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From: David Dixon on 20 Jan 2010 16:07
I've got a user running Outlook 2003 and recently all incoming HTML email
(internal and external) is automatically converted to plain text. This is
not a desired function. The header in the opened email has a message that
"this email was converted to plaint text". I've looked everywhere but can't
find any place where this would be intentionally configured in the user's
Outlook client. Any ideas how to stop this?

David Dixon


From: Diane Poremsky [MVP] on 20 Jan 2010 16:58
they probably enabled read all mail as plain text - tools, options, email
options button, Read all standard mail in plain text.

--
Diane Poremsky [MVP - Outlook]
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"David Dixon" <david.dixon(a)allscripts.com> wrote in message
news:OSzRYShmKHA.5020(a)TK2MSFTNGP02.phx.gbl...
> I've got a user running Outlook 2003 and recently all incoming HTML
> email (internal and external) is automatically converted to plain text.
> This is not a desired function. The header in the opened email has a
> message that "this email was converted to plaint text". I've looked
> everywhere but can't find any place where this would be intentionally
> configured in the user's Outlook client. Any ideas how to stop this?
>
> David Dixon
>
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