a domain. The Netlogon service does not need to run in this configuration. What advice does Microsoft offer that would enable me to eliminate these errors and return my system to the state before the attempted SP3 installs? I would prefer to attempt method 3 from the error free state I had before. -- Paul Keller |