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From: gazak on 17 Jun 2010 05:46
Opening a new thread as suggested by PA Bear.

OS: Windows XP Pro SP3 running IE8 but Chrome for anything useful.
Part on an office network with an SBS2003 domain server.

The above updates won't install and fail with error 0x80070643. I have read
KB976982 and followed its procedure to remove all .NET versions and replace
them in the order 3.5SP1, 1.1, 1.1SP1 followed by Windows update. This has
not resolved the problem and the updates sit in my systray, waiting..

I am also running AVG Free and take the view that any AV is better than
none. Is there any suggestion that AV is preventing this update?

gazak
--
Windows 2000 was great but I like sash windows best...
From: Ǝиçεl on 17 Jun 2010 08:03
You receive error code 0x80070643 or error code 0x643 when you use the
Windows Update or Microsoft Update Web sites to install updates

<http://support.microsoft.com/default.aspx/kb/958052>


"gazak" wrote:

> Opening a new thread as suggested by PA Bear.
>
> OS: Windows XP Pro SP3 running IE8 but Chrome for anything useful.
> Part on an office network with an SBS2003 domain server.
>
> The above updates won't install and fail with error 0x80070643. I have read
> KB976982 and followed its procedure to remove all .NET versions and replace
> them in the order 3.5SP1, 1.1, 1.1SP1 followed by Windows update. This has
> not resolved the problem and the updates sit in my systray, waiting..
>
> I am also running AVG Free and take the view that any AV is better than
> none. Is there any suggestion that AV is preventing this update?
>
> gazak
> --
> Windows 2000 was great but I like sash windows best...
From: gazak on 17 Jun 2010 10:18
Yes, that's right but its much easier to type 0x80070643 or 0x643 than

'Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this
Windows Installer package. A script required for this install to complete
could not be run. Contact your support personnel or package vendor. Custom
action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime
error: ActiveX component can't create object: 'Scripting.FileSystemObject'
Line 22, Column 14'

which is the entry for the MsiInstaller log entry in Application events.

Does that help the diagnosis?

gazak
--
Windows 2000 was great but I like sash windows best...


"Ǝиçεl" wrote:

> You receive error code 0x80070643 or error code 0x643 when you use the
> Windows Update or Microsoft Update Web sites to install updates
>
> <http://support.microsoft.com/default.aspx/kb/958052>
>
>
> "gazak" wrote:
>
> > Opening a new thread as suggested by PA Bear.
> >
> > OS: Windows XP Pro SP3 running IE8 but Chrome for anything useful.
> > Part on an office network with an SBS2003 domain server.
> >
> > The above updates won't install and fail with error 0x80070643. I have read
> > KB976982 and followed its procedure to remove all .NET versions and replace
> > them in the order 3.5SP1, 1.1, 1.1SP1 followed by Windows update. This has
> > not resolved the problem and the updates sit in my systray, waiting..
> >
> > I am also running AVG Free and take the view that any AV is better than
> > none. Is there any suggestion that AV is preventing this update?
> >
> > gazak
> > --
> > Windows 2000 was great but I like sash windows best...
From: PA Bear [MS MVP] on 17 Jun 2010 14:27
=> OPTION A: For home users, no-charge support is available by calling
1-866-PCSAFETY (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700)
in the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB979906).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

=> OPTION B: First run the Fix It in this KB article & see if the update
will install after doing so:

How to fix MSI software update registration corruption issues
http://support.microsoft.com/kb/971187

If no joy, see...

When installing updates using Windows update or Microsoft Update you may
receive Error 0x643 or 0x80070643
http://support.microsoft.com/kb/976982

Then proceed per the following:

=====================

Step #1 => Before doing anything else, write down what .NET Framework
versions are currently installed:

How to determine which versions of the .NET Framework are installed and
whether service packs have been applied
http://support.microsoft.com/kb/318785

[As of this post, KB318785 hasn't been revised since November 2008 so you
may not find the pertinent information in it. YMMV]

Step #2 => Now see Resolution Method 2 in this related KB article:
http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool (not the Windows Installer
Cleanup utility!), reinstall all .NET Framework versions (but only the ones
you wrote down in #1 above) manually using the download links on the page
then run Windows Update manually to install security updates for same.

Download links for .NET Framework Cleanup Tool:

•
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip

•
http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip

NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling .NET
Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your .NET
Framework versions in the following order:

1. .Net Framework 3.5, then...
2. .Net Framework 1.1, then...
3. .Net Framework 1.1 SP1

NB: KB923100 references this page:
http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx. Please read
ALL of it as well as the related page
http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
Framework Cleanup Tool.

Step #3 => Check-in at Windows Update and install any critical security
updates offered.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


gazak wrote:
> Opening a new thread as suggested by PA Bear.
>
> OS: Windows XP Pro SP3 running IE8 but Chrome for anything useful.
> Part on an office network with an SBS2003 domain server.
>
> The above updates won't install and fail with error 0x80070643. I have
> read
> KB976982 and followed its procedure to remove all .NET versions and
> replace
> them in the order 3.5SP1, 1.1, 1.1SP1 followed by Windows update. This
> has
> not resolved the problem and the updates sit in my systray, waiting..
>
> I am also running AVG Free and take the view that any AV is better than
> none. Is there any suggestion that AV is preventing this update?
>
> gazak

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