MSI 123 Netbook problem
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From: Julie Bove on 8 Dec 2009 02:54 "Paul" <nospam(a)needed.com> wrote in message news:hfkq09$5po$1(a)news.eternal-september.org... > Julie Bove wrote: >> "Julie Bove" <juliebove(a)verizon.net> wrote in message >> news:hfib8e$d2j$1(a)news.eternal-september.org... >>> "Paul" <nospam(a)needed.com> wrote in message >>> news:hfi96b$vs8$1(a)news.eternal-september.org... >>>> Julie Bove wrote: >>>>> My daughter has this and the left click button on the touchpad quit >>>>> working, also you can't click on the touchpad. The right click button >>>>> does work. We took it back to the computer store where we got it and >>>>> they fixed it. But now it is happening again and they are not open. >>>>> Does anyone know how to fix it? >>>>> >>>>> The wireless keeps getting disabled as well. The fix for that is Fn >>>>> F11. I am think it is something like that for the touchpad as well. >>>>> >>>>> I don't know how she keeps doing this, but it's annoying. >>>>> >>>>> Thanks! >>>> There are two manuals. >>>> >>>> http://download2.msi.com/files/downloads/mnu_exe/01_MS_N033_v1.0_English.zip >>>> >>>> http://download2.msi.com/files/downloads/mnu_exe/Recovery_Hotkey.zip >>>> >>>> In the case of this question, the first file, unzip, open the >>>> PDF and go to PDF page 54. The Fn+F3 combo is for turning on >>>> and off the touchpad. There are a bunch of other commands >>>> as well. It doesn't say what works or doesn't work when you >>>> do the Fn+F3, so you'll have to experiment. >>>> >>>> The main web page for the U123 is here. There are various >>>> sub-models of the U123 and for those, there is likely another >>>> link. >>>> >>>> http://www.msi.com/index.php?func=downloaddetail&type=manual&maincat_no=135&prod_no=1763 >>>> >>>> If you use something like the Live Update, that may leave a piece of >>>> software running on the computer. The last time I used MSI Live >>>> Update, I removed it after using it. I hate clogging a computer >>>> with junk. Live Update is supposed to help you find the >>>> drivers or BIOS updates specific to the model. But you can also do >>>> that manually just as easily. It doesn't take that long. >>> Thanks! That might be the problem. Oddly the right click button works. >>> I don't know where she put the computer so I can't tell if it is working >>> or not. >> >> That wasn't the problem. Neither was the mouse settings as the computer >> store said. Guess I have to take it back again. This thing is a pain! > > I suppose it could be a driver problem. Make sure you get details > from the person who fixes it, so you'll be ready for the next time. > > Interesting. I checked the MSI site, and for Touchpad Driver > it reports "No Driver Needed". So maybe as shipped, it has no > driver. > > There is a report here... > > http://www.amazon.com/review/RDJ370VZHUB17 > > "On Synaptics website, I read in the FAQs something about the advanced > functions being disabled if the computer recognizes a second mouse." > > The drivers are a bit weird, as I think they sit above the HID (human > interface device) level and intercept what the user is doing to the pad. > And then convert that into some other kind of event to the next layer up. > > Another thing, was the suggestion that MSI used two different pads > in their products. Now, MSI probably thinks neither of them needs > a driver. If you were to use a driver, it should probably match > the hardware used. The driver would be intended to add features, such > as the ability to gesture on the pad to implement scrolling. > > I'd probably take a look in the "Add/Remove" control panel thing, > and see if a Synaptics driver had been added to the system, > in an attempt to add features such as scrolling. By default, > without a driver, there was apparently no scroll capability. > > The Synaptics driver has this kind of thing listed in its > INF file, and maybe another brand wouldn't match these kind > of strings. The VID is the vendor ID, while the PID is the > product ID. 06CB probably belongs to Synaptics, and if > another brand of touchpad was there, maybe the driver > will not install. So you'd have to dig up what the system > is reporting, assuming the pad is USB connected, and see > what value it returns. If you can find the touchpad in > Device Manager, try right-click:Properties:Details and > look for something like a Device Instance Id or similar. > > [SynMfg] > %USB.SynDeviceDesc%=USB_Inst, USB\Vid_06CB&Pid_0001 > > For example, I can look up a USB VID/PID here. This is > an informal list, since the official registry is a > state secret :-) This list won't have everything, just > the things people have added to the list. > > http://www.linux-usb.org/usb.ids > > 06cb Synaptics, Inc. > 0001 HID Device > > I would have expected those two buttons on the thing, > to always be working. I don't see the logic of > disabling only one of them, whatever happened > to them. > > Paul Hmmm... That's a little over my head. I'm not a computer person. If I plug a mouse in, the mouse works. Thanks though.
From: Paul on 8 Dec 2009 03:07 Julie Bove wrote: > > Hmmm... That's a little over my head. I'm not a computer person. If I > plug a mouse in, the mouse works. Thanks though. > If you find out what the fix is, post back. The info I could find on the U123 was a little thin on details. Paul
From: Julie Bove on 8 Dec 2009 15:00 "Paul" <nospam(a)needed.com> wrote in message news:hfl1gl$kk1$1(a)news.eternal-september.org... > Julie Bove wrote: >> >> Hmmm... That's a little over my head. I'm not a computer person. If I >> plug a mouse in, the mouse works. Thanks though. > > If you find out what the fix is, post back. > > The info I could find on the U123 was a little thin on details Sure. I will.
From: Julie Bove on 9 Dec 2009 00:24
"Julie Bove" <juliebove(a)verizon.net> wrote in message news:hfmb8t$4gn$1(a)news.eternal-september.org... > > "Paul" <nospam(a)needed.com> wrote in message > news:hfl1gl$kk1$1(a)news.eternal-september.org... >> Julie Bove wrote: >>> >>> Hmmm... That's a little over my head. I'm not a computer person. If I >>> plug a mouse in, the mouse works. Thanks though. >> >> If you find out what the fix is, post back. >> >> The info I could find on the U123 was a little thin on details > > Sure. I will. They think it is a fluke that they got it working again. An intermittent problem. In other words, bad hardware. They are sending it back as defective. |