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From: Jorge-B on 2 Jul 2008 15:36
Opening Word document presents Error Message that command can't be completed
because "A Dialog Box is Open."

The box says, "Word cannot start the converter SSPDFCG."

The Show Help>> button offers advice that is not useful in any way. (Message
appears below.) Repair and reinstallation do not help. There is no trace of
anything named "SSPDFCG."

Ideas???

SHOW HELP>>

"This message can appear if:
The converter was not properly registered.
The converter was inadvertently deleted without removing the registry
information.
The converter support files are corrupt.
The converter installation was removed and the uninstall tool did not finish
clearing the registry settings.
The hard disk is damaged where the converter files were stored.
Usually, reinstalling the converter will overcome this problem. If the
converter reports that it is already installed, first uninstall it so that
the setup program can remove the files and registry settings.
If removing and reinstalling the converter is not successful, there may be a
problem with a resource on the computer (for example, an executable file that
is needed to properly register the converters on the computer has failed or
stopped running). In this case, it is best to turn off the computer and start
over."

From: garfield-n-odie [MVP] on 2 Jul 2008 19:58
SSPDFCG.CNV is part of Nuance ScanSoft PDF Converter. Is that program
currently installed on your computer? If you uninstalled it, then look
for an add-in from that program in the Word or Office startup folder,
and if you find one, delete the add-in.

Jorge-B wrote:

> Opening Word document presents Error Message that command can't be completed
> because "A Dialog Box is Open."
>
> The box says, "Word cannot start the converter SSPDFCG."
>
> The Show Help>> button offers advice that is not useful in any way. (Message
> appears below.) Repair and reinstallation do not help. There is no trace of
> anything named "SSPDFCG."
>
> Ideas???
>
> SHOW HELP>>
>
> "This message can appear if:
> The converter was not properly registered.
> The converter was inadvertently deleted without removing the registry
> information.
> The converter support files are corrupt.
> The converter installation was removed and the uninstall tool did not finish
> clearing the registry settings.
> The hard disk is damaged where the converter files were stored.
> Usually, reinstalling the converter will overcome this problem. If the
> converter reports that it is already installed, first uninstall it so that
> the setup program can remove the files and registry settings.
> If removing and reinstalling the converter is not successful, there may be a
> problem with a resource on the computer (for example, an executable file that
> is needed to properly register the converters on the computer has failed or
> stopped running). In this case, it is best to turn off the computer and start
> over."
>

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