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From: Rich Matheisen [MVP] on 10 Feb 2006 20:00
cc21hk(a)hotmail.com wrote:

>I found this post. Could this be my issue?

No. That's the "Always Up To Date" schedule (i.e. "notify me as new
messages arrive").

You proble is the inability of your device to contact the Exchange
server through whatever path it follows from the device, to the
carrier, to your external connection, to the back-end server.

Since you're able to sync when connected by a cable, the problem isn't
your password.

Have you looked at the IIS log file on the Front-End server (or the
Back-End if you have not FE server)? Do you see any connection
attempts? If you do, are they failing? If they're failing, what's the
reason?

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
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From: cc21hk on 17 Feb 2006 16:28

>
> Have you looked at the IIS log file on the Front-End server (or the
> Back-End if you have not FE server)? Do you see any connection
> attempts? If you do, are they failing? If they're failing, what's the
> reason?
>
Here are the logs. I know I am getting to the server. I have no FE
just a single FE/BE.

2006-02-17 21:18:57 10.10.243.182 OPTIONS /Microsoft-Server-ActiveSync
User=ccarson&DeviceId=615A44444944B49F50AA3EC316922396&DeviceType=PocketPC
443 - 70.197.191.185 MSFT-PPC/4.0 200 0 0
2006-02-17 21:18:57 10.10.243.182 POST /Microsoft-Server-ActiveSync
User=ccarson&DeviceId=615A44444944B49F50AA3EC316922396&DeviceType=PocketPC&Cmd=Sync
443 - 70.197.191.185 MSFT-PPC/4.0 404 0 2

From: cc21hk on 17 Feb 2006 16:32
Are there suppose to be files in the Exchange-Server-ActiveSync Virtual
Directory? If so I have none. I see that is points to oma/sync. And
there is nothing in there.

From: Rich Matheisen [MVP] on 17 Feb 2006 23:03
cc21hk(a)hotmail.com wrote:

>
>>
>> Have you looked at the IIS log file on the Front-End server (or the
>> Back-End if you have not FE server)? Do you see any connection
>> attempts? If you do, are they failing? If they're failing, what's the
>> reason?
>>
> Here are the logs. I know I am getting to the server. I have no FE
>just a single FE/BE.
>
>2006-02-17 21:18:57 10.10.243.182 OPTIONS /Microsoft-Server-ActiveSync
>User=ccarson&DeviceId=615A44444944B49F50AA3EC316922396&DeviceType=PocketPC
>443 - 70.197.191.185 MSFT-PPC/4.0 200 0 0
>2006-02-17 21:18:57 10.10.243.182 POST /Microsoft-Server-ActiveSync
>User=ccarson&DeviceId=615A44444944B49F50AA3EC316922396&DeviceType=PocketPC&Cmd=Sync
>443 - 70.197.191.185 MSFT-PPC/4.0 404 0 2

Are you positive that the user is permitted to initiate ActiveSync?
Check the "User initiated synchronization" item on the user's
"Exchange Features" tab.

If you search TechNet for "GetHierarchy" you should find this:
Chapter 9 - Protocol Virtual Servers in Exchange Server 2003

That should help a bit to understand the commands used in ActiveSync.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott(a)getronics.com
Or to these, either: mailto:h.pott(a)pinkroccade.com mailto:melvin.mcphucknuckle(a)getronics.com mailto:melvin.mcphucknuckle(a)pinkroccade.com
From: Rich Matheisen [MVP] on 17 Feb 2006 23:08
cc21hk(a)hotmail.com wrote:

>Are there suppose to be files in the Exchange-Server-ActiveSync Virtual
>Directory?

No.

>If so I have none. I see that is points to oma/sync. And
>there is nothing in there.

That's not right. OMA should have global.asax, oma.aspx, and
web.config, plus a bin subdirectory with countycode-specific
subdirectories beneath that.

The OMA virtual directory should be using "x:\program
files\exchsrvr\OMA\Browse" as the "local path".


--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott(a)getronics.com
Or to these, either: mailto:h.pott(a)pinkroccade.com mailto:melvin.mcphucknuckle(a)getronics.com mailto:melvin.mcphucknuckle(a)pinkroccade.com
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