Lost System Information
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From: John John - MVP on 11 Jun 2010 12:33 Roger wrote: > "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message > news:u8r0uOXCLHA.2012(a)TK2MSFTNGP02.phx.gbl... >> Roger wrote: >>> "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message >>> news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... >>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>> news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >>>>> Roger wrote: >>>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>>>>> Roger wrote: >>>>>>>> Hi, >>>>>>>> I have xp pro sp2 and for reasons unknown I cannot use system info >>>>>>>> link. When I access it I have box open with words Cant Collect >>>>>>>> information, and more stating Cannot access Windows Management >>>>>>>> instrumentation software, Windows Management files may be moved or >>>>>>>> missing ! I have run Disc Check fully and defrag without any >>>>>>>> change. My PC appears to operate as normal, but can you assist with >>>>>>>> problem please. >>>>>>> Start here: >>>>>>> >>>>>>> http://support.microsoft.com/kb/323209 >>>>>>> Msinfo32.exe Generates a "Can't Collect Information" Error Message >>>>>>> >>>>>>> John >>>>>> The above was of no use, on event viewer showing error since end of >>>>>> May saying it could be disc space , I have loads or Memory. >>>>>> Also repository files may be corrupted and should be deleted and >>>>>> re-boot ! >>>>> So the >>>>> >>>>> * Event Log >>>>> * Windows Management Instrumentation >>>>> * Remote Procedure Call (RPC) >>>>> >>>>> services are set to Automatic start and all of them are running? >>>>> >>>>> Where do you get the message telling you to delete the repository >>>>> files? >>>>> >>>>> To delete the WMI repository: >>>>> >>>>> 1- Stop the Windows Management Instrumentation service. >>>>> 2- Delete the \WINDOWS\system32\wbem directory. >>>>> 3- Restart the WMI service. >>>>> >>>>> John >>>> All above running on Auto, when clicking on one of the error's in event >>>> log it gave that advice about repository files. >>>> >>>> I am about to go through procedure now to delete, will report back on >>>> progress. >>>> Roger >>>> ---------------------------------------------------- ------------------------------------ >>> Well I have tried a couple of ways advised on the below site and I still >>> get error message when trying to obtain system info, because of problem >>> with WMI >>> http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ >>> >>> Roger PS Its doing my old head in now >> This can be a *very* difficult problem to resolve! Try the methods for >> Windows XP here: >> >> http://windowsxp.mvps.org/repairwmi.htm >> >> If the suggestions and methods shown there fail to repair things then the >> only other fix that I know of is an in-place upgrade (repair install) of >> the operating system. >> >> http://www.michaelstevenstech.com/xp_in_place_upgrade.htm >> >> http://support.microsoft.com/kb/978788 >> How to perform an in-place upgrade (reinstallation) of Windows XP >> > John thank you for links, on the one > http://windowsxp.mvps.org/repairwmi.htm for winxp sp2 is that all i need > to do Follow the instructions on the page: Click Start, Run and type the following command: rundll32 wbemupgd, UpgradeRepository and where would I access the setup log file where results are > stored, > would this (log) be of any use ? The log might be of use, it might point to an obvious cause for the problem but otherwise the log will only be useful if you understand the WMI inner workings and know how to go about fixing it. As explained on the page the log will be in the \WINDOWS\system32\wbem\Logs folder. Also would it help if I tried > spc/scannow action ! If the rundll32 wbemupgd, UpgradeRepository command doesn't help proceed to the next step and re-register the WMI components: To re-register the WMI components, run the following commands at the command prompt: cd /d %windir%\system32\wbem for %i in (*.dll) do RegSvr32 -s %i for %i in (*.exe) do %i /RegServer If that doesn't fix things then try to rebuild/reinstall the WMI components. If you have SP3 installed on your computer your Windows XP CD will have to have SP3 slipstreamed into it, a search on the net will provide information on how to slipstream the Service Pack into your Windows XP CD: http://search.yahoo.com/search;_ylt=A0geujB5YxJMzM0AotGl87UF?p=%22windows+xp%22%2B%22slipstream%22%2B%22SP3%22&fr=yfp-t-501&fr2=sfp&iscqry= With your Windows XP SP3 cd at hand: Click Start, Run and type the following command, and press ENTER: rundll32.exe setupapi,InstallHinfSection WBEM 132 %windir%\inf\wbemoc.inf The above is all on one line, to avoid errors you can copy and paste it from the website to your Run box. If rebuilding/reinstalling the WMI components doesn't fix things then the in-place upgrade is about the only remaining way that I know to repair a broken WMI. You can try the sfc /scannow command before doing the in-place upgrade but I doubt that it will be of any help. John
From: Roger on 11 Jun 2010 15:27 "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message news:Oe2iEPYCLHA.1072(a)TK2MSFTNGP06.phx.gbl... > Roger wrote: >> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >> news:u8r0uOXCLHA.2012(a)TK2MSFTNGP02.phx.gbl... >>> Roger wrote: >>>> "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message >>>> news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... >>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>> news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >>>>>> Roger wrote: >>>>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>>>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>>>>>> Roger wrote: >>>>>>>>> Hi, >>>>>>>>> I have xp pro sp2 and for reasons unknown I cannot use system >>>>>>>>> info link. When I access it I have box open with words Cant >>>>>>>>> Collect information, and more stating Cannot access Windows >>>>>>>>> Management instrumentation software, Windows Management files may >>>>>>>>> be moved or missing ! I have run Disc Check fully and defrag >>>>>>>>> without any change. My PC appears to operate as normal, but can >>>>>>>>> you assist with problem please. >>>>>>>> Start here: >>>>>>>> >>>>>>>> http://support.microsoft.com/kb/323209 >>>>>>>> Msinfo32.exe Generates a "Can't Collect Information" Error Message >>>>>>>> >>>>>>>> John >>>>>>> The above was of no use, on event viewer showing error since end of >>>>>>> May saying it could be disc space , I have loads or Memory. >>>>>>> Also repository files may be corrupted and should be deleted and >>>>>>> re-boot ! >>>>>> So the >>>>>> >>>>>> * Event Log >>>>>> * Windows Management Instrumentation >>>>>> * Remote Procedure Call (RPC) >>>>>> >>>>>> services are set to Automatic start and all of them are running? >>>>>> >>>>>> Where do you get the message telling you to delete the repository >>>>>> files? >>>>>> >>>>>> To delete the WMI repository: >>>>>> >>>>>> 1- Stop the Windows Management Instrumentation service. >>>>>> 2- Delete the \WINDOWS\system32\wbem directory. >>>>>> 3- Restart the WMI service. >>>>>> >>>>>> John >>>>> All above running on Auto, when clicking on one of the error's in >>>>> event log it gave that advice about repository files. >>>>> >>>>> I am about to go through procedure now to delete, will report back on >>>>> progress. >>>>> Roger >>>>> ---------------------------------------------------- ------------------------------------ >>>> Well I have tried a couple of ways advised on the below site and I >>>> still get error message when trying to obtain system info, because of >>>> problem with WMI >>>> http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ >>>> >>>> Roger PS Its doing my old head in now >>> This can be a *very* difficult problem to resolve! Try the methods for >>> Windows XP here: >>> >>> http://windowsxp.mvps.org/repairwmi.htm >>> >>> If the suggestions and methods shown there fail to repair things then >>> the only other fix that I know of is an in-place upgrade (repair >>> install) of the operating system. >>> >>> http://www.michaelstevenstech.com/xp_in_place_upgrade.htm >>> >>> http://support.microsoft.com/kb/978788 >>> How to perform an in-place upgrade (reinstallation) of Windows XP >>> >> John thank you for links, on the one >> http://windowsxp.mvps.org/repairwmi.htm for winxp sp2 is that all i >> need to do > > Follow the instructions on the page: > > Click Start, Run and type the following command: > > rundll32 wbemupgd, UpgradeRepository > > > > and where would I access the setup log file where results are >> stored, > would this (log) be of any use ? > > The log might be of use, it might point to an obvious cause for the > problem but otherwise the log will only be useful if you understand the > WMI inner workings and know how to go about fixing it. As explained on > the page the log will be in the \WINDOWS\system32\wbem\Logs folder. > > > Also would it help if I tried >> spc/scannow action ! > > If the rundll32 wbemupgd, UpgradeRepository command doesn't help proceed > to the next step and re-register the WMI components: > > To re-register the WMI components, run the following commands at the > command prompt: > > cd /d %windir%\system32\wbem > for %i in (*.dll) do RegSvr32 -s %i > for %i in (*.exe) do %i /RegServer > > > If that doesn't fix things then try to rebuild/reinstall the WMI > components. If you have SP3 installed on your computer your Windows XP CD > will have to have SP3 slipstreamed into it, a search on the net will > provide information on how to slipstream the Service Pack into your > Windows XP CD: > [snip] John well done, the above rundll32upgrade worked. I now have system info showing and hope associated item work as well. One more question re above command prompts, forgive my ignorance would they all be entered as shown on screen or one at a time on a different procedure. Just for the record future use. And I am storing those links you never know. It proves that corrupted files action was negative so files were missing maybe. Kind Regards Roger
From: John John - MVP on 11 Jun 2010 15:51 Roger wrote: > "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message > news:Oe2iEPYCLHA.1072(a)TK2MSFTNGP06.phx.gbl... >> Roger wrote: >>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>> news:u8r0uOXCLHA.2012(a)TK2MSFTNGP02.phx.gbl... >>>> Roger wrote: >>>>> "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message >>>>> news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... >>>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>>> news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >>>>>>> Roger wrote: >>>>>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>>>>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>>>>>>> Roger wrote: >>>>>>>>>> Hi, >>>>>>>>>> I have xp pro sp2 and for reasons unknown I cannot use system >>>>>>>>>> info link. When I access it I have box open with words Cant >>>>>>>>>> Collect information, and more stating Cannot access Windows >>>>>>>>>> Management instrumentation software, Windows Management files may >>>>>>>>>> be moved or missing ! I have run Disc Check fully and defrag >>>>>>>>>> without any change. My PC appears to operate as normal, but can >>>>>>>>>> you assist with problem please. >>>>>>>>> Start here: >>>>>>>>> >>>>>>>>> http://support.microsoft.com/kb/323209 >>>>>>>>> Msinfo32.exe Generates a "Can't Collect Information" Error Message >>>>>>>>> >>>>>>>>> John >>>>>>>> The above was of no use, on event viewer showing error since end of >>>>>>>> May saying it could be disc space , I have loads or Memory. >>>>>>>> Also repository files may be corrupted and should be deleted and >>>>>>>> re-boot ! >>>>>>> So the >>>>>>> >>>>>>> * Event Log >>>>>>> * Windows Management Instrumentation >>>>>>> * Remote Procedure Call (RPC) >>>>>>> >>>>>>> services are set to Automatic start and all of them are running? >>>>>>> >>>>>>> Where do you get the message telling you to delete the repository >>>>>>> files? >>>>>>> >>>>>>> To delete the WMI repository: >>>>>>> >>>>>>> 1- Stop the Windows Management Instrumentation service. >>>>>>> 2- Delete the \WINDOWS\system32\wbem directory. >>>>>>> 3- Restart the WMI service. >>>>>>> >>>>>>> John >>>>>> All above running on Auto, when clicking on one of the error's in >>>>>> event log it gave that advice about repository files. >>>>>> >>>>>> I am about to go through procedure now to delete, will report back on >>>>>> progress. >>>>>> Roger >>>>>> ---------------------------------------------------- ------------------------------------ >>>>> Well I have tried a couple of ways advised on the below site and I >>>>> still get error message when trying to obtain system info, because of >>>>> problem with WMI >>>>> http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ >>>>> >>>>> Roger PS Its doing my old head in now >>>> This can be a *very* difficult problem to resolve! Try the methods for >>>> Windows XP here: >>>> >>>> http://windowsxp.mvps.org/repairwmi.htm >>>> >>>> If the suggestions and methods shown there fail to repair things then >>>> the only other fix that I know of is an in-place upgrade (repair >>>> install) of the operating system. >>>> >>>> http://www.michaelstevenstech.com/xp_in_place_upgrade.htm >>>> >>>> http://support.microsoft.com/kb/978788 >>>> How to perform an in-place upgrade (reinstallation) of Windows XP >>>> >>> John thank you for links, on the one >>> http://windowsxp.mvps.org/repairwmi.htm for winxp sp2 is that all i >>> need to do >> Follow the instructions on the page: >> >> Click Start, Run and type the following command: >> >> rundll32 wbemupgd, UpgradeRepository >> >> >> >> and where would I access the setup log file where results are >>> stored, > would this (log) be of any use ? >> The log might be of use, it might point to an obvious cause for the >> problem but otherwise the log will only be useful if you understand the >> WMI inner workings and know how to go about fixing it. As explained on >> the page the log will be in the \WINDOWS\system32\wbem\Logs folder. >> >> >> Also would it help if I tried >>> spc/scannow action ! >> If the rundll32 wbemupgd, UpgradeRepository command doesn't help proceed >> to the next step and re-register the WMI components: >> >> To re-register the WMI components, run the following commands at the >> command prompt: >> >> cd /d %windir%\system32\wbem >> for %i in (*.dll) do RegSvr32 -s %i >> for %i in (*.exe) do %i /RegServer >> >> >> If that doesn't fix things then try to rebuild/reinstall the WMI >> components. If you have SP3 installed on your computer your Windows XP CD >> will have to have SP3 slipstreamed into it, a search on the net will >> provide information on how to slipstream the Service Pack into your >> Windows XP CD: >> > [snip] John well done, the above rundll32upgrade worked. I now have > system info showing and hope associated item work as well. > One more question re above command prompts, forgive my ignorance would they > all be entered as shown on screen or one at a time on a different procedure. > Just for the record future use. And I am storing those links you never know. > It proves that corrupted files action was negative so files were missing > maybe. Glad to see that you got it fixed. As for the commands they would be run one at a time, one after the other, pressing <Enter> after each. John
From: Roger on 11 Jun 2010 15:58 "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message news:OAzU19ZCLHA.1368(a)TK2MSFTNGP06.phx.gbl... > Roger wrote: >> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >> news:Oe2iEPYCLHA.1072(a)TK2MSFTNGP06.phx.gbl... >>> Roger wrote: >>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>> news:u8r0uOXCLHA.2012(a)TK2MSFTNGP02.phx.gbl... >>>>> Roger wrote: >>>>>> "Roger" <Monkey(a)Zoo.fsnet.co.uk> wrote in message >>>>>> news:%23t0q2LWCLHA.420(a)TK2MSFTNGP02.phx.gbl... >>>>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>>>> news:uuecXyMCLHA.3880(a)TK2MSFTNGP04.phx.gbl... >>>>>>>> Roger wrote: >>>>>>>>> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message >>>>>>>>> news:evd3e3KCLHA.1888(a)TK2MSFTNGP05.phx.gbl... >>>>>>>>>> Roger wrote: >>>>>>>>>>> Hi, >>>>>>>>>>> I have xp pro sp2 and for reasons unknown I cannot use system >>>>>>>>>>> info link. When I access it I have box open with words Cant >>>>>>>>>>> Collect information, and more stating Cannot access Windows >>>>>>>>>>> Management instrumentation software, Windows Management files >>>>>>>>>>> may be moved or missing ! I have run Disc Check fully and >>>>>>>>>>> defrag without any change. My PC appears to operate as normal, >>>>>>>>>>> but can you assist with problem please. >>>>>>>>>> Start here: >>>>>>>>>> >>>>>>>>>> http://support.microsoft.com/kb/323209 >>>>>>>>>> Msinfo32.exe Generates a "Can't Collect Information" Error >>>>>>>>>> Message >>>>>>>>>> >>>>>>>>>> John >>>>>>>>> The above was of no use, on event viewer showing error since end >>>>>>>>> of May saying it could be disc space , I have loads or Memory. >>>>>>>>> Also repository files may be corrupted and should be deleted and >>>>>>>>> re-boot ! >>>>>>>> So the >>>>>>>> >>>>>>>> * Event Log >>>>>>>> * Windows Management Instrumentation >>>>>>>> * Remote Procedure Call (RPC) >>>>>>>> >>>>>>>> services are set to Automatic start and all of them are running? >>>>>>>> >>>>>>>> Where do you get the message telling you to delete the repository >>>>>>>> files? >>>>>>>> >>>>>>>> To delete the WMI repository: >>>>>>>> >>>>>>>> 1- Stop the Windows Management Instrumentation service. >>>>>>>> 2- Delete the \WINDOWS\system32\wbem directory. >>>>>>>> 3- Restart the WMI service. >>>>>>>> >>>>>>>> John >>>>>>> All above running on Auto, when clicking on one of the error's in >>>>>>> event log it gave that advice about repository files. >>>>>>> >>>>>>> I am about to go through procedure now to delete, will report back >>>>>>> on progress. >>>>>>> Roger >>>>>>> ---------------------------------------------------- >>>>>>> ------------------------------------ >>>>>> Well I have tried a couple of ways advised on the below site and I >>>>>> still get error message when trying to obtain system info, because of >>>>>> problem with WMI >>>>>> http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/ >>>>>> >>>>>> Roger PS Its doing my old head in now >>>>> This can be a *very* difficult problem to resolve! Try the methods >>>>> for Windows XP here: >>>>> >>>>> http://windowsxp.mvps.org/repairwmi.htm >>>>> >>>>> If the suggestions and methods shown there fail to repair things then >>>>> the only other fix that I know of is an in-place upgrade (repair >>>>> install) of the operating system. >>>>> >>>>> http://www.michaelstevenstech.com/xp_in_place_upgrade.htm >>>>> >>>>> http://support.microsoft.com/kb/978788 >>>>> How to perform an in-place upgrade (reinstallation) of Windows XP >>>>> >>>> John thank you for links, on the one >>>> http://windowsxp.mvps.org/repairwmi.htm for winxp sp2 is that all i >>>> need to do >>> Follow the instructions on the page: >>> >>> Click Start, Run and type the following command: >>> >>> rundll32 wbemupgd, UpgradeRepository >>> >>> >>> >>> and where would I access the setup log file where results are >>>> stored, > would this (log) be of any use ? >>> The log might be of use, it might point to an obvious cause for the >>> problem but otherwise the log will only be useful if you understand the >>> WMI inner workings and know how to go about fixing it. As explained on >>> the page the log will be in the \WINDOWS\system32\wbem\Logs folder. >>> >>> >>> Also would it help if I tried >>>> spc/scannow action ! >>> If the rundll32 wbemupgd, UpgradeRepository command doesn't help proceed >>> to the next step and re-register the WMI components: >>> >>> To re-register the WMI components, run the following commands at the >>> command prompt: >>> >>> cd /d %windir%\system32\wbem >>> for %i in (*.dll) do RegSvr32 -s %i >>> for %i in (*.exe) do %i /RegServer >>> >>> >>> If that doesn't fix things then try to rebuild/reinstall the WMI >>> components. If you have SP3 installed on your computer your Windows XP >>> CD will have to have SP3 slipstreamed into it, a search on the net will >>> provide information on how to slipstream the Service Pack into your >>> Windows XP CD: >>> >> [snip] John well done, the above rundll32upgrade worked. I now have >> system info showing and hope associated item work as well. >> One more question re above command prompts, forgive my ignorance would >> they all be entered as shown on screen or one at a time on a different >> procedure. >> Just for the record future use. And I am storing those links you never >> know. It proves that corrupted files action was negative so files were >> missing maybe. > > Glad to see that you got it fixed. As for the commands they would be run > one at a time, one after the other, pressing <Enter> after each. > > John What I forgot to mention when looking through report in log noticed > a point that mentioned a reboot, which i did after.
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