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From: carl43m on 25 Feb 2010 14:37
I have XP with service pack 2, 2GB ram. My MS word program has been giving
me fits both in startup and in cl;osing. When I first click the word icon it
takes about 45 seconds to open (not the end of the world but generally it use
to open in like 10 seconds). But what is really annoying is after it is
open, even if I have not typed anything and just try to close it -- it
takes well over a minute to close down. The document1 page take about 30
seconds before it disappears and then the program window itsel takes another
30 seconds. I also notice that CPU usage for winword.exe is up at 100%
during all this time. I went to two neighbors with similar system as mine
and both of theirs open in just a few seconds and close almost
instantenously. Both systems used less than 1% of cpu. We all have the
same 2GB of Ram on our systems. The beginning lag seems like it might be due
to a virus scan from microsoft security essentials. But the long lag on
closing is baffling.
Any suggestions?
From: Nico on 1 Mar 2010 04:31
Maybe there is a fault in the file "normal.dot".
You can try to rename this file e.g. to "normalold.dot".
Try to find the "normal.dot" on your computer and then rename it.
If it doesn't work you can always rename it again into the original
"normal.dot".
Word should make a new "normal.dot" if you start it up again.
Maybe that helps.

"carl43m" wrote:

> I have XP with service pack 2, 2GB ram. My MS word program has been giving
> me fits both in startup and in cl;osing. When I first click the word icon it
> takes about 45 seconds to open (not the end of the world but generally it use
> to open in like 10 seconds). But what is really annoying is after it is
> open, even if I have not typed anything and just try to close it -- it
> takes well over a minute to close down. The document1 page take about 30
> seconds before it disappears and then the program window itsel takes another
> 30 seconds. I also notice that CPU usage for winword.exe is up at 100%
> during all this time. I went to two neighbors with similar system as mine
> and both of theirs open in just a few seconds and close almost
> instantenously. Both systems used less than 1% of cpu. We all have the
> same 2GB of Ram on our systems. The beginning lag seems like it might be due
> to a virus scan from microsoft security essentials. But the long lag on
> closing is baffling.
> Any suggestions?
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