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From: Rockitman on 17 Mar 2010 17:36
I have an update that won't install and then messes up our SQL application
(Coldfusion) to the point where the users cannot access their app and I must
reboot the server.

The update is Security Update for SQL Server 2005 SP3 (KB970892).

During the install it comes back to me for a path:

"the feature you are trying to use is on a CD Rom or other removeable disk
that is not available. Insert the Microsoft SQL Server 2005(FRESNO) disk and
click OK."

So I put the disk 1 into the cd drive but it doesn't like it, and reverts
to "insert next disk", so I insert disk 2 and it doesn't like that either.

It then tells me to try to find the installation package SqlRun_SQL.msi in a
folder from which you can install the product Microsoft SQL Server 2005
(FRESNO).

I did a search on my server for this msi file and it cannot be found.

Any ideas how to proceed?
From: PA Bear [MS MVP] on 17 Mar 2010 19:08
See the "How to obtain help" section of
http://support.microsoft.com/kb/970892

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB970892).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following pages for assistance:
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Rockitman wrote:
> I have an update that won't install and then messes up our SQL application
> (Coldfusion) to the point where the users cannot access their app and I
> must
> reboot the server.
>
> The update is Security Update for SQL Server 2005 SP3 (KB970892).
>
> During the install it comes back to me for a path:
>
> "the feature you are trying to use is on a CD Rom or other removeable disk
> that is not available. Insert the Microsoft SQL Server 2005(FRESNO) disk
> and click OK."
>
> So I put the disk 1 into the cd drive but it doesn't like it, and reverts
> to "insert next disk", so I insert disk 2 and it doesn't like that
> either.
>
> It then tells me to try to find the installation package SqlRun_SQL.msi in
> a
> folder from which you can install the product Microsoft SQL Server 2005
> (FRESNO).
>
> I did a search on my server for this msi file and it cannot be found.
>
> Any ideas how to proceed?

From: Robert Aldwinckle on 18 Mar 2010 12:49
(cross-post added to SQL Setup)
"Rockitman" <Rockitman(a)discussions.microsoft.com> wrote in message
news:0948192E-F067-4B8E-BAD6-6BC5F632AA64(a)microsoft.com...
> I have an update that won't install and then messes up our SQL application
> (Coldfusion) to the point where the users cannot access their app and I
> must
> reboot the server.
>
> The update is Security Update for SQL Server 2005 SP3 (KB970892).
>
> During the install it comes back to me for a path:
>
> "the feature you are trying to use is on a CD Rom or other removeable disk
> that is not available. Insert the Microsoft SQL Server 2005(FRESNO) disk
> and
> click OK."
>
> So I put the disk 1 into the cd drive but it doesn't like it, and reverts
> to "insert next disk", so I insert disk 2 and it doesn't like that
> either.
>

> It then tells me to try to find the installation package SqlRun_SQL.msi in
> a
> folder from which you can install the product Microsoft SQL Server 2005
> (FRESNO).
>
> I did a search on my server for this msi file and it cannot be found.
>
> Any ideas how to proceed?


http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/c4eab182-6e48-42ce-8f67-319bf2be0129/

(Microsoft search for
SqlRun_SQL.msi MSFT
)


BTW you're more likely to find informed help about SQL issues in an
newsgroup or forum which specializes in the product. Cross-posting to one
for convenience.


HTH

Robert Aldwinckle
---

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