Mybook - error 51
in [Computer]
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From: - Bobb - on 8 May 2010 12:20 "JD" <No.Reply(a)Sorry.com> wrote in message news:4be455be$0$12164$fa0fcedb(a)news.zen.co.uk... > On 07/05/2010 5:22 PM, - Bobb - wrote: <<snipped>> > > Your hard drive might be failing if its not the interface to the hard > drive (on the mybook). > > you should check the drive and return it if it is failing here is WD's > Warranty and returns section: > http://support.wdc.com/warranty/index_end.asp?lang=en > > JD > Thanks. I had gone to their site to have them "probe my system to get the drive details (s/n,firmware) but they have no app . I TRIED reading the serial number - tiny tiny tiny print - unreadable currently. Maybe take the black plastic case apart to see the actual drive ?? I did download their diagnostic utility thinking that would help - the readme says 'backup the drive before running any of these utilities'. Great. SO I can't answer the "what is your s/n?" question. The paperwork has no s/n on it either. The box proably did but I tossed that once I wasn't going to return it locally. In the real world, to test for errors - "COPY all of your data to another drive". I understand the logic but practically is everyone with a problem supposed to go out and buy another drive in order to (first back up then) diagnose this new/ questionable one ? Built in diag info should be included on a 500gb,1tb+ drive. If my first one is bad, why would I want to buy a second to back IT up ? I'll figure it out, but WDC "support" is frustrating.
From: - Bobb - on 8 May 2010 13:06 Final update: no more whining... I removed all wdc drives and installed that WDC diag to see if I really needed to back everything up as they warn. Ran it - it merely checked the SMART status of the other drives. Reattached My book drives - ran it, got their s/n info. Went to the website - the 500gb drive is out of warranty, the 1Tb drive is in warranty until November, so IF I retry a few DVD burns with a 4gb file and it keeps logging this: "Event Type: Warning Event Source: Disk Event ID: 51 An error was detected on device \Device\Harddisk3\D during a paging operation.", then I'll have the 1tb drive replaced. Hopefully they ship a replacement prior to me sending mine back - so I could copy it. Thanks for the feedback folks. "- Bobb -" <bobb(a)noemail.123> wrote in message news:hs430c$614$1(a)news.eternal-september.org... > > "JD" <No.Reply(a)Sorry.com> wrote in message > news:4be455be$0$12164$fa0fcedb(a)news.zen.co.uk... >> On 07/05/2010 5:22 PM, - Bobb - wrote: > <<snipped>> > >> >> Your hard drive might be failing if its not the interface to the hard >> drive (on the mybook). >> >> you should check the drive and return it if it is failing here is WD's >> Warranty and returns section: >> http://support.wdc.com/warranty/index_end.asp?lang=en >> >> JD >> > Thanks. > I had gone to their site to have them "probe my system to get the drive > details (s/n,firmware) but they have no app . I TRIED reading the serial > number - tiny tiny tiny print - unreadable currently. Maybe take the black > plastic case apart to see the actual drive ?? I did download their > diagnostic utility thinking that would help - the readme says 'backup the > drive before running any of these utilities'. Great. SO I can't answer > the "what is your s/n?" question. The paperwork has no s/n on it either. > The box proably did but I tossed that once I wasn't going to return it > locally. In the real world, to test for errors - "COPY all of your data to > another drive". I understand the logic but practically is everyone with a > problem supposed to go out and buy another drive in order to (first back > up then) diagnose this new/ questionable one ? Built in diag info should > be included on a 500gb,1tb+ drive. If my first one is bad, why would I > want to buy a second to back IT up ? > I'll figure it out, but WDC "support" is frustrating. > >
From: Paul on 8 May 2010 13:23 - Bobb - wrote: > "JD" <No.Reply(a)Sorry.com> wrote in message > news:4be455be$0$12164$fa0fcedb(a)news.zen.co.uk... >> On 07/05/2010 5:22 PM, - Bobb - wrote: > <<snipped>> > >> Your hard drive might be failing if its not the interface to the hard >> drive (on the mybook). >> >> you should check the drive and return it if it is failing here is WD's >> Warranty and returns section: >> http://support.wdc.com/warranty/index_end.asp?lang=en >> >> JD >> > Thanks. > I had gone to their site to have them "probe my system to get the drive > details (s/n,firmware) but they have no app . I TRIED reading the serial > number - tiny tiny tiny print - unreadable currently. Maybe take the black > plastic case apart to see the actual drive ?? I did download their > diagnostic utility thinking that would help - the readme says 'backup the > drive before running any of these utilities'. Great. SO I can't answer the > "what is your s/n?" question. The paperwork has no s/n on it either. The > box proably did but I tossed that once I wasn't going to return it locally. > In the real world, to test for errors - "COPY all of your data to another > drive". I understand the logic but practically is everyone with a problem > supposed to go out and buy another drive in order to (first back up then) > diagnose this new/ questionable one ? Built in diag info should be included > on a 500gb,1tb+ drive. If my first one is bad, why would I want to buy a > second to back IT up ? > I'll figure it out, but WDC "support" is frustrating. > You don't have to buy drives in those fancy plastic enclosures. You can buy a SATA dock, with its own power supply adapter. Then, buy "raw" (internal) drive mechanisms, which plug into the dock when needed. Some docks even come with both USB2 and ESATA interfaces, for those occasions when your computer has an ESATA port you can use. http://www.newegg.com/Product/Product.aspx?Item=N82E16817182196 Then, when you buy a raw drive, you shop for one with the best customer rating. But that isn't the end of the story. http://www.newegg.com/Product/ProductReview.aspx?Item=N82E16822152185 Some of the bad drives in that example, were damaged in shipping. I buy drives locally, and they'll pulled from a larger shipping container, better protected than a single drive floating in a sea of Styrofoam peanuts. Each retailer has different drive packaging policies. I've never had a failure by buying from my local retailer. For that drive example, the people reporting poor transfer characteristics, is a bit troubling. You would expect that if a lot of sectors had been spared out. But in some cases, it almost sounds like a problem with the design. So you might compare the "failure types" listed in the customer reviews, to detect a pattern that is more than a shipping damage problem. So do the best you can, to identify a brand and capacity, that doesn't have real issues. Then buy your disks locally. The larger shipping containers the OEM drives come in, might not be well protected, but at least the drive won't be floating around inside a too-large box. Currently, I'm buying Seagate drives locally. Another warning. 4K sector drives are now available and present in the supply chain. WD prints the words "Advanced Format" on the label of their drives they ship in the new format. 4K sectors have their issues, so read this article, before buying just any drive you can find. The initial evaluation of 4K drives, wasn't that encouraging. Previously, drives used 512 byte sectors. The industry plans to convert all drives to 4K, but that is bogus thinking, and is entirely unnecessary for the stock of perfectly good existing drives they sell. There is no reason to transition all of them. Much better to continue offering 512 byte sector drives, so that guy with a ten year old Win98 machine can get replacement drives. The engineering and materials already exist for the current supply of drives, and companies could make both kind of drives, for legacy support purposes. They don't even need to sell a large range of capacities. At least keep around an 80GB IDE model with 512 byte sectors, for example. And a SATA version of the same. That would solve a lot of problems for legacy users needing replacements and no hassles using them. http://www.anandtech.com/show/2888 Paul
From: JD on 8 May 2010 14:28
On 08/05/2010 6:23 PM, Paul wrote: > occasions when your computer has an ESATA port you can use. > > http://www.newegg.com/Product/Product.aspx?Item=N82E16817182196 This is almost the same as my "Sharkoon QuickPort pro" only difference being the sharkoon has usb's and a Multimedia card slot, apart from that it looks identical, I've mentioned the sharkoon a few times its a handy piece of kit, you just need to buy cheep OEM HDD's for backup and your sorted, its also good for whipping out laptop hard drives to run Antivirus or do a Backup/Clone etc. just looked on the sharkoon website looks like the "Rosewill RX-DU100" is a rebranded "Sharkoon Quickport" (http://www.sharkoon.com/html/produkte/docking_stations/sata_quickport/index_en.html?id=1) JD |