OL2007 and Mobile address book problem
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From: Brian Tillman [MVP-Outlook] on 28 Apr 2010 16:33 "Deeranwith" <Deeranwith(a)discussions.microsoft.com> wrote in message news:62371536-F752-4B20-BB6D-18A4520A7DFD(a)microsoft.com... > So how has it created an account and is advertised as being a feature of > OL2007 & 2010? Accounts are not mobility features. -- Brian Tillman [MVP-Outlook]
From: Deeranwith on 28 Apr 2010 17:19 OK So you do not have an answer to the problem. Who does? "Brian Tillman [MVP-Outlook]" wrote: > "Deeranwith" <Deeranwith(a)discussions.microsoft.com> wrote in message > news:62371536-F752-4B20-BB6D-18A4520A7DFD(a)microsoft.com... > > > So how has it created an account and is advertised as being a feature of > > OL2007 & 2010? > > Accounts are not mobility features. > -- > Brian Tillman [MVP-Outlook] > > . >
From: Deeranwith on 29 Apr 2010 02:24 We seem to be gettig nowhere here as I think we are at cross purposes. Below is the fault log report Source Microsoft Office Outlook Summary Stopped working Date 28/04/2010 4:12 PM Status Report sent Description Faulting Application Path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE Problem signature Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6514.5000 Application Timestamp: 4a89dc70 Fault Module Name: MSVCR80.dll Fault Module Version: 8.0.50727.4927 Fault Module Timestamp: 4a2752ff Exception Code: c0000005 Exception Offset: 00015148 OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 2057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Extra information about the problem Bucket ID: 1509781805 If you open OL and go to the options page at th ebottom of it is a button control for "mobile options" That is where we start the configuration of the service, this all works fine and test text messages can be sent sucessfully. Only when you call the address book in the text mode does the program collapse and this continues for all address books until the newly created mobile address book is deleted from the account. Hope this is clearer as to what the problem is. "Deeranwith" wrote: > OK > > So you do not have an answer to the problem. > > Who does? > > > "Brian Tillman [MVP-Outlook]" wrote: > > > "Deeranwith" <Deeranwith(a)discussions.microsoft.com> wrote in message > > news:62371536-F752-4B20-BB6D-18A4520A7DFD(a)microsoft.com... > > > > > So how has it created an account and is advertised as being a feature of > > > OL2007 & 2010? > > > > Accounts are not mobility features. > > -- > > Brian Tillman [MVP-Outlook] > > > > . > >
From: Deeranwith on 22 May 2010 14:32 Stunned silence! Further work has proved that a corrupted profile is the problem. In in this case only appears to cause a problem with the 'MOBILE SERVICE'. Solution: create a new profile and use that as the default. I found this after installing Office 2010 beta and finding that it unloaded OL2007 and replaced it. ( not helpful as I had asked the installation to keep all Office 2007 progs). When you uninstall Office 2010 and use OL2007 it reports that the profile has been modified and may be problematical, suggests creating a new profile. Hope this is helpful. "Deeranwith" wrote: > We seem to be gettig nowhere here as I think we are at cross purposes. > Below is the fault log report > > Source > Microsoft Office Outlook > > Summary > Stopped working > > Date > 28/04/2010 4:12 PM > > Status > Report sent > > Description > Faulting Application Path: C:\Program Files\Microsoft > Office\Office12\OUTLOOK.EXE > > Problem signature > Problem Event Name: APPCRASH > Application Name: OUTLOOK.EXE > Application Version: 12.0.6514.5000 > Application Timestamp: 4a89dc70 > Fault Module Name: MSVCR80.dll > Fault Module Version: 8.0.50727.4927 > Fault Module Timestamp: 4a2752ff > Exception Code: c0000005 > Exception Offset: 00015148 > OS Version: 6.1.7600.2.0.0.256.1 > Locale ID: 2057 > Additional Information 1: 0a9e > Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 > Additional Information 3: 0a9e > Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 > > Extra information about the problem > Bucket ID: 1509781805 > > If you open OL and go to the options page at th ebottom of it is a button > control for "mobile options" That is where we start the configuration of the > service, this all works fine and test text messages can be sent sucessfully. > > Only when you call the address book in the text mode does the program > collapse and this continues for all address books until the newly created > mobile address book is deleted from the account. > > Hope this is clearer as to what the problem is. > > "Deeranwith" wrote: > > > OK > > > > So you do not have an answer to the problem. > > > > Who does? > > > > > > "Brian Tillman [MVP-Outlook]" wrote: > > > > > "Deeranwith" <Deeranwith(a)discussions.microsoft.com> wrote in message > > > news:62371536-F752-4B20-BB6D-18A4520A7DFD(a)microsoft.com... > > > > > > > So how has it created an account and is advertised as being a feature of > > > > OL2007 & 2010? > > > > > > Accounts are not mobility features. > > > -- > > > Brian Tillman [MVP-Outlook] > > > > > > . > > >
From: Russ Valentine on 22 May 2010 19:31 Stunned silence? Hardly. It has always has been axiomatic that you never change an Outlook installation without creating a new Outlook profile. Thanks for confirming the obvious and for not posting that information in the first place. -- Russ Valentine "Deeranwith" <Deeranwith(a)discussions.microsoft.com> wrote in message news:3D3C7113-328A-4737-AC0B-93833C8AEF9F(a)microsoft.com... > Stunned silence! > > Further work has proved that a corrupted profile is the problem. In in > this > case only appears to cause a problem with the 'MOBILE SERVICE'. > > Solution: create a new profile and use that as the default. I found this > after installing Office 2010 beta and finding that it unloaded OL2007 and > replaced it. ( not helpful as I had asked the installation to keep all > Office > 2007 progs). When you uninstall Office 2010 and use OL2007 it reports > that > the profile has been modified and may be problematical, suggests creating > a > new profile. > > Hope this is helpful. > > "Deeranwith" wrote: > >> We seem to be gettig nowhere here as I think we are at cross purposes. >> Below is the fault log report >> >> Source >> Microsoft Office Outlook >> >> Summary >> Stopped working >> >> Date >> 28/04/2010 4:12 PM >> >> Status >> Report sent >> >> Description >> Faulting Application Path: C:\Program Files\Microsoft >> Office\Office12\OUTLOOK.EXE >> >> Problem signature >> Problem Event Name: APPCRASH >> Application Name: OUTLOOK.EXE >> Application Version: 12.0.6514.5000 >> Application Timestamp: 4a89dc70 >> Fault Module Name: MSVCR80.dll >> Fault Module Version: 8.0.50727.4927 >> Fault Module Timestamp: 4a2752ff >> Exception Code: c0000005 >> Exception Offset: 00015148 >> OS Version: 6.1.7600.2.0.0.256.1 >> Locale ID: 2057 >> Additional Information 1: 0a9e >> Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 >> Additional Information 3: 0a9e >> Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 >> >> Extra information about the problem >> Bucket ID: 1509781805 >> >> If you open OL and go to the options page at th ebottom of it is a button >> control for "mobile options" That is where we start the configuration of >> the >> service, this all works fine and test text messages can be sent >> sucessfully. >> >> Only when you call the address book in the text mode does the program >> collapse and this continues for all address books until the newly created >> mobile address book is deleted from the account. >> >> Hope this is clearer as to what the problem is. >> >> "Deeranwith" wrote: >> >> > OK >> > >> > So you do not have an answer to the problem. >> > >> > Who does? >> > >> > >> > "Brian Tillman [MVP-Outlook]" wrote: >> > >> > > "Deeranwith" <Deeranwith(a)discussions.microsoft.com> wrote in message >> > > news:62371536-F752-4B20-BB6D-18A4520A7DFD(a)microsoft.com... >> > > >> > > > So how has it created an account and is advertised as being a >> > > > feature of >> > > > OL2007 & 2010? >> > > >> > > Accounts are not mobility features. >> > > -- >> > > Brian Tillman [MVP-Outlook] >> > > >> > > . >> > >
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