LAN is working but Internet is not working
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From: Yagyesh Sharma on 26 Mar 2010 12:34 Hello Everyone, Problem: I am able to access the computers, and the printers in my network, but am unable to browse any website. Error received: Internet Explorer Cannot display the webpage Network Setup: I am on a Peer-to-Peer Network with no firewall on the gateway. The Router is connected to the Network Switch, and my computer is also connected o the network switch (sae or different switch, and the network switches are interconnected). Information about my Computer: I am running Windows XP Service Pack 3, with Internet Explorer 8. I am also running Symantec Endpoint Protection on my system with Windows Firewall disabled. Notes: 1. The other computers in the Network are working fine. 2. The Ping to the default gateway (192.168.1.1), 127.0.0.1, localhost, and other computers on the network is successful. STEPS taken by me:- Step I: 1. Ran - "Diagnose Connection Problems" from inside Internet Explorer 8 2. Error received: "Windows has detected a problem with the Winsock provider catalog on this computer.........Would you like Windows to reset the catalog to the default configuration?"... 3. Clicked Next to reset the Winsock 4. Restarted the computer 5. Not solved Step II: 1. Followed the following more ways to reset the winsock: a. netsh winsock reset (Command Prompt) b. Microsoft Fixit 50203 c. WinsockXPFix.exe utility by Option^Explicit Software Solutions 2. Restarted in all the steps 3. Not Solved Step III: 1. Ran all the different netdiag tests, which passed successfully. 2. Not Solved Step IV: 1. System Restore 2. Not Solved Step V: 1. Deleted the Registry Keys 'Winsock' and 'Winsock2'. 2. Restarted the system 3. Installed TCP/IP 4. Not Solved Step VI: 1. Ran LSPFix.exe from Cexx.org 2. "No Problems Found" 3. Restarted the system 4. Still not solved Request for your Help! Regards, Yagyesh
From: Bob Lin (MS-MVP) on 26 Mar 2010 14:08 Can you ping a public IP address, for example ping 4.2.2.1? If yes, check the DNS settings. If not, post the result of ipconfig /all here. -- Bob Lin, Microsoft-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com "Yagyesh Sharma" <YagyeshSharma(a)discussions.microsoft.com> wrote in message news:83D5403C-9B8F-4F68-A884-D594DAF20172(a)microsoft.com... > Hello Everyone, > > Problem: I am able to access the computers, and the printers in my > network, > but am unable to browse any website. > Error received: Internet Explorer Cannot display the webpage > > Network Setup: I am on a Peer-to-Peer Network with no firewall on the > gateway. The Router is connected to the Network Switch, and my computer is > also connected o the network switch (sae or different switch, and the > network > switches are interconnected). > Information about my Computer: I am running Windows XP Service Pack 3, > with > Internet Explorer 8. I am also running Symantec Endpoint Protection on my > system with Windows Firewall disabled. > Notes: 1. The other computers in the Network are working fine. > 2. The Ping to the default gateway (192.168.1.1), 127.0.0.1, localhost, > and > other computers on the network is successful. > > STEPS taken by me:- > Step I: > 1. Ran - "Diagnose Connection Problems" from inside Internet Explorer 8 > 2. Error received: "Windows has detected a problem with the Winsock > provider > catalog on this computer.........Would you like Windows to reset the > catalog > to the default configuration?"... > 3. Clicked Next to reset the Winsock > 4. Restarted the computer > 5. Not solved > > Step II: > 1. Followed the following more ways to reset the winsock: > a. netsh winsock reset (Command Prompt) > b. Microsoft Fixit 50203 > c. WinsockXPFix.exe utility by Option^Explicit Software Solutions > 2. Restarted in all the steps > 3. Not Solved > > Step III: > 1. Ran all the different netdiag tests, which passed successfully. > 2. Not Solved > > Step IV: > 1. System Restore > 2. Not Solved > > Step V: > 1. Deleted the Registry Keys 'Winsock' and 'Winsock2'. > 2. Restarted the system > 3. Installed TCP/IP > 4. Not Solved > > Step VI: > 1. Ran LSPFix.exe from Cexx.org > 2. "No Problems Found" > 3. Restarted the system > 4. Still not solved > > Request for your Help! > Regards, > Yagyesh > >
From: JimC on 28 Mar 2010 18:08 Try using Internet Explorer without add-ons. Go to Start>Programs>Accessories>System Tools>choose Internet Explorer (no add-ons). If your internet pages now show ok, I suspect you have a problem with a plug-in or add-on. Open IE again and then choose Tools>Internet Options>Advanced then choose 'Reset'. This will clear most problems - but will also clear any saved passwords for websites. Still trouble? Try disabling the adapter and then re-enabling it- solves many issues Failing that open device manager - uninstall the adapter. Then choose 'scan for hardware changes' - should find the adapter and install automatically. Saves a lot of command line work. Good luck Jim "Yagyesh Sharma" <YagyeshSharma(a)discussions.microsoft.com> wrote in message news:83D5403C-9B8F-4F68-A884-D594DAF20172(a)microsoft.com... > Hello Everyone, > > Problem: I am able to access the computers, and the printers in my > network, > but am unable to browse any website. > Error received: Internet Explorer Cannot display the webpage > > Network Setup: I am on a Peer-to-Peer Network with no firewall on the > gateway. The Router is connected to the Network Switch, and my computer is > also connected o the network switch (sae or different switch, and the > network > switches are interconnected). > Information about my Computer: I am running Windows XP Service Pack 3, > with > Internet Explorer 8. I am also running Symantec Endpoint Protection on my > system with Windows Firewall disabled. > Notes: 1. The other computers in the Network are working fine. > 2. The Ping to the default gateway (192.168.1.1), 127.0.0.1, localhost, > and > other computers on the network is successful. > > STEPS taken by me:- > Step I: > 1. Ran - "Diagnose Connection Problems" from inside Internet Explorer 8 > 2. Error received: "Windows has detected a problem with the Winsock > provider > catalog on this computer.........Would you like Windows to reset the > catalog > to the default configuration?"... > 3. Clicked Next to reset the Winsock > 4. Restarted the computer > 5. Not solved > > Step II: > 1. Followed the following more ways to reset the winsock: > a. netsh winsock reset (Command Prompt) > b. Microsoft Fixit 50203 > c. WinsockXPFix.exe utility by Option^Explicit Software Solutions > 2. Restarted in all the steps > 3. Not Solved > > Step III: > 1. Ran all the different netdiag tests, which passed successfully. > 2. Not Solved > > Step IV: > 1. System Restore > 2. Not Solved > > Step V: > 1. Deleted the Registry Keys 'Winsock' and 'Winsock2'. > 2. Restarted the system > 3. Installed TCP/IP > 4. Not Solved > > Step VI: > 1. Ran LSPFix.exe from Cexx.org > 2. "No Problems Found" > 3. Restarted the system > 4. Still not solved > > Request for your Help! > Regards, > Yagyesh > >
From: Yagyesh Sharma on 29 Mar 2010 06:54 Thank you very much Jim. But, surprisingly after coming back to office after the weekend, the Internet has started to work,without me doing any thing!!! Any ideas as to what could have happened; because, I tried resetting the adapter many times between the steps followed by me? Thank you Yagyesh "JimC" wrote: > Try using Internet Explorer without add-ons. Go to > Start>Programs>Accessories>System Tools>choose Internet Explorer (no > add-ons). If your internet pages now show ok, I suspect you have a problem > with a plug-in or add-on. Open IE again and then choose Tools>Internet > Options>Advanced then choose 'Reset'. This will clear most problems - but > will also clear any saved passwords for websites. > > Still trouble? Try disabling the adapter and then re-enabling it- solves > many issues > Failing that open device manager - uninstall the adapter. Then choose 'scan > for hardware changes' - should find the adapter and install automatically. > Saves a lot of command line work. > Good luck > Jim > > "Yagyesh Sharma" <YagyeshSharma(a)discussions.microsoft.com> wrote in message > news:83D5403C-9B8F-4F68-A884-D594DAF20172(a)microsoft.com... > > Hello Everyone, > > > > Problem: I am able to access the computers, and the printers in my > > network, > > but am unable to browse any website. > > Error received: Internet Explorer Cannot display the webpage > > > > Network Setup: I am on a Peer-to-Peer Network with no firewall on the > > gateway. The Router is connected to the Network Switch, and my computer is > > also connected o the network switch (sae or different switch, and the > > network > > switches are interconnected). > > Information about my Computer: I am running Windows XP Service Pack 3, > > with > > Internet Explorer 8. I am also running Symantec Endpoint Protection on my > > system with Windows Firewall disabled. > > Notes: 1. The other computers in the Network are working fine. > > 2. The Ping to the default gateway (192.168.1.1), 127.0.0.1, localhost, > > and > > other computers on the network is successful. > > > > STEPS taken by me:- > > Step I: > > 1. Ran - "Diagnose Connection Problems" from inside Internet Explorer 8 > > 2. Error received: "Windows has detected a problem with the Winsock > > provider > > catalog on this computer.........Would you like Windows to reset the > > catalog > > to the default configuration?"... > > 3. Clicked Next to reset the Winsock > > 4. Restarted the computer > > 5. Not solved > > > > Step II: > > 1. Followed the following more ways to reset the winsock: > > a. netsh winsock reset (Command Prompt) > > b. Microsoft Fixit 50203 > > c. WinsockXPFix.exe utility by Option^Explicit Software Solutions > > 2. Restarted in all the steps > > 3. Not Solved > > > > Step III: > > 1. Ran all the different netdiag tests, which passed successfully. > > 2. Not Solved > > > > Step IV: > > 1. System Restore > > 2. Not Solved > > > > Step V: > > 1. Deleted the Registry Keys 'Winsock' and 'Winsock2'. > > 2. Restarted the system > > 3. Installed TCP/IP > > 4. Not Solved > > > > Step VI: > > 1. Ran LSPFix.exe from Cexx.org > > 2. "No Problems Found" > > 3. Restarted the system > > 4. Still not solved > > > > Request for your Help! > > Regards, > > Yagyesh > > > > >
From: Yagyesh Sharma on 29 Mar 2010 06:55
Thank you very much Bob. But, surprisingly after coming back to office after the weekend, the Internet has started to work,without me doing any thing!!! Any ideas as to what could have happened; because, I tried pinging "www.yahoo.com" many times between the steps followed by me? Thank you Yagyesh "Bob Lin (MS-MVP)" wrote: > Can you ping a public IP address, for example ping 4.2.2.1? If yes, check > the DNS settings. If not, post the result of ipconfig /all here. > > -- > Bob Lin, Microsoft-MVP, MCSE & CNE > Networking, Internet, Routing, VPN Troubleshooting on > http://www.ChicagoTech.net > How to Setup Windows, Network, VPN & Remote Access on > http://www.HowToNetworking.com > > > "Yagyesh Sharma" <YagyeshSharma(a)discussions.microsoft.com> wrote in message > news:83D5403C-9B8F-4F68-A884-D594DAF20172(a)microsoft.com... > > Hello Everyone, > > > > Problem: I am able to access the computers, and the printers in my > > network, > > but am unable to browse any website. > > Error received: Internet Explorer Cannot display the webpage > > > > Network Setup: I am on a Peer-to-Peer Network with no firewall on the > > gateway. The Router is connected to the Network Switch, and my computer is > > also connected o the network switch (sae or different switch, and the > > network > > switches are interconnected). > > Information about my Computer: I am running Windows XP Service Pack 3, > > with > > Internet Explorer 8. I am also running Symantec Endpoint Protection on my > > system with Windows Firewall disabled. > > Notes: 1. The other computers in the Network are working fine. > > 2. The Ping to the default gateway (192.168.1.1), 127.0.0.1, localhost, > > and > > other computers on the network is successful. > > > > STEPS taken by me:- > > Step I: > > 1. Ran - "Diagnose Connection Problems" from inside Internet Explorer 8 > > 2. Error received: "Windows has detected a problem with the Winsock > > provider > > catalog on this computer.........Would you like Windows to reset the > > catalog > > to the default configuration?"... > > 3. Clicked Next to reset the Winsock > > 4. Restarted the computer > > 5. Not solved > > > > Step II: > > 1. Followed the following more ways to reset the winsock: > > a. netsh winsock reset (Command Prompt) > > b. Microsoft Fixit 50203 > > c. WinsockXPFix.exe utility by Option^Explicit Software Solutions > > 2. Restarted in all the steps > > 3. Not Solved > > > > Step III: > > 1. Ran all the different netdiag tests, which passed successfully. > > 2. Not Solved > > > > Step IV: > > 1. System Restore > > 2. Not Solved > > > > Step V: > > 1. Deleted the Registry Keys 'Winsock' and 'Winsock2'. > > 2. Restarted the system > > 3. Installed TCP/IP > > 4. Not Solved > > > > Step VI: > > 1. Ran LSPFix.exe from Cexx.org > > 2. "No Problems Found" > > 3. Restarted the system > > 4. Still not solved > > > > Request for your Help! > > Regards, > > Yagyesh > > > > > |