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From: SirMatthew on 25 Jan 2010 13:05
My previous printer/scanner keeps showing up as the only scanner in MS
Document Scanning. I've uninstalled and reinstalled MSDI/MDSC after
uninstalling the printer, again, and it STILL will not recognize my new
scanner - it gives me an error message about my old one, which is not even
connected. I've contacted HP (old one), Canon(new one) and have had ZIP for
luck. I do not wish to use anything BUT MSDI/Scanning because it is very
convenient and easy to use.

The dropdown list of scanners is empty - but I can scan using OTHER
applications with my new scanner.

Computer is Windows XP SP3. Has all updates. Any help would be HUGELY
appreciated!

Thanks!
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