Prev: c5180 ink system failure 0xc18a0306
Next: change printheads
From: zillah on 22 Dec 2009 03:14

Hi Experts


I have got a client who has a Canon IR3300 network printer shared on
a server 2003 (AD environment)

I shared the printer (it has a static ip address 192.168.0.126)

There are 7 client (means 7 workstations windows XP SP3 ) , all of
them can print (yes they can print without any problem) without any
problem.

All of the sudden next day when they try to print a message pops up
(I can not recall an exact phrase for the message) that printer cannot
print check printer driver or connectivity or a printer is powder on
,,,,I forgot what the exact word of the error message

What I use to do, if I ask the user to log off and log on again or
restart a PC he/she can print ��.I do not why !!!!!


I disabled a firewall on all PCs (although firewall has configured
for File and Printer Sharing Exception).

When the printer does not print still I can ping the printer and
display web page of the printer by from all workstations
http://192.168.0.126

Services > Printer Spooler is running automatically

When a domain user can not print and if I check the printer
properties ( right click )


Code:
--------------------

Printer properties cannot be displayed. The print spooler service is not running
--------------------


But if a user domain can printer then there is no such an error
message as above

What type of troubleshot should I carry out to solve this issue ?

I have been in this situation for 2 weeks and it is really
embarrassing every day I receive a call the printer is not working.

Thanks


From: zillah on 22 Dec 2009 05:20

> I forgot what the exact word of the error message
I have just check one of the workstation to test the printer again
and I received this error

'[image:
http://img198.imageshack.us/img198/7682/errormessageq.th.jpg]'
(http://img198.imageshack.us/i/errormessageq.jpg/)

http://img198.imageshack.us/i/errormessageq.jpg/


> Services > Printer Spooler is running automatically
Please be aware that a domain user can not run this :

1. Click on Start button
2. Choose Run
3. type in �Services.msc� without the quote marks
4. Enter
5. Scroll to Print Spooler � should show if spooler is running
6. Select
7. On left side, click start or restart


 | 
Pages: 1
Prev: c5180 ink system failure 0xc18a0306
Next: change printheads