Keyboard conflict
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From: Andrew Wilson on 24 Mar 2010 14:45 "smlunatick" <yveslec(a)gmail.com> wrote in message news:eee0500e-8105-43a9-bb1b-02e903a9d906(a)x12g2000yqx.googlegroups.com... On Mar 24, 1:14 pm, "Andrew Wilson" <and...(a)thefatcontroller.fsnet.co.uk> wrote: > "Andrew Wilson" <and...(a)thefatcontroller.fsnet.co.uk> wrote in message > > news:oQnqn.152410$wr5.15526(a)newsfe22.iad... > > > > > "Shenan Stanley" <newshel...(a)gmail.com> wrote in message > >news:urLFL5ryKHA.4156(a)TK2MSFTNGP06.phx.gbl... > >> Andrew Wilson wrote: > >>> Running WinXP with SP3. > >>> I am currently running a USB wireless Trust keyboard and mouse > >>> combo on my mother's computer which currently work fine. > >>> She is not too good sighted however and has purchased a USB wired > >>> keyboard with large characters. > >>> I have withdrawn the trust keyboard (taken the batteries out) and > >>> tried to install the USB wired keyboard as directed. > >>> At one point the 'Number Lock' light flashed up and Windows said > >>> that it had recognised a new USB device but the 'Number Lock' light > >>> died after this point and I couldn't use the keyboard. > >>> I have tried another USB port and this time Windows said it didm't > >>> recognise the new USB device. > >>> Can you run a wireless mouse on one system (without the keyboard > >>> however) and run a seperate unrelated USB keyboard? > > >> You can use multiple mice and keyboards on a system at the same time. > >> Wired/wireless doesn't matter. > > >> Now - how your wireless mouse/keyboard combo works if part of it is > >> disabled (batteries removed) - no idea. Wouldn't think it would make > >> any > >> difference, but that is a hardware issue. > > >> Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST > >> the new keyboard. Power on and get into the BIOS (if you can) with the > >> new keyboard. If that works, power off, hook up a different mouse (USB > >> is fine - just not the one from the wireless combo) and power on/boot > >> into Windows. Wait about 5 minutes after it gets up before doing > >> anything - giving it time to locate/install drivers. Does that work? > > >> Now - plug in the wireless keyboard/mouse combo (leaving everything > >> else > >> plugged in) with all of its batteries back in place. Wait a few > >> minutes - does that work? > > >> -- > >> Shenan Stanley > >> MS-MVP > >> -- > >> How To Ask Questions The Smart Way > >>http://www.catb.org/~esr/faqs/smart-questions.html > > Shenan > > Many thanks for your help. > > I tried the steps that you gave but failed with a 'USB device not > > recognised' on every port that I plugged the new keyboard into. > > I have also uninstalled the Trust keyboard and mouse, added a serial > > mouse > > and tried again but get the 'USB device not recognised' again when I > > plug > > the new keyboard in. > > I know the keyboard works because I have tried it on my system with no > > problem. > > Could I possibly uninstall the USB ports and will the computer reinstall > > the software for these or does it look like a more profound problem? > > Many thanks > > aw56001 > > Shenan > I have since deleted 'Unknown Device' from the USB part of Device Manager, > rebooted and on reboot a prompt has appeared 'USB Found new hardware' (new > USB Keyboard I presume?) but another prompt then appears 'USB Unknown > Device'. On checking Device Manager 'Keyboard' isn't even listed. > If I delete the 'Unknown Device' from the USB part of Device Manager and > reboot I just go round in circles. > Many thanks > aw56001 The previous wireless keyboard / mouse combo could conflict with the newer USB keyboard. If the Trust keyboard / mouse had their own enhanced drivers installed should be uninstalled. smlunatick Thanks for your input. There were no enhanced drivers for the Trust combo. It was a case of plugging the receiver in and letting Windows do the rest. I must admit I'm stumped how installing a USB keyboard can be so difficult when I've uninstalled the Trust combo. Regards Andrew |