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From: Peter on 21 Mar 2010 22:25
I have a problem with Outlook 2003 after migrating a site to Terminal
Services. If a user opens an email that is either RTF or HTML based, and
tries to copy any of the text from that email to another document, be it a
word document, a spreadsheet, a web page etc, both Outlook and the target
program freeze for a period of time that can be anywhere from 15 to 60
seconds.

If left to it's own devices, the paste will eventually work and Outlook will
free itself up along with the target program. The same thing happens with
printing, any RTF ot HTML based emails will take the same time frame before
finally printing whilst freezing Outlook during this time.

Obviously this delay is extremely frustrating to users and I have not been
able to find out too much about what is going on, I have made sure that Word
is not used as the default editor (tried using it and didn't help). The users
all have fresh profiles on the TS and I have insured that Outlook cache mode
is not set in any of their profiles.

Plain text based emails are fine and work in all circumstances with no
issue, hence pasting into notepad is fine. Previous to TS this site was using
Outlook 2003 in a traditional server/client arrangement with no issues. The
domain server is running SBS 2003 and MS Exchange. CPU on the TS climbs from
about 2% normally to sit at around 40% during these 'freezes' and Task
Manager shows Outlook is the culprit but nothing is entered into any of the
event logs.

New emails can be created and sent with no delay, you can copy RTF and HTML
text from one email to another without any delay. This problem affects ALL
users on the TS irrespective of group membership, permissions or anything
else, from the domain admin account down, whereas any users not in the TS
environment are unaffected.

I previously posted this issue in an Outlook forum a couple of weeks ago but
had no response so I am hoping someone in the TS world might be able to shed
some light on it.

--
Regards - Peter
From: Divya Bhagavan[MSFT] on 6 Apr 2010 14:51
Hi Peter,

Could you please try using Process Monitor, Process Explorer, & Network
Monitor(Wireshark) to see if you can determine what is hanging? Let us know
for any updates on this..

Thanks
Divya


"Peter" <Peter(a)discussions.microsoft.com> wrote in message
news:6693A444-77B9-465D-9145-7E2571D7F477(a)microsoft.com...
>I have a problem with Outlook 2003 after migrating a site to Terminal
> Services. If a user opens an email that is either RTF or HTML based, and
> tries to copy any of the text from that email to another document, be it a
> word document, a spreadsheet, a web page etc, both Outlook and the target
> program freeze for a period of time that can be anywhere from 15 to 60
> seconds.
>
> If left to it's own devices, the paste will eventually work and Outlook
> will
> free itself up along with the target program. The same thing happens with
> printing, any RTF ot HTML based emails will take the same time frame
> before
> finally printing whilst freezing Outlook during this time.
>
> Obviously this delay is extremely frustrating to users and I have not been
> able to find out too much about what is going on, I have made sure that
> Word
> is not used as the default editor (tried using it and didn't help). The
> users
> all have fresh profiles on the TS and I have insured that Outlook cache
> mode
> is not set in any of their profiles.
>
> Plain text based emails are fine and work in all circumstances with no
> issue, hence pasting into notepad is fine. Previous to TS this site was
> using
> Outlook 2003 in a traditional server/client arrangement with no issues.
> The
> domain server is running SBS 2003 and MS Exchange. CPU on the TS climbs
> from
> about 2% normally to sit at around 40% during these 'freezes' and Task
> Manager shows Outlook is the culprit but nothing is entered into any of
> the
> event logs.
>
> New emails can be created and sent with no delay, you can copy RTF and
> HTML
> text from one email to another without any delay. This problem affects ALL
> users on the TS irrespective of group membership, permissions or anything
> else, from the domain admin account down, whereas any users not in the TS
> environment are unaffected.
>
> I previously posted this issue in an Outlook forum a couple of weeks ago
> but
> had no response so I am hoping someone in the TS world might be able to
> shed
> some light on it.
>
> --
> Regards - Peter

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