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From: S&K Staff on 26 Jun 2007 19:00
IE6 was not listed on the add/remove programs.

We seem to have problems installing almost all of the security updates; so
far they don't cause any major problems, so it is not really worth the time
it takes to try to resolve it, especially since it never really gets
resolved.

I called the customer service number, and they said they would have to call
me back. It seems like every time they give me a case ID, though, when they
transfer me to someone else, I still have to start all over again (and
sometimes they will issue a new case ID, even if it is during the same phone
call). I have given the logs on the (now 4) updates that will not install to
a bunch of different people. It just seems like a waste of time for an
update, even if MS deems it 'critical.'

Thanks for the suggestions.


"MowGreen [MVP]" wrote:

> NOT installing Security updates is not Good Practice.
> If you have issues installing Security updates then support is *free*
> From the KB935839 Security Bulletin -
> http://www.microsoft.com/technet/security/bulletin/ms07-035.mspx
>
> > Customers in the U.S. and Canada can receive technical support from Microsoft Product
> > Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> > associated with security updates.
>
> Call that number and cite Case ID SRX1037665949.
>
> I'd be willing to bet dollars to donuts that the cause of ALL of the
> updating issues can be traced to the presence of Norton Antivirus.
>
> As to the repairing of IE, it's been quite awhile since I've run that on
> a Win2K box. Is IE *6* listed as installed in Add/Remove Programs ?
> If so, you can attempt a repair using this:
>
> > To do so, click Start, click Run, and then in the Open box, type the following command,
> > and then click OK:
>
> rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet
> Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"
>
> > NOTE: This command is case sensitive.
> The above is dependent on the location of %windir%
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> S&K Staff wrote:
>
> > I went to the link you provided and registered my system files but no joy. I
> > tried to run the Internet Explorer Repair Tool, but there was no check box
> > provided to Repair Internet Explorer. When I clicked "Change/Remove" it
> > simply asked if I wanted to uninstall it. I'm hesitant to install
> > anything--the update resolution suggests that I try installing Microsoft SML
> > Parser, but the computer that the update is on is our email server for the
> > office, and I don't even know what XML Parser is.
> >
> > I contacted customer support by email, and a representative had me follow
> > some troubleshooting steps to check the following 3 things:
> >
> > 1. Windows Update components are missing or corrupted.
> >
> > 2. The temporary folder of Windows Update contains corrupted files.
> >
> > 3. The local Windows Update services have not been configured correctly.
> >
> > I followed the steps with no luck and replied to him with some attachments
> > of my results, but my emails kept getting bounced back as Delivery Status
> > Failed. I would simply hide the update as I have on other updates that don't
> > install properly, but this one seems to be messing with our Norton AntiVirus
> > program by shutting it down and freezing windows.
> >
> > Here is the Case ID I got from the representative: Case ID SRX1037665949
> >
> > Any suggestions?
> >
> > Thanks!
> >
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>>2007-06-18 15:04:29:059 1228 3f8 Agent WARNING: LoadLibrary failed for
> >>>srclient.dll with hr:8007007e
> >>
> >>Please see this KB article:
> >>
> >>http://support.microsoft.com/kb/831429
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>S&K Staff wrote:
> >>
> >>
> >>>The above updates will not install on Win2K Pro, SP4. This is a network
> >>>computer. I cannot de-map any drives or log on any differently.
> >>>
> >>>Help is appreciated.
> >>>
> >>>Here is the log:
> >>>
> >>>2007-06-18 08:04:28:462 1228 4d4 AU AU received policy change subscription
> >>>event
> >>>2007-06-18 15:04:24:752 1228 658 AU AU received install approval from client
> >>>for 3 updates
> >>>2007-06-18 15:04:24:752 1228 658 AU #############
> >>>2007-06-18 15:04:24:752 1228 658 AU ## START ## AU: Install updates
> >>>2007-06-18 15:04:24:752 1228 658 AU #########
> >>>2007-06-18 15:04:24:752 1228 658 AU # Initiating manual install
> >>>2007-06-18 15:04:24:752 1228 658 AU # Approved updates = 3
> >>>2007-06-18 15:04:24:772 1228 658 AU <<## SUBMITTED ## AU: Install updates /
> >>>installing updates [CallId = {2080F220-98DD-427D-AE43-1A95C56D0813}]
> >>>2007-06-18 15:04:24:772 1228 3f8 Agent *************
> >>>2007-06-18 15:04:24:772 1228 3f8 Agent ** START ** Agent: Installing
> >>>updates [CallerId = AutomaticUpdates]
> >>>2007-06-18 15:04:24:772 1228 3f8 Agent *********
> >>>2007-06-18 15:04:24:772 1228 3f8 Agent * Updates to install = 3
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * Title = Security Update for
> >>>Windows 2000 (KB935839)
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * UpdateId =
> >>>{BCDF5C17-18B0-49D1-A7AB-085BE403140B}.102
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * Bundles 1 updates:
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent *
> >>>{A05FC524-5006-45A9-9CEF-F2736502F015}.102
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * Title = Cumulative Security
> >>>Update for Internet Explorer 6 Service Pack 1 (KB933566)
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * UpdateId =
> >>>{62E0C692-E8D3-4E9B-8EDE-CC7E46C8949D}.101
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * Bundles 1 updates:
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent *
> >>>{ABC7565B-DE16-4DEE-AA1D-4B492AE6506D}.101
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * Title = Security Update for
> >>>Windows 2000 (KB935840)
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * UpdateId =
> >>>{A41A7AA1-DA66-4FBA-8D55-5F6BE65FBA44}.101
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent * Bundles 1 updates:
> >>>2007-06-18 15:04:24:863 1228 3f8 Agent *
> >>>{F7EACE3F-1F9D-4706-A7B4-20B8A49B1424}.101
> >>>2007-06-18 15:04:29:059 1228 3f8 Agent WARNING: LoadLibrary failed for
> >>>srclient.dll with hr:8007007e
> >>>2007-06-18 15:04:29:069 1228 3f8 Handler Attempting to create remote handler
> >>>process as EMAIL\pslips in session 0
> >>>2007-06-18 15:04:29:509 1228 3f8 DnldMgr Preparing update for install,
> >>>updateId = {A05FC524-5006-45A9-9CEF-F2736502F015}.102.
> >>>2007-06-18 15:04:29:549 2204 130 Misc =========== Logging initialized
> >>>(build: 7.0.6000.374, tz: -0700) ===========
> >>>2007-06-18 15:04:29:549 2204 130 Misc = Process:
> >>>C:\WINNT\system32\wuauclt.exe
> >>>2007-06-18 15:04:29:549 2204 130 Misc = Module:
> >>>C:\WINNT\system32\wuaueng.dll
> >>>2007-06-18 15:04:29:549 2204 130 Handler :::::::::::::
> >>>2007-06-18 15:04:29:549 2204 130 Handler :: START :: Handler: Windows Patch
> >>>Install
> >>>2007-06-18 15:04:29:559 2204 130 Handler :::::::::
> >>>2007-06-18 15:04:29:559 2204 130 Handler : Updates to install = 1
> >>>2007-06-18 15:04:29:569 2204 130 Handler : Installing update
> >>>{A05FC524-5006-45A9-9CEF-F2736502F015}.102
> >>>2007-06-18 15:04:29:569 2204 8b4 Handler Installing with parameters=-q -z
> >>>-er,
> >>>sandbox=C:\WINNT\SoftwareDistribution\Download\49ae63596290f80ccb3cf14997c90755.
> >>>2007-06-18 15:04:39:584 2204 8b4 Handler Install completed with 0x80070005.
> >>>2007-06-18 15:04:39:584 2204 130 Handler FATAL: UH: 0x80070005:
> >>>InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
> >>>2007-06-18 15:04:39:584 1228 70c AU >>## RESUMED ## AU: Installing update
> >>>[UpdateId = {BCDF5C17-18B0-49D1-A7AB-085BE403140B}]
> >>>2007-06-18 15:04:39:584 2204 130 Handler : WARNING: Install completed:
> >>>result type = 0x0, installer error = True, error = 0x80070005, disabled until
> >>>reboot = No, reboot required = No
> >>>2007-06-18 15:04:39:584 2204 130 Handler FATAL: UH: 0x8024200b:
> >>>HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
> >>>2007-06-18 15:04:39:584 2204 130 Handler :::::::::
> >>>2007-06-18 15:04:39:584 2204 130 Handler :: END :: Handler: Windows Patch
> >>>Install
> >>>2007-06-18 15:04:39:584 1228 70c AU # WARNING: Install failed, error =
> >>>0x80070005 / 0x80070005
> >>>2007-06-18 15:04:39:584 2204 130 Handler :::::::::::::
> >>>2007-06-18 15:04:39:764 1228 3f8 DnldMgr Preparing update for install,
> >>>updateId = {ABC7565B-DE16-4DEE-AA1D-4B492AE6506D}.101.
> >>>2007-06-18 15:04:39:764 2204 870 Handler :::::::::::::
> >>>2007-06-18 15:04:39:764 2204 870 Handler :: START :: Handler: Windows Patch
> >>>Install
> >>>2007-06-18 15:04:39:764 2204 870 Handler :::::::::
> >>>2007-06-18 15:04:39:764 2204 870 Handler : Updates to install = 1
> >>>2007-06-18 15:04:39:764 2204 870 Handler : Installing update
> >>>{ABC7565B-DE16-4DEE-AA1D-4B492AE6506D}.101
> >>>2007-06-18 15:04:39:764 2204 8b4 Handler Installing with parameters=-q -z
> >>>-er,
> >>>sandbox=C:\WINNT\SoftwareDistribution\Download\4bc59562684119dcc92c02995cf363d6.
> >>>2007-06-18 15:04:44:641 1228 540 Report REPORT EVENT:
> >>>{3536084C-A7E4-442D-B8AF-8990850FB3C7} 2007-06-18
> >>>15:04:39:634-0700 1 182 101 {BCDF5C17-18B0-49D1-A7AB-085BE403140B} 102 80070005 AutomaticUpdates Failure Content
> >>>Install Installation Failure: Windows failed to install the following update
> >>>with error 0x80070005: Security Update for Windows 2000 (KB935839).
> >>>2007-06-18 15:04:47:054 2204 8b4 Handler Install completed with 0x80070005.
> >>>2007-06-18 15:04:47:054 2204 870 Handler FATAL: UH: 0x80070005:
> >>>InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
> >>>2007-06-18 15:04:47:054 1228 70c AU >>## RESUMED ## AU: Installing update
> >>>[UpdateId = {62E0C692-E8D3-4E9B-8EDE-CC7E46C8949D}]
> >>>2007-06-18 15:04:47:054 1228 70c AU # WARNING: Install failed, error =
> >>>0x80070005 / 0x80070005
> >>>2007-06-18 15:04:47:054 2204 870 Handler : WARNING: Install completed:
> >>>result type = 0x0, installer error = True, error = 0x80070005, disabled until
> >>>reboot = No, reboot required = No
> >>>2007-06-18 15:04:47:054 2204 870 Handler FATAL: UH: 0x8024200b:
> >>>HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
> >>>2007-06-18 15:04:47:054 2204 870 Handler :::::::::
> >>>2007-06-18 15:04:47:054 2204 870 Handler :: END :: Handler: Windows Patch
> >>>Install
> >>>2007-06-18 15:04:47:054 2204 870 Handler :::::::::::::
> >>>2007-06-18 15:04:47:085 1228 3f8 DnldMgr Preparing update for install,
> >>>updateId = {F7EACE3F-1F9D-4706-A7B4-20B8A49B1424}.101.
> >>>2007-06-18 15:04:47:105 2204 130 Handler :::::::::::::
> >>>2007-06-18 15:04:47:105 2204 130 Handler :: START :: Handler: Windows Patch
> >>>Install
> >>>2007-06-18 15:04:47:105 2204 130 Handler :::::::::
> >>>2007-06-18 15:04:47:105 2204 130 Handler : Updates to install = 1
> >>>2007-06-18 15:04:47:105 2204 130 Handler : Installing update
> >>>{F7EACE3F-1F9D-4706-A7B4-20B8A49B1424}.101
> >>>2007-06-18 15:04:47:105 2204 8b4 Handler Installing with parameters=-q -z
> >>>-er,
> >>>sandbox=C:\WINNT\SoftwareDistribution\Download\06a8a9cf479fe9d3ebeefb21c6722b3b.
> >>>2007-06-18 15:04:50:680 2204 8b4 Handler Install completed with 0x80070005.
> >>>2007-06-18 15:04:50:680 2204 130 Handler FATAL: UH: 0x80070005:
> >>>InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
> >>>2007-06-18 15:04:50:680 1228 70c AU >>## RESUMED ## AU: Installing update
> >>>[UpdateId = {A41A7AA1-DA66-4FBA-8D55-5F6BE65FBA44}]
> >>>2007-06-18 15:04:50:680 1228 70c AU # WARNING: Install failed, error =
> >>>0x80070005 / 0x80070005
> >>>2007-06-18 15:04:50:680 2204 130 Handler : WARNING: Install completed:
> >>>result type = 0x0, installer error = True, error = 0x80070005, disabled until
> >>>reboot = No, reboot required = No
> >>>2007-06-18 15:04:50:680 2204 130 Handler FATAL: UH: 0x8024200b:
> >>>HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
> >>>2007-06-18 15:04:50:680 2204 130 Handler :::::::::
> >>>2007-06-18 15:04:50:680 2204 130 Handler :: END :: Handler: Windows Patch
> >>>Install
> >>>2007-06-18 15:04:50:680 2204 130 Handler :::::::::::::
> >>>2007-06-18 15:04:50:730 1228 3f8 Agent *********
> >>>2007-06-18 15:04:50:730 1228 3f8 Agent ** END ** Agent: Installing
> >>>updates [CallerId = AutomaticUpdates]
> >>>2007-06-18 15:04:50:730 1228 3f8 Agent *************
> >>>2007-06-18 15:04:50:740 1228 70c AU Install call completed.
> >>>2007-06-18 15:04:50:740 1228 70c AU # WARNING: Install call completed,
> >>>reboot required = No, error = 0x00000000
> >>>2007-06-18 15:04:50:740 1228 70c AU #########
> >>>2007-06-18 15:04:50:740 1228 70c AU ## END ## AU: Installing updates
> >>>[CallId = {2080F220-98DD-427D-AE43-1A95C56D0813}]
> >>>2007-06-18 15:04:50:740 1228 70c AU #############
> >>>2007-06-18 15:04:50:740 1228 70c AU Install complete for all calls, reboot
> >>>NOT needed
> >>>2007-06-18 15:04:52:072 1228 540 Report REPORT EVENT:
> >>>{E4C7CD0F-4F25-4F58-AC07-9F71F222898C} 2007-06-18
> >>>15:04:47:065-0700 1 182 101 {62E0C692-E8D3-4E9B-8EDE-CC7E46C8949D} 101 80070005 AutomaticUpdates Failure Content
> >>>Install Installation Failure: Windows failed to install the following update
> >>>with error 0x80070005: Cumulative Security Update for Internet Explorer 6
> >>>Service Pack 1 (KB933566).
> >>>2007-06-18 15:04:52:072 1228 540 Report REPORT EVENT:
> >>>{61109DD4-0F4C-4846-A3FD-E8AA55FFA4BF} 2007-06-18
> >>>15:04:50:700-0700 1 182 101 {A41A7AA1-DA66-4FBA-8D55-5F6BE65FBA44} 101 80070005 AutomaticUpdates Failure Content
> >>>Install Installation Failure: Windows failed to install the following update
> >>>with error 0x80070005: Security Update for Windows 2000 (KB935840).
> >>>2007-06-18 15:04:53:073 1228 658 AU Triggering Offline detection
> >>>(non-interactive)
> >>>2007-06-18 15:04:53:113 1228 4d4 AU #############
> >>>2007-06-18 15:04:53:113 1228 4d4 AU ## START ## AU: Search for updates
> >>>2007-06-18 15:04:53:113 1228 4d4 AU #########
> >>>2007-06-18 15:04:53:113 1228 4d4 AU <<## SUBMITTED ## AU: Search for updates
> >>>[CallId = {502E32C5-CC16-4D69-8E03-F5274B9A110B}]
> >>>2007-06-18 15:04:53:123 1228 540 Agent *************
> >>>2007-06-18 15:04:53:123 1228 540 Agent ** START ** Agent: Finding updates
> >>>[CallerId = AutomaticUpdates]
> >>>2007-06-18 15:04:53:123 1228 540 Agent *********
> >>>2007-06-18 15:04:53:123 1228 540 Agent * Online = No; Ignore download
> >>>priority = No
> >>>2007-06-18 15:04:53:123 1228 540 Agent * Criteria = "IsHidden=0 and
> >>>IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
> >>>IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
> >>>IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
> >>>DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
> >>>IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
> >>>IsAssigned=1 and RebootRequired=1"
> >>>2007-06-18 15:04:53:123 1228 540 Agent * ServiceID =
> >>>{9482F4B4-E343-43B6-B170-9A65BC822C77}
> >>>2007-06-18 15:04:53:133 1992 568 CltUI AU client got new directive =
> >>>'Shutdown', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
> >>>0x00000000
> >>>2007-06-18 15:04:53:364 1228 4d4 AU AU received handle event
> >>
>
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