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From: Shawn D. Shawn on 20 May 2010 11:47
I recently tried to install update KB978542 on Windows Server 2003 SP2
Standard Edition with ISA Server 2004 version 4.0.2167.909 installed. After
the update was installed and I rebooted the Microsoft Firewall service would
not start and I had no Internet connectivity. The service was listed as
"Starting" and in the System event log we got an event ID of 7022 and the
description was "The Microsoft Firewall service hung on starting. After I
uninstalled the update everything worked fine.

Has anyone else with ISA Server experienced this problem? Is there a
solution by Microsoft?
From: PA Bear [MS MVP] on 20 May 2010 14:21
Try this newsgroup instead: microsoft.public.windows.server.security.

See the "How to obtain help" section of
http://support.microsoft.com/kb/978542

For home users (only), no-charge support is available by calling
1-866-PCSAFETY (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700)
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB978542).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.


Shawn D. wrote:
> I recently tried to install update KB978542 on Windows Server 2003 SP2
> Standard Edition with ISA Server 2004 version 4.0.2167.909 installed.
> After
> the update was installed and I rebooted the Microsoft Firewall service
> would
> not start and I had no Internet connectivity. The service was listed as
> "Starting" and in the System event log we got an event ID of 7022 and the
> description was "The Microsoft Firewall service hung on starting. After I
> uninstalled the update everything worked fine.
>
> Has anyone else with ISA Server experienced this problem? Is there a
> solution by Microsoft?

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