OWA page not found only for 1 user??????
in [Microsoft Exchange]
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From: TD on 1 Jul 2010 04:24 Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, Outlook 2003. I am stumped with this one. I have one user, whom for some reason I cannot figure out, gets an error when she tries to get to email through OWA. She gets a page not found error. "HTTP Error 404 - File or directory not found. Internet Information Services (IIS)" She can get to her email through Outlook just fine. And she is the only one having this problem out of a user population of about 1000 folks. I have tried using http://hostname/exchange, but get the same error. I have looked at her user properties, and everything looks just the same as mine or any other user. I have tried getting to her email thru OWA using both IE 7 & IE 8. If this helps, I can get to her email thru OWA if I initially log onto OWA with my credentials, and then edit the URL listed in IE with her account information. My next option will be to delete and re-create the account if I cannot find anything that works, altho this is my last option. Thanks in advance for your help.
From: "Lee Derbyshire [MVP]" email a on 1 Jul 2010 10:34 "TD" <TD(a)discussions.microsoft.com> wrote in message news:4576409A-B924-49B1-8C3B-17ACBE1DEEEA(a)microsoft.com... > Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, > Outlook > 2003. > I am stumped with this one. I have one user, whom for some reason I cannot > figure out, gets an error when she tries to get to email through OWA. She > gets a page not found error. "HTTP Error 404 - File or directory not > found. > Internet Information Services (IIS)" She can get to her email through > Outlook just fine. And she is the only one having this problem out of a > user > population of about 1000 folks. I have tried using > http://hostname/exchange, > but get the same error. I have looked at her user properties, and > everything > looks just the same as mine or any other user. I have tried getting to her > email thru OWA using both IE 7 & IE 8. > If this helps, I can get to her email thru OWA if I initially log onto OWA > with my credentials, and then edit the URL listed in IE with her account > information. > My next option will be to delete and re-create the account if I cannot > find > anything that works, altho this is my last option. > Thanks in advance for your help. Can you post for us the IIS log entries generated by the unsuccessful logon attempt (i.e. showing the 404), and the ones generated when you manually edit the URL. Lee. -- ______________________________________ Outlook Web Access For PDA , OWA For WAP www.leederbyshire.com lee a.t leederbyshire d.o.t c.o.m ______________________________________
From: TD on 1 Jul 2010 11:59 In a situation with both BE & FE servers, do you want me to get the IIS logs from either the BE or FE server? "Lee Derbyshire [MVP]" wrote: > "TD" <TD(a)discussions.microsoft.com> wrote in message > news:4576409A-B924-49B1-8C3B-17ACBE1DEEEA(a)microsoft.com... > > Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, > > Outlook > > 2003. > > I am stumped with this one. I have one user, whom for some reason I cannot > > figure out, gets an error when she tries to get to email through OWA. She > > gets a page not found error. "HTTP Error 404 - File or directory not > > found. > > Internet Information Services (IIS)" She can get to her email through > > Outlook just fine. And she is the only one having this problem out of a > > user > > population of about 1000 folks. I have tried using > > http://hostname/exchange, > > but get the same error. I have looked at her user properties, and > > everything > > looks just the same as mine or any other user. I have tried getting to her > > email thru OWA using both IE 7 & IE 8. > > If this helps, I can get to her email thru OWA if I initially log onto OWA > > with my credentials, and then edit the URL listed in IE with her account > > information. > > My next option will be to delete and re-create the account if I cannot > > find > > anything that works, altho this is my last option. > > Thanks in advance for your help. > > Can you post for us the IIS log entries generated by the unsuccessful logon > attempt (i.e. showing the 404), and the ones generated when you manually > edit the URL. > > Lee. > > -- > ______________________________________ > > Outlook Web Access For PDA , OWA For WAP > www.leederbyshire.com > lee a.t leederbyshire d.o.t c.o.m > ______________________________________ > > > . >
From: TD on 1 Jul 2010 12:16 He is the log for the affected user. I removed records for other users. The affected user is sdixon. I hope this hepls. #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2010-07-01 15:41:51 #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange - 80 CAREDOMAIN\sdixon 192.168.200.20 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 302 0 0 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/ - 80 CAREDOMAIN\sdixon 192.168.200.20 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 200 0 0 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.200.20 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 404 0 0 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ Cmd=contents 80 CAREDOMAIN\sdixon 192.168.200.20 Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 404 0 0 /exchange/YASCHIK(a)care.org/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/Android/droid315964853545/7b74de1d8d19d1 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange - 80 CAREDOMAIN\sdixon 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 302 0 0 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 - 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 401 2 2148074254 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 CAREDOMAIN\sdixon 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 200 0 0 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ Cmd=navbar 80 - 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 401 2 2148074254 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ Cmd=contents 80 - 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 401 2 2148074254 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 404 0 0 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ Cmd=contents 80 CAREDOMAIN\sdixon 192.168.0.48 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) 404 0 0 "Lee Derbyshire [MVP]" wrote: > "TD" <TD(a)discussions.microsoft.com> wrote in message > news:4576409A-B924-49B1-8C3B-17ACBE1DEEEA(a)microsoft.com... > > Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, > > Outlook > > 2003. > > I am stumped with this one. I have one user, whom for some reason I cannot > > figure out, gets an error when she tries to get to email through OWA. She > > gets a page not found error. "HTTP Error 404 - File or directory not > > found. > > Internet Information Services (IIS)" She can get to her email through > > Outlook just fine. And she is the only one having this problem out of a > > user > > population of about 1000 folks. I have tried using > > http://hostname/exchange, > > but get the same error. I have looked at her user properties, and > > everything > > looks just the same as mine or any other user. I have tried getting to her > > email thru OWA using both IE 7 & IE 8. > > If this helps, I can get to her email thru OWA if I initially log onto OWA > > with my credentials, and then edit the URL listed in IE with her account > > information. > > My next option will be to delete and re-create the account if I cannot > > find > > anything that works, altho this is my last option. > > Thanks in advance for your help. > > Can you post for us the IIS log entries generated by the unsuccessful logon > attempt (i.e. showing the 404), and the ones generated when you manually > edit the URL. > > Lee. > > -- > ______________________________________ > > Outlook Web Access For PDA , OWA For WAP > www.leederbyshire.com > lee a.t leederbyshire d.o.t c.o.m > ______________________________________ > > > . >
From: "Lee Derbyshire [MVP]" email a on 2 Jul 2010 08:14 Okay, thanks. You can see that it gets a 404 when it tries to access /exchange/convio+sdixon . Can you tell us what is the URL that you use when you edit it manually, i.e. the one that works. "TD" <TD(a)discussions.microsoft.com> wrote in message news:55281419-420B-44E7-86D0-E5D00219A7FA(a)microsoft.com... > He is the log for the affected user. I removed records for other users. > The > affected user is sdixon. I hope this hepls. > > #Software: Microsoft Internet Information Services 6.0 > #Version: 1.0 > #Date: 2010-07-01 15:41:51 > #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query > s-port > cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status > > > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange - 80 > CAREDOMAIN\sdixon > 192.168.200.20 > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 302 0 0 > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/ - 80 > CAREDOMAIN\sdixon 192.168.200.20 > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 200 0 0 > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ > Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.200.20 > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 404 0 0 > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ > Cmd=contents 80 CAREDOMAIN\sdixon 192.168.200.20 > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 404 0 0 > /exchange/YASCHIK(a)care.org/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/Android/droid315964853545/7b74de1d8d19d1 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange - 80 > CAREDOMAIN\sdixon > 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 302 0 0 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 - 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 401 2 2148074254 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 > CAREDOMAIN\sdixon 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 200 0 0 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ > Cmd=navbar 80 - 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 401 2 2148074254 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ > Cmd=contents 80 - 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 401 2 2148074254 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ > Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 404 0 0 > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ > Cmd=contents 80 CAREDOMAIN\sdixon 192.168.0.48 > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > 404 0 0 > > > > "Lee Derbyshire [MVP]" wrote: > >> "TD" <TD(a)discussions.microsoft.com> wrote in message >> news:4576409A-B924-49B1-8C3B-17ACBE1DEEEA(a)microsoft.com... >> > Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, >> > Outlook >> > 2003. >> > I am stumped with this one. I have one user, whom for some reason I >> > cannot >> > figure out, gets an error when she tries to get to email through OWA. >> > She >> > gets a page not found error. "HTTP Error 404 - File or directory not >> > found. >> > Internet Information Services (IIS)" She can get to her email through >> > Outlook just fine. And she is the only one having this problem out of a >> > user >> > population of about 1000 folks. I have tried using >> > http://hostname/exchange, >> > but get the same error. I have looked at her user properties, and >> > everything >> > looks just the same as mine or any other user. I have tried getting to >> > her >> > email thru OWA using both IE 7 & IE 8. >> > If this helps, I can get to her email thru OWA if I initially log onto >> > OWA >> > with my credentials, and then edit the URL listed in IE with her >> > account >> > information. >> > My next option will be to delete and re-create the account if I cannot >> > find >> > anything that works, altho this is my last option. >> > Thanks in advance for your help. >> >> Can you post for us the IIS log entries generated by the unsuccessful >> logon >> attempt (i.e. showing the 404), and the ones generated when you manually >> edit the URL. >> >> Lee. >> >> -- >> ______________________________________ >> >> Outlook Web Access For PDA , OWA For WAP >> www.leederbyshire.com >> lee a.t leederbyshire d.o.t c.o.m >> ______________________________________ >> >> >> . >>
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