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From: Northern_Wolf on 11 Mar 2010 08:32

Hi,

My company has a regular word document template called letterhead.dotx.
We use it for most documents. We send these documents to several other
companies, dozens in fact.

The largest company is having a problem printing these documents. When
they print the document, from any station, it forces the print on THEIR
company letterhead. I have spoken with their IT support, who claims it
is the documents problem, something about tags or embedded pre-print
commands.

I did not create this template, nor can I contact the person who did.
I am not familiar with creating templates or what is involved.

But this issue HAS to be fixed, and I do not know what to do.

Thanks for any help.

NW




--
Northern_Wolf
From: Suzanne S. Barnhill on 11 Mar 2010 11:50
When you send your document, its properties say that it is attached to a
template named "letterhead." This company doesn't have your template but
does have one of its own called "letterhead.dotx," and, at a guess, this
template contains an AutoOpen macro that updates the attached
document with the current letterhead (so that any document based on that
template, when printed, will always be printed with the current version of
the letterhead). It's unlikely that you'll be able to get them to change the
name of their template, but you can change the name of yours to Northern
Wolf Letterhead.dotx or whatever.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"Northern_Wolf" <Northern_Wolf.5deb3d0(a)wordbanter.com> wrote in message
news:Northern_Wolf.5deb3d0(a)wordbanter.com...
>
> Hi,
>
> My company has a regular word document template called letterhead.dotx.
> We use it for most documents. We send these documents to several other
> companies, dozens in fact.
>
> The largest company is having a problem printing these documents. When
> they print the document, from any station, it forces the print on THEIR
> company letterhead. I have spoken with their IT support, who claims it
> is the documents problem, something about tags or embedded pre-print
> commands.
>
> I did not create this template, nor can I contact the person who did.
> I am not familiar with creating templates or what is involved.
>
> But this issue HAS to be fixed, and I do not know what to do.
>
> Thanks for any help.
>
> NW
>
>
>
>
> --
> Northern_Wolf
>

From: MrBudgens on 11 Mar 2010 18:48
Does your document specify the paper tray to use (rather than
"default")? In Word 2003 this is in file-->page setup, and in 2007 it
is on the page layout tab under page setup (click the tiny icon in the
bottom right of that section).

If the paper tray is specified in Word it will override the printer
driver settings, if this is what you mean by "print on their letterhead".


Another option is to send PDFs instead of word documents, if you have
the facility (built in to 2007).



Northern_Wolf wrote:
> Hi,
>
> My company has a regular word document template called letterhead.dotx.
> We use it for most documents. We send these documents to several other
> companies, dozens in fact.
>
> The largest company is having a problem printing these documents. When
> they print the document, from any station, it forces the print on THEIR
> company letterhead. I have spoken with their IT support, who claims it
> is the documents problem, something about tags or embedded pre-print
> commands.
>
> I did not create this template, nor can I contact the person who did.
> I am not familiar with creating templates or what is involved.
>
> But this issue HAS to be fixed, and I do not know what to do.
>
> Thanks for any help.
>
> NW
>
>
>
>
From: Northern_Wolf on 11 Mar 2010 17:36

Hrm.

One thing to make clear:

When I say it forces them to print on their company letterhead, I mean
that specific tray in the printer.

It does not change the format of the document in any way, it simply
will ONLY print to the printer set up on theri network that holds their
letterhead.




--
Northern_Wolf
From: Graham Mayor on 12 Mar 2010 04:08
Word, without the help of macros, does not store the printer information
with the document. It does store the tray information (page setup > paper),
provided the printers used have the same tray access codes.

It apepars that either you have a Print field in the document - Press ALT+F9
to display fields - which is addressing the printer driver directly, or you
have a macro solution - such as http://www.gmayor.com/Associate_Printer.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>



"Northern_Wolf" <Northern_Wolf.5dfb0f0(a)wordbanter.com> wrote in message
news:Northern_Wolf.5dfb0f0(a)wordbanter.com...
>
> Hrm.
>
> One thing to make clear:
>
> When I say it forces them to print on their company letterhead, I mean
> that specific tray in the printer.
>
> It does not change the format of the document in any way, it simply
> will ONLY print to the printer set up on theri network that holds their
> letterhead.
>
>
>
>
> --
> Northern_Wolf


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