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From: Bobbi on 5 Aug 2010 15:07
Actually, I see that I CAN save the jpg after sending the message to myself.
I can right-click on the image to get the option "Save Picture As...", and
now it works. And that's better than going through MS Paint, which
compresses the image.

Bobbi


"Bobbi" <bobbi(a)example.invalid> wrote in message
news:uJQKb2MNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
> Hi, PA Bear! Answers are embedded:
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:eAAPMW5MLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>
>> Is IE7 or IE8 installed on the WinXP computer?
> IE7 and SP3.
>>
>> Can you open other JPG files?
> Yes
>>
>> If you save the attachment(s) to your HDD, can you open them?
> I can't save the attachments to my HDD. I can see them in the Outlook
> Express preview window, but I can't grab them in the same way I can with
> JPG attachments from other people. I can right-click on the images in the
> OE preview window, but "Save Picture As..." doesn't work; it gives me the
> error message "The system canot find the file specified." I can
> right-click and choose "Copy", which puts the image on the clipboard. Then
> I can open MS Paint and paste it there, then save it as a jpg. (So at
> least I've found a work-around.) But if I try to paste it into an MS Word
> document, all I get is a blank picture frame.
>>
>> Can you open the attachment/file if you forward the message to yourself?
> No. Same problems.
>
> I CAN save other types of attachments, such as PDFs and MS Word DOC files.
> And JPGs from other people are no problem. I'm suspicious that it's coming
> from a MAC computer.
>
> Thanks again,
> Bobbi
>>
>>
>> Bobbi wrote:
>>> Trying to download an image from a MAC user into Outlook Express, I'm
>>> having
>>> trouble opening jpgs and certain other attachments from her. One of my
>>> attempts yields the following error message:
>>>
>>> "Cannot find the C:\WINDOWS\system32\mshtml.hlp Help file. Check to see
>>> that
>>> the file exists on your disk. If it doesn't, you need to reinstall it."
>>>
>>> Couldn't find that file After googling the problem, I found some old
>>> posts
>>> suggesting a problem between IE7 and Outlook Express 6. However, I think
>>> the
>>> problem is only with mail I get from a certain person who uses a MAC. I
>>> haven't noticed that problem coming from people using Windows machines.
>>>
>>> Anyone have any information?
>>
>
>


From: PA Bear [MS MVP] on 5 Aug 2010 19:36
Very good.

The image in the original message was "embedded" & the source most likely
was on the 'net somewhere, not on the Sender's computer so I don't think the
Mac had anything to do with it. You'll often see this in messages that have
been forwarded multiple times by AOL users (who still simply cannot resist
doing so for some reason).


Bobbi wrote:
> Actually, I see that I CAN save the jpg after sending the message to
> myself.
> I can right-click on the image to get the option "Save Picture As...", and
> now it works. And that's better than going through MS Paint, which
> compresses the image.
>
> Bobbi
>
>
> "Bobbi" <bobbi(a)example.invalid> wrote in message
> news:uJQKb2MNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>> Hi, PA Bear! Answers are embedded:
>>
>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>> news:eAAPMW5MLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>
>>> Is IE7 or IE8 installed on the WinXP computer?
>> IE7 and SP3.
>>>
>>> Can you open other JPG files?
>> Yes
>>>
>>> If you save the attachment(s) to your HDD, can you open them?
>> I can't save the attachments to my HDD. I can see them in the Outlook
>> Express preview window, but I can't grab them in the same way I can with
>> JPG attachments from other people. I can right-click on the images in the
>> OE preview window, but "Save Picture As..." doesn't work; it gives me the
>> error message "The system canot find the file specified." I can
>> right-click and choose "Copy", which puts the image on the clipboard.
>> Then
>> I can open MS Paint and paste it there, then save it as a jpg. (So at
>> least I've found a work-around.) But if I try to paste it into an MS Word
>> document, all I get is a blank picture frame.
>>>
>>> Can you open the attachment/file if you forward the message to yourself?
>>> No. Same problems.
>>
>> I CAN save other types of attachments, such as PDFs and MS Word DOC
>> files.
>> And JPGs from other people are no problem. I'm suspicious that it's
>> coming
>> from a MAC computer.
>>
>> Thanks again,
>> Bobbi
>>>
>>>
>>> Bobbi wrote:
>>>> Trying to download an image from a MAC user into Outlook Express, I'm
>>>> having
>>>> trouble opening jpgs and certain other attachments from her. One of my
>>>> attempts yields the following error message:
>>>>
>>>> "Cannot find the C:\WINDOWS\system32\mshtml.hlp Help file. Check to see
>>>> that
>>>> the file exists on your disk. If it doesn't, you need to reinstall it."
>>>>
>>>> Couldn't find that file After googling the problem, I found some old
>>>> posts
>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
>>>> think
>>>> the
>>>> problem is only with mail I get from a certain person who uses a MAC. I
>>>> haven't noticed that problem coming from people using Windows machines.
>>>>
>>>> Anyone have any information?

From: Bobbi on 6 Aug 2010 13:02
No, I know the material was on the sender's computer because we've been
working on it for weeks. This is not a group of people forwarding jokes,
it's original material we're developing, and for some reason she decided to
make it into a jpg instead of a MS Word document or a PDF. And this is not
the first time I've had this problem with jpgs from this particular person.

And do you have any idea about the original error message I received about
the missing file?

-Bobbi

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:esHZxiPNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
> Very good.
>
> The image in the original message was "embedded" & the source most likely
> was on the 'net somewhere, not on the Sender's computer so I don't think
> the Mac had anything to do with it. You'll often see this in messages
> that have been forwarded multiple times by AOL users (who still simply
> cannot resist doing so for some reason).
>
>
> Bobbi wrote:
>> Actually, I see that I CAN save the jpg after sending the message to
>> myself.
>> I can right-click on the image to get the option "Save Picture As...",
>> and
>> now it works. And that's better than going through MS Paint, which
>> compresses the image.
>>
>> Bobbi
>>
>>
>> "Bobbi" <bobbi(a)example.invalid> wrote in message
>> news:uJQKb2MNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>> Hi, PA Bear! Answers are embedded:
>>>
>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>>> news:eAAPMW5MLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>>
>>>> Is IE7 or IE8 installed on the WinXP computer?
>>> IE7 and SP3.
>>>>
>>>> Can you open other JPG files?
>>> Yes
>>>>
>>>> If you save the attachment(s) to your HDD, can you open them?
>>> I can't save the attachments to my HDD. I can see them in the Outlook
>>> Express preview window, but I can't grab them in the same way I can with
>>> JPG attachments from other people. I can right-click on the images in
>>> the
>>> OE preview window, but "Save Picture As..." doesn't work; it gives me
>>> the
>>> error message "The system canot find the file specified." I can
>>> right-click and choose "Copy", which puts the image on the clipboard.
>>> Then
>>> I can open MS Paint and paste it there, then save it as a jpg. (So at
>>> least I've found a work-around.) But if I try to paste it into an MS
>>> Word
>>> document, all I get is a blank picture frame.
>>>>
>>>> Can you open the attachment/file if you forward the message to
>>>> yourself?
>>>> No. Same problems.
>>>
>>> I CAN save other types of attachments, such as PDFs and MS Word DOC
>>> files.
>>> And JPGs from other people are no problem. I'm suspicious that it's
>>> coming
>>> from a MAC computer.
>>>
>>> Thanks again,
>>> Bobbi
>>>>
>>>>
>>>> Bobbi wrote:
>>>>> Trying to download an image from a MAC user into Outlook Express, I'm
>>>>> having
>>>>> trouble opening jpgs and certain other attachments from her. One of my
>>>>> attempts yields the following error message:
>>>>>
>>>>> "Cannot find the C:\WINDOWS\system32\mshtml.hlp Help file. Check to
>>>>> see
>>>>> that
>>>>> the file exists on your disk. If it doesn't, you need to reinstall
>>>>> it."
>>>>>
>>>>> Couldn't find that file After googling the problem, I found some old
>>>>> posts
>>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
>>>>> think
>>>>> the
>>>>> problem is only with mail I get from a certain person who uses a MAC.
>>>>> I
>>>>> haven't noticed that problem coming from people using Windows
>>>>> machines.
>>>>>
>>>>> Anyone have any information?
>


From: PA Bear [MS MVP] on 6 Aug 2010 15:16
> it's original material we're developing, and for some reason she decided
> to
> make it into a jpg instead of a MS Word document or a PDF.

Patient (demonstrating): "Doctor, it hurts when I do this!"
Doctor: "Don't do that."

Tell her not to do that.


Bobbi wrote:
> No, I know the material was on the sender's computer because we've been
> working on it for weeks. This is not a group of people forwarding jokes,
> it's original material we're developing, and for some reason she decided
> to
> make it into a jpg instead of a MS Word document or a PDF. And this is not
> the first time I've had this problem with jpgs from this particular
> person.
>
> And do you have any idea about the original error message I received about
> the missing file?
>
> -Bobbi
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:esHZxiPNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>> Very good.
>>
>> The image in the original message was "embedded" & the source most likely
>> was on the 'net somewhere, not on the Sender's computer so I don't think
>> the Mac had anything to do with it. You'll often see this in messages
>> that have been forwarded multiple times by AOL users (who still simply
>> cannot resist doing so for some reason).
>>
>>
>> Bobbi wrote:
>>> Actually, I see that I CAN save the jpg after sending the message to
>>> myself.
>>> I can right-click on the image to get the option "Save Picture As...",
>>> and
>>> now it works. And that's better than going through MS Paint, which
>>> compresses the image.
>>>
>>> Bobbi
>>>
>>>
>>> "Bobbi" <bobbi(a)example.invalid> wrote in message
>>> news:uJQKb2MNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>>> Hi, PA Bear! Answers are embedded:
>>>>
>>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>>>> news:eAAPMW5MLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>>>
>>>>> Is IE7 or IE8 installed on the WinXP computer?
>>>> IE7 and SP3.
>>>>>
>>>>> Can you open other JPG files?
>>>> Yes
>>>>>
>>>>> If you save the attachment(s) to your HDD, can you open them?
>>>> I can't save the attachments to my HDD. I can see them in the Outlook
>>>> Express preview window, but I can't grab them in the same way I can
>>>> with
>>>> JPG attachments from other people. I can right-click on the images in
>>>> the
>>>> OE preview window, but "Save Picture As..." doesn't work; it gives me
>>>> the
>>>> error message "The system canot find the file specified." I can
>>>> right-click and choose "Copy", which puts the image on the clipboard.
>>>> Then
>>>> I can open MS Paint and paste it there, then save it as a jpg. (So at
>>>> least I've found a work-around.) But if I try to paste it into an MS
>>>> Word
>>>> document, all I get is a blank picture frame.
>>>>>
>>>>> Can you open the attachment/file if you forward the message to
>>>>> yourself?
>>>>> No. Same problems.
>>>>
>>>> I CAN save other types of attachments, such as PDFs and MS Word DOC
>>>> files.
>>>> And JPGs from other people are no problem. I'm suspicious that it's
>>>> coming
>>>> from a MAC computer.
>>>>
>>>> Thanks again,
>>>> Bobbi
>>>>>
>>>>>
>>>>> Bobbi wrote:
>>>>>> Trying to download an image from a MAC user into Outlook Express, I'm
>>>>>> having
>>>>>> trouble opening jpgs and certain other attachments from her. One of
>>>>>> my
>>>>>> attempts yields the following error message:
>>>>>>
>>>>>> "Cannot find the C:\WINDOWS\system32\mshtml.hlp Help file. Check to
>>>>>> see
>>>>>> that
>>>>>> the file exists on your disk. If it doesn't, you need to reinstall
>>>>>> it."
>>>>>>
>>>>>> Couldn't find that file After googling the problem, I found some old
>>>>>> posts
>>>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
>>>>>> think
>>>>>> the
>>>>>> problem is only with mail I get from a certain person who uses a MAC.
>>>>>> I
>>>>>> haven't noticed that problem coming from people using Windows
>>>>>> machines.
>>>>>>
>>>>>> Anyone have any information?

From: Bobbi on 8 Aug 2010 20:38
(laughed out loud) OK, but the same thing happens when she sends me jpgs
from her camera.

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:OeVhTwZNLHA.1868(a)TK2MSFTNGP05.phx.gbl...
>> it's original material we're developing, and for some reason she decided
>> to
>> make it into a jpg instead of a MS Word document or a PDF.
>
> Patient (demonstrating): "Doctor, it hurts when I do this!"
> Doctor: "Don't do that."
>
> Tell her not to do that.
>
>
> Bobbi wrote:
>> No, I know the material was on the sender's computer because we've been
>> working on it for weeks. This is not a group of people forwarding jokes,
>> it's original material we're developing, and for some reason she decided
>> to
>> make it into a jpg instead of a MS Word document or a PDF. And this is
>> not
>> the first time I've had this problem with jpgs from this particular
>> person.
>>
>> And do you have any idea about the original error message I received
>> about
>> the missing file?
>>
>> -Bobbi
>>
>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>> news:esHZxiPNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>> Very good.
>>>
>>> The image in the original message was "embedded" & the source most
>>> likely
>>> was on the 'net somewhere, not on the Sender's computer so I don't think
>>> the Mac had anything to do with it. You'll often see this in messages
>>> that have been forwarded multiple times by AOL users (who still simply
>>> cannot resist doing so for some reason).
>>>
>>>
>>> Bobbi wrote:
>>>> Actually, I see that I CAN save the jpg after sending the message to
>>>> myself.
>>>> I can right-click on the image to get the option "Save Picture As...",
>>>> and
>>>> now it works. And that's better than going through MS Paint, which
>>>> compresses the image.
>>>>
>>>> Bobbi
>>>>
>>>>
>>>> "Bobbi" <bobbi(a)example.invalid> wrote in message
>>>> news:uJQKb2MNLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>>>> Hi, PA Bear! Answers are embedded:
>>>>>
>>>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
>>>>> news:eAAPMW5MLHA.1996(a)TK2MSFTNGP06.phx.gbl...
>>>>>
>>>>>> Is IE7 or IE8 installed on the WinXP computer?
>>>>> IE7 and SP3.
>>>>>>
>>>>>> Can you open other JPG files?
>>>>> Yes
>>>>>>
>>>>>> If you save the attachment(s) to your HDD, can you open them?
>>>>> I can't save the attachments to my HDD. I can see them in the Outlook
>>>>> Express preview window, but I can't grab them in the same way I can
>>>>> with
>>>>> JPG attachments from other people. I can right-click on the images in
>>>>> the
>>>>> OE preview window, but "Save Picture As..." doesn't work; it gives me
>>>>> the
>>>>> error message "The system canot find the file specified." I can
>>>>> right-click and choose "Copy", which puts the image on the clipboard.
>>>>> Then
>>>>> I can open MS Paint and paste it there, then save it as a jpg. (So at
>>>>> least I've found a work-around.) But if I try to paste it into an MS
>>>>> Word
>>>>> document, all I get is a blank picture frame.
>>>>>>
>>>>>> Can you open the attachment/file if you forward the message to
>>>>>> yourself?
>>>>>> No. Same problems.
>>>>>
>>>>> I CAN save other types of attachments, such as PDFs and MS Word DOC
>>>>> files.
>>>>> And JPGs from other people are no problem. I'm suspicious that it's
>>>>> coming
>>>>> from a MAC computer.
>>>>>
>>>>> Thanks again,
>>>>> Bobbi
>>>>>>
>>>>>>
>>>>>> Bobbi wrote:
>>>>>>> Trying to download an image from a MAC user into Outlook Express,
>>>>>>> I'm
>>>>>>> having
>>>>>>> trouble opening jpgs and certain other attachments from her. One of
>>>>>>> my
>>>>>>> attempts yields the following error message:
>>>>>>>
>>>>>>> "Cannot find the C:\WINDOWS\system32\mshtml.hlp Help file. Check to
>>>>>>> see
>>>>>>> that
>>>>>>> the file exists on your disk. If it doesn't, you need to reinstall
>>>>>>> it."
>>>>>>>
>>>>>>> Couldn't find that file After googling the problem, I found some old
>>>>>>> posts
>>>>>>> suggesting a problem between IE7 and Outlook Express 6. However, I
>>>>>>> think
>>>>>>> the
>>>>>>> problem is only with mail I get from a certain person who uses a
>>>>>>> MAC.
>>>>>>> I
>>>>>>> haven't noticed that problem coming from people using Windows
>>>>>>> machines.
>>>>>>>
>>>>>>> Anyone have any information?
>


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