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From: mm on 7 Jun 2010 05:03
A young friend with not much money was given a beautiful laptop with
XP on it, as originally sold.

But it has a strange collection of problems!

Maybe they're related or maybe some are well known?

1) None of the 3 USB ports work, with a flashdrive or a mouse. How do
I tell if this is a software or hardware problem? (I really need a
USB mouse because I hate the built-in pad.)

2) The sound doesn't work and it says there is no sound device, though
there used to be!

3) When Device Manager is displayed, NO devices appear.

4) It boots maybe quicker than mine, but some things are verry slow.
A virus/trojan full hard drive scan showed nothing.

When I had this problem, a month after installing XP, I disabled all
the services and startup programs and reinstalled them a little at a
time. I found two services**, either of which slowed me down
tremendously, but he doesn't have either of those. Before checking
the services for him and startup programs, is there something I should
do first?

**Shell Hardware Detection, and Uninteruptable Power Supply.

Thanks a lot.
From: mm on 7 Jun 2010 05:11
On Mon, 07 Jun 2010 05:03:29 -0400, mm <NOPSAMmm2005(a)bigfoot.com>
wrote:

>
>1) None of the 3 USB ports work, with a flashdrive or a mouse. How do
>I tell if this is a software or hardware problem? (I really need a
>USB mouse because I hate the built-in pad.)

I should have said that the ball-less mouse lights up and the flash
drive lights up, but neither is recognized by the computer.
From: Mike S on 7 Jun 2010 06:50
On 6/7/2010 2:11 AM, mm wrote:
> On Mon, 07 Jun 2010 05:03:29 -0400, mm<NOPSAMmm2005(a)bigfoot.com>
> wrote:
>
>>
>> 1) None of the 3 USB ports work, with a flashdrive or a mouse. How do
>> I tell if this is a software or hardware problem? (I really need a
>> USB mouse because I hate the built-in pad.)
>
> I should have said that the ball-less mouse lights up and the flash
> drive lights up, but neither is recognized by the computer.

Make and model?

Does it have a hidden partition so you can restore it to the factory
condition when it sold? I would seriously consider that, then installing
the software he needs.
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