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From: rafe bustin <rafe b at speakeasy dot on 24 May 2005 09:08
On Tue, 24 May 2005 09:09:50 GMT, "Rune Udd" <rune.udd(a)pp.inet.fi>
wrote:


>I agree something must have happened. The problem is just what? The
>previous week the scanner SW worked as usual, only thing I am aware of in
>between is an automatic WindowsXP upgrade before this happened.
>
>The Scanner is OK, it works fine with Nikon Scan 4.0.2 on my older (and much
>slower) Windows 2000 computer.
>
>No, I don't have any preview and thumbnail actions activated. I'm only
>using individual slides or slide film strips, no negative at all.
>
>I once more uninstalled Nikon scan, manually removed stuff from documents
>and settings/all user... and didn't find any more nkn with the search
>function. After restart and reinstallation of Nikon scan 4.0.0 and upg
>4.0.2 : no change. Tool palette1 option has disappeared from the tools
>menu. With film strip scanner the program stops after I insert a film strip,
>with the individual slide adapter the program stops immediately : "Nikon
>Scan Application has encountered a problem and needs to close. We are sorry
>for the inconvenience". So am I .
>
>I have send a problem report to Nikon, but I guess it has disappeared in a
>black hole.


Maybe time to do some manual registry cleaning.

Did you check for conflicting background apps?

How are you set for free hard drive space?

Have you been running your virus and spyware
checkers lately?


rafe b.
http://www.terrapinphoto.com
From: Don on 24 May 2005 10:59
On Mon, 23 May 2005 21:13:07 -0400, rafe bustin <rafe b at speakeasy
dot net> wrote:

>I discovered this several moons ago. After removing and
>reinstalling NikonScan, the scanner still "remembered"
>the last filmstrip preview I had done!

What's more important when uninstalling NikonScan is to run the
"RegCleaner" program on the CD. Only then will all trace of functional
NikonScan elements be removed, as the uninstaller indeed doesn't go
far enough.

To the OP, a lateral thought... If you've changed adapters recently
make sure the current one is firmly in!! Of course, wiggling all
cables just to make sure, is also a good idea.

We spent weeks trying to debug a problem a while back until the person
discovered the adapter was not firmly in.

Don.
From: Jumm on 24 May 2005 12:09
Did you try a system restore of XP to a date when nikon scan was still
working?
Jim
"Rune Udd" <rune.udd(a)pp.inet.fi> wrote in message
news:ybCke.79$V74.20(a)read3.inet.fi...
>
> "rafe bustin" <rafe b at speakeasy dot net> wrote in message
> news:l8v4919d4gp95mfu4ig1k0732ltu1ln5jo(a)4ax.com...
>> On Mon, 23 May 2005 21:18:04 GMT, "Rune Udd" <rune.udd(a)pp.inet.fi>
>> wrote:
>>
>>>My Nikon scan 4.0.2 stopped working about 2 weeks ago. Tool palette
>>>1 has
>>>disappeared, does not show up under tools submenu. When I insert a
>>>film
>>>strip in my coolscan 4000 ED, Nikon scan 4.0.2. generates a program
>>>error
>>>and terminates. I have uninstalled and reinstalled Nikon scan 4.0.2
>>>(including the 4.0.2 upgrade) several times, no help. My computer is
>>>an amd
>>>athlon64, WindowsXPpro+SP2, 1 Gb ram.
>>>
>>>Any advise or comments? Switch to Silver scan or vuescan?
>>
>>
>> The NikonScan installer/uninstaller doesn't do a thourough
>> enough job, and fails to kill some TMP and setup files in
>> the Documents and Settings directory tree.
>>
>> Check the following directories and delete any files you
>> find there. Then restart NikonScan.
>>
>> <C:\Documents and Settings\All Users\Application Data\Nikon\Nikon
>> Scan\4.0\Settings>
>>
>> <C:\Documents and Settings\Administrator\Local Settings\Temp\Nikon>
>>
>>
>> Alternatively, you can find these files with Explorer's
>> search tool.Search for "nkn". (Eg., Nkn4C.tmp, NKN00002.set, etc.)
>>
>> I discovered this several moons ago. After removing and
>> reinstalling NikonScan, the scanner still "remembered"
>> the last filmstrip preview I had done!
>>
>> In addition (if the above doesn't work,) use MSCONFIG to
>> disable all background tasks that you can live without.
>> It may be that one of these is interfering with NikonScan.
>>
>> I mean, *something* must have changed on your computer.
>>
>>
>>
>> rafe b.
>> http://www.terrapinphoto.com
>
>
> I agree something must have happened. The problem is just what? The
> previous week the scanner SW worked as usual, only thing I am aware of
> in between is an automatic WindowsXP upgrade before this happened.
>
> The Scanner is OK, it works fine with Nikon Scan 4.0.2 on my older
> (and much slower) Windows 2000 computer.
>
> No, I don't have any preview and thumbnail actions activated. I'm
> only using individual slides or slide film strips, no negative at all.
>
> I once more uninstalled Nikon scan, manually removed stuff from
> documents and settings/all user... and didn't find any more nkn with
> the search function. After restart and reinstallation of Nikon scan
> 4.0.0 and upg 4.0.2 : no change. Tool palette1 option has disappeared
> from the tools menu. With film strip scanner the program stops after I
> insert a film strip, with the individual slide adapter the program
> stops immediately : "Nikon Scan Application has encountered a problem
> and needs to close. We are sorry for the inconvenience". So am I .
>
> I have send a problem report to Nikon, but I guess it has disappeared
> in a black hole.
>
> any more ideas?
> Rune
>


From: rafe bustin <rafe b at speakeasy dot on 24 May 2005 22:21
On Tue, 24 May 2005 16:59:07 +0200, Don <phoney.email(a)yahoo.com>
wrote:

>On Mon, 23 May 2005 21:13:07 -0400, rafe bustin <rafe b at speakeasy
>dot net> wrote:
>
>>I discovered this several moons ago. After removing and
>>reinstalling NikonScan, the scanner still "remembered"
>>the last filmstrip preview I had done!
>
>What's more important when uninstalling NikonScan is to run the
>"RegCleaner" program on the CD. Only then will all trace of functional
>NikonScan elements be removed, as the uninstaller indeed doesn't go
>far enough.

That's a good idea, but the Nikon "RegCleaner" doesn't
do anything about those .tmp and .set files that I
was talking about.


>To the OP, a lateral thought... If you've changed adapters recently
>make sure the current one is firmly in!! Of course, wiggling all
>cables just to make sure, is also a good idea.

Windoze Device Manager should be useful here --
it should show both the Firewire port and the
scanner itself in good status.

To Rune: give Nikon service a call. What
have you got to lose?


rafe b.
http://www.terrapinphoto.com
From: Don on 26 May 2005 12:10
On Tue, 24 May 2005 22:21:49 -0400, rafe bustin <rafe b at speakeasy
dot net> wrote:

>>>I discovered this several moons ago. After removing and
>>>reinstalling NikonScan, the scanner still "remembered"
>>>the last filmstrip preview I had done!
>>
>>What's more important when uninstalling NikonScan is to run the
>>"RegCleaner" program on the CD. Only then will all trace of functional
>>NikonScan elements be removed, as the uninstaller indeed doesn't go
>>far enough.
>
>That's a good idea, but the Nikon "RegCleaner" doesn't
>do anything about those .tmp and .set files that I
>was talking about.

I know. I was also unnerved the first time I uninstalled NikonScan
only to be faced with the same preview image after a re-install! But
those are just NikonScan "droppings" and are not functional.

Of course, it's very sloppy to leave them behind, but fortunately they
don't seem to do any harm like the registry entries. Especially, since
the whole purpose of a re-install is to get all those registry entries
back to their default state.

>>To the OP, a lateral thought... If you've changed adapters recently
>>make sure the current one is firmly in!! Of course, wiggling all
>>cables just to make sure, is also a good idea.
>
>Windoze Device Manager should be useful here --
>it should show both the Firewire port and the
>scanner itself in good status.

I was actually thinking about the slide and strip adapters in the
scanner itself. There was a guy a while back with a problem, and it
turned out he did not push the adapter in all the way, so the contacts
were spurious giving him strange results.

Don.
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