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From: chris lively on 14 Jan 2010 09:41
All other updates applied.

It fails with error code 800736B3.

I can't locate any information about that error code. When I click on the
"Get help with this error" option, windows says that I'm not connected to
online help. Obviously it's not an issue with being connected to the
internet.. as I couldn't type this otherwise.


From: Joe Hayes on 14 Jan 2010 11:57
I too get exactly the same as this.

---
frmsrcurl: http://msgroups.net/microsoft.public.windowsupdate/KB972270-does-not-install-on-Windows-7-x64
From: Robert Aldwinckle on 14 Jan 2010 13:42

"chris lively" <chrislively(a)discussions.microsoft.com> wrote in message news:3C61D4FE-9ABD-4CBE-B684-E010981276C6(a)microsoft.com...

> [Subject: KB972270 does not install on Windows 7 x64]

<title>MS10-001&#58; Vulnerability in the Embedded OpenType Font Engine could allow remote code execution</title>
http://support.microsoft.com/?kbid=972270


> All other updates applied.
>
> It fails with error code 800736B3.


http://msdn.microsoft.com/en-us/library/ms681384(VS.85).aspx

<quote>
ERROR_SXS_ASSEMBLY_NOT_FOUND
14003 (0x36B3) The referenced assembly is not installed on your system.
</quote>


>
> I can't locate any information about that error code.


More importantly find some context in whatever diagnostics were created
on your machine when the install was attempted, so you can know *which*
module(s) are "referenced". E.g. search for string 14003 or 36B3
in files which the update created or modified.


> When I click on the
> "Get help with this error" option, windows says that I'm not connected to
> online help. Obviously it's not an issue with being connected to the
> internet.. as I couldn't type this otherwise.


Looks like you could be missing a pre-requisite of this update
but probably missing it in such a way that it looks to be installed.
So an alternative approach to diagnosing the specific module which
is causing your problem symptom might be reinstalling the update's
pre-requisites. Unfortunately the article only mentions the OS.
E.g. no particular component is mentioned which might be removed
or added.

BTW it looks as if your processor type could be a factor too.
E.g. the module list for X64 cases mentions AMD a lot.

Finally, a check of the associated TechNet Security Bulletin
(linked from above KB article) shows that for your OS the scope
of the reported vulnerabilities is Low. Workaround information
is available there too and there is also an implication that other
packages you have installed, such as Office, could be an additional
significant factor.


HTH

Robert Aldwinckle
---


From: MowGreen on 14 Jan 2010 15:16
From: http://support.microsoft.com/kb/972270

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552 "


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"




chris lively wrote:

> All other updates applied.
>
> It fails with error code 800736B3.
>
> I can't locate any information about that error code. When I click on the
> "Get help with this error" option, windows says that I'm not connected to
> online help. Obviously it's not an issue with being connected to the
> internet.. as I couldn't type this otherwise.
>
>
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