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From: Andrew M. Saucci, Jr. on 30 Apr 2010 09:48
I have a client complaining that e-mails are showing as read when
they have not been read. The server is Exchange 2003 SP2. What possible
reasons might cause this?


From: Karl Mitschke on 30 Apr 2010 13:49
Hello Andrew,

> I have a client complaining that e-mails are showing as read
> when they have not been read. The server is Exchange 2003 SP2. What
> possible reasons might cause this?
>

1) Someone else has access to their mailbox, and is reading them
2) They are in preview pane, and the option to mark messages as read after
<> seconds is checked
3) They are in preview pane, and the option to mark messages as read after
selection changes is checked
4) They have a rule to mark them as read.


Karl
http://unlockpowershell.wordpress.com/


From: Rich Matheisen [MVP] on 30 Apr 2010 20:37
On Fri, 30 Apr 2010 17:49:19 +0000 (UTC), Karl Mitschke
<karlmitschke(a)somestate.gov> wrote:

>Hello Andrew,
>
>> I have a client complaining that e-mails are showing as read
>> when they have not been read. The server is Exchange 2003 SP2. What
>> possible reasons might cause this?
>>
>
>1) Someone else has access to their mailbox, and is reading them
>2) They are in preview pane, and the option to mark messages as read after
><> seconds is checked
>3) They are in preview pane, and the option to mark messages as read after
>selection changes is checked
>4) They have a rule to mark them as read.

5) they're accessing the mailbox with a POP3/IMAP4 e-mail client,
perhaps a phone or from home computer,
---
Rich Matheisen
MCSE+I, Exchange MVP
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