Outlook 2003 crashes when I try to customize
in [Outlook]
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From: SueG on 12 May 2007 14:59 Nothing in COM-Addins, have renamed extend.dat and recreated mail profile. Still same problem. "Roady [MVP]" wrote: > Could you check in COM-Addins as well? > If it is not there either locate extend.dat and rename it to .old when > Outlook is closed. > If that fails to recreate your mail profile. For more info on this see; > http://www.howto-outlook.com/faq/newprofile.htm > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "SueG" <SueG(a)discussions.microsoft.com> wrote in message > news:2086617E-EFE8-4EDD-A28B-CAED3D1D8555(a)microsoft.com... > > Yes we did originally have Office 2000 and then upgraded to Office 2003. > > I've looked at the Add-In Manager and the only thing there is "Exchange > > Extensions property pages"? > > > > "Roady [MVP]" wrote: > > > >> Aha, we're getting closer to the issue. Sounds like this machine used to > >> have Outlook 2000 or previous installed? Go to Tools-> Options-> tab > >> Other-> > >> button Advanced Options-> button Add-In Manager and see if there is still > >> a > >> reference to it. If so remove or deslect it. The name of the reference > >> could > >> be Net Folders. > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> news:DD875DEA-D01F-4DD2-B8DE-541A154B5330(a)microsoft.com... > >> > In Safe mode I get the error message "The extension configuration file > >> > ... > >> > fldpub.ecf could not be installed" and I am not given the option to > >> > Customize. I have tried Safe mode when logged in as me and as Guest. > >> > > >> > "Roady [MVP]" wrote: > >> > > >> >> Does it work in Outlook Safe Mode? > >> >> Start-> Run; outlook.exe /safe > >> >> > >> >> Does it work when you logon as a different user on the same machine? > >> >> > >> >> -- > >> >> Robert Sparnaaij [MVP-Outlook] > >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> http://www.howto-outlook.com/ > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> > >> >> ----- > >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... > >> >> > Thanks for that. I've found the file and renamed it but still having > >> >> > the > >> >> > same > >> >> > problem. I have also tried using the Repait option from the > >> >> > installation > >> >> > CD. > >> >> > Do you have any other suggestions please? > >> >> > > >> >> > "Roady [MVP]" wrote: > >> >> > > >> >> >> Make sure you include hidden files and folders in your search. > >> >> >> Default > >> >> >> location is; > >> >> >> C:\Documents and Settings\%username%\Local Settings\Application > >> >> >> Data\Microsoft\Outlook\ > >> >> >> > >> >> >> -- > >> >> >> Robert Sparnaaij [MVP-Outlook] > >> >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> >> http://www.howto-outlook.com/ > >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> >> > >> >> >> ----- > >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... > >> >> >> > Event Viewer says: > >> >> >> > Faulting application outlook.exe, version 11.0.8118.0, stamp > >> >> >> > 456628bf, > >> >> >> > faulting module outllib.dll, version 11.0.8118.0, stamp 4566283d, > >> >> >> > debug? > >> >> >> > 0, > >> >> >> > fault address 0x00016fdc. > >> >> >> > > >> >> >> > I've searched for the file outcmd.dat in Explorer but nothing is > >> >> >> > found. > >> >> >> > > >> >> >> > "Roady [MVP]" wrote: > >> >> >> > > >> >> >> >> What is being logged to the Event Viewer? > >> >> >> >> You might want to try resetting your outcmd.dat file by renaming > >> >> >> >> it > >> >> >> >> to > >> >> >> >> .old > >> >> >> >> when Outlook is closed. > >> >> >> >> > >> >> >> >> -- > >> >> >> >> Robert Sparnaaij [MVP-Outlook] > >> >> >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> >> >> http://www.howto-outlook.com/ > >> >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> >> >> > >> >> >> >> ----- > >> >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > >> >> >> >> > When I choose Tools, Customize in Outlook 2003 I receive a > >> >> >> >> > message > >> >> >> >> > that > >> >> >> >> > says > >> >> >> >> > that Outlook has encountered a problem and needs to close. Can > >> >> >> >> > anybody > >> >> >> >> > help > >> >> >> >> > please? > >> >> >> >> > >> >> >> > >> >> >> > >> >> > >> >> > >> >
From: Roady [MVP] on 14 May 2007 05:06 Do a search on your hard drive for the file fldpub.ecf and rename that to ..old. Most likely it is in C:\Program Files\Microsoft Office\Office 10\AddIns -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more ----- "SueG" <SueG(a)discussions.microsoft.com> wrote in message news:4FB22BFB-FFD3-4CAD-989A-137C34CA0952(a)microsoft.com... > Nothing in COM-Addins, have renamed extend.dat and recreated mail profile. > Still same problem. > > "Roady [MVP]" wrote: > >> Could you check in COM-Addins as well? >> If it is not there either locate extend.dat and rename it to .old when >> Outlook is closed. >> If that fails to recreate your mail profile. For more info on this see; >> http://www.howto-outlook.com/faq/newprofile.htm >> >> -- >> Robert Sparnaaij [MVP-Outlook] >> Coauthor, Configuring Microsoft Outlook 2003 >> http://www.howto-outlook.com/ >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> ----- >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> news:2086617E-EFE8-4EDD-A28B-CAED3D1D8555(a)microsoft.com... >> > Yes we did originally have Office 2000 and then upgraded to Office >> > 2003. >> > I've looked at the Add-In Manager and the only thing there is "Exchange >> > Extensions property pages"? >> > >> > "Roady [MVP]" wrote: >> > >> >> Aha, we're getting closer to the issue. Sounds like this machine used >> >> to >> >> have Outlook 2000 or previous installed? Go to Tools-> Options-> tab >> >> Other-> >> >> button Advanced Options-> button Add-In Manager and see if there is >> >> still >> >> a >> >> reference to it. If so remove or deslect it. The name of the reference >> >> could >> >> be Net Folders. >> >> >> >> -- >> >> Robert Sparnaaij [MVP-Outlook] >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> http://www.howto-outlook.com/ >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> ----- >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> news:DD875DEA-D01F-4DD2-B8DE-541A154B5330(a)microsoft.com... >> >> > In Safe mode I get the error message "The extension configuration >> >> > file >> >> > ... >> >> > fldpub.ecf could not be installed" and I am not given the option to >> >> > Customize. I have tried Safe mode when logged in as me and as Guest. >> >> > >> >> > "Roady [MVP]" wrote: >> >> > >> >> >> Does it work in Outlook Safe Mode? >> >> >> Start-> Run; outlook.exe /safe >> >> >> >> >> >> Does it work when you logon as a different user on the same >> >> >> machine? >> >> >> >> >> >> -- >> >> >> Robert Sparnaaij [MVP-Outlook] >> >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> >> http://www.howto-outlook.com/ >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> >> >> ----- >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> >> news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... >> >> >> > Thanks for that. I've found the file and renamed it but still >> >> >> > having >> >> >> > the >> >> >> > same >> >> >> > problem. I have also tried using the Repait option from the >> >> >> > installation >> >> >> > CD. >> >> >> > Do you have any other suggestions please? >> >> >> > >> >> >> > "Roady [MVP]" wrote: >> >> >> > >> >> >> >> Make sure you include hidden files and folders in your search. >> >> >> >> Default >> >> >> >> location is; >> >> >> >> C:\Documents and Settings\%username%\Local Settings\Application >> >> >> >> Data\Microsoft\Outlook\ >> >> >> >> >> >> >> >> -- >> >> >> >> Robert Sparnaaij [MVP-Outlook] >> >> >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> >> >> http://www.howto-outlook.com/ >> >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> >> >> >> >> ----- >> >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> >> >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... >> >> >> >> > Event Viewer says: >> >> >> >> > Faulting application outlook.exe, version 11.0.8118.0, stamp >> >> >> >> > 456628bf, >> >> >> >> > faulting module outllib.dll, version 11.0.8118.0, stamp >> >> >> >> > 4566283d, >> >> >> >> > debug? >> >> >> >> > 0, >> >> >> >> > fault address 0x00016fdc. >> >> >> >> > >> >> >> >> > I've searched for the file outcmd.dat in Explorer but nothing >> >> >> >> > is >> >> >> >> > found. >> >> >> >> > >> >> >> >> > "Roady [MVP]" wrote: >> >> >> >> > >> >> >> >> >> What is being logged to the Event Viewer? >> >> >> >> >> You might want to try resetting your outcmd.dat file by >> >> >> >> >> renaming >> >> >> >> >> it >> >> >> >> >> to >> >> >> >> >> .old >> >> >> >> >> when Outlook is closed. >> >> >> >> >> >> >> >> >> >> -- >> >> >> >> >> Robert Sparnaaij [MVP-Outlook] >> >> >> >> >> Coauthor, Configuring Microsoft Outlook 2003 >> >> >> >> >> http://www.howto-outlook.com/ >> >> >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more >> >> >> >> >> >> >> >> >> >> ----- >> >> >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message >> >> >> >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... >> >> >> >> >> > When I choose Tools, Customize in Outlook 2003 I receive a >> >> >> >> >> > message >> >> >> >> >> > that >> >> >> >> >> > says >> >> >> >> >> > that Outlook has encountered a problem and needs to close. >> >> >> >> >> > Can >> >> >> >> >> > anybody >> >> >> >> >> > help >> >> >> >> >> > please? >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
From: SueG on 17 May 2007 09:10 That seems to have fixed it. Thanks Roady. "Roady [MVP]" wrote: > Do a search on your hard drive for the file fldpub.ecf and rename that to > .old. > Most likely it is in C:\Program Files\Microsoft Office\Office 10\AddIns > > -- > Robert Sparnaaij [MVP-Outlook] > Coauthor, Configuring Microsoft Outlook 2003 > http://www.howto-outlook.com/ > Outlook FAQ, HowTo, Downloads, Add-Ins and more > > ----- > "SueG" <SueG(a)discussions.microsoft.com> wrote in message > news:4FB22BFB-FFD3-4CAD-989A-137C34CA0952(a)microsoft.com... > > Nothing in COM-Addins, have renamed extend.dat and recreated mail profile. > > Still same problem. > > > > "Roady [MVP]" wrote: > > > >> Could you check in COM-Addins as well? > >> If it is not there either locate extend.dat and rename it to .old when > >> Outlook is closed. > >> If that fails to recreate your mail profile. For more info on this see; > >> http://www.howto-outlook.com/faq/newprofile.htm > >> > >> -- > >> Robert Sparnaaij [MVP-Outlook] > >> Coauthor, Configuring Microsoft Outlook 2003 > >> http://www.howto-outlook.com/ > >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> > >> ----- > >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> news:2086617E-EFE8-4EDD-A28B-CAED3D1D8555(a)microsoft.com... > >> > Yes we did originally have Office 2000 and then upgraded to Office > >> > 2003. > >> > I've looked at the Add-In Manager and the only thing there is "Exchange > >> > Extensions property pages"? > >> > > >> > "Roady [MVP]" wrote: > >> > > >> >> Aha, we're getting closer to the issue. Sounds like this machine used > >> >> to > >> >> have Outlook 2000 or previous installed? Go to Tools-> Options-> tab > >> >> Other-> > >> >> button Advanced Options-> button Add-In Manager and see if there is > >> >> still > >> >> a > >> >> reference to it. If so remove or deslect it. The name of the reference > >> >> could > >> >> be Net Folders. > >> >> > >> >> -- > >> >> Robert Sparnaaij [MVP-Outlook] > >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> http://www.howto-outlook.com/ > >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> > >> >> ----- > >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> news:DD875DEA-D01F-4DD2-B8DE-541A154B5330(a)microsoft.com... > >> >> > In Safe mode I get the error message "The extension configuration > >> >> > file > >> >> > ... > >> >> > fldpub.ecf could not be installed" and I am not given the option to > >> >> > Customize. I have tried Safe mode when logged in as me and as Guest. > >> >> > > >> >> > "Roady [MVP]" wrote: > >> >> > > >> >> >> Does it work in Outlook Safe Mode? > >> >> >> Start-> Run; outlook.exe /safe > >> >> >> > >> >> >> Does it work when you logon as a different user on the same > >> >> >> machine? > >> >> >> > >> >> >> -- > >> >> >> Robert Sparnaaij [MVP-Outlook] > >> >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> >> http://www.howto-outlook.com/ > >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> >> > >> >> >> ----- > >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> >> news:477F41CC-090D-434D-B465-978CD1739D98(a)microsoft.com... > >> >> >> > Thanks for that. I've found the file and renamed it but still > >> >> >> > having > >> >> >> > the > >> >> >> > same > >> >> >> > problem. I have also tried using the Repait option from the > >> >> >> > installation > >> >> >> > CD. > >> >> >> > Do you have any other suggestions please? > >> >> >> > > >> >> >> > "Roady [MVP]" wrote: > >> >> >> > > >> >> >> >> Make sure you include hidden files and folders in your search. > >> >> >> >> Default > >> >> >> >> location is; > >> >> >> >> C:\Documents and Settings\%username%\Local Settings\Application > >> >> >> >> Data\Microsoft\Outlook\ > >> >> >> >> > >> >> >> >> -- > >> >> >> >> Robert Sparnaaij [MVP-Outlook] > >> >> >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> >> >> http://www.howto-outlook.com/ > >> >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> >> >> > >> >> >> >> ----- > >> >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> >> >> news:FF45606E-7F5F-411F-838F-FCBC2739ECE1(a)microsoft.com... > >> >> >> >> > Event Viewer says: > >> >> >> >> > Faulting application outlook.exe, version 11.0.8118.0, stamp > >> >> >> >> > 456628bf, > >> >> >> >> > faulting module outllib.dll, version 11.0.8118.0, stamp > >> >> >> >> > 4566283d, > >> >> >> >> > debug? > >> >> >> >> > 0, > >> >> >> >> > fault address 0x00016fdc. > >> >> >> >> > > >> >> >> >> > I've searched for the file outcmd.dat in Explorer but nothing > >> >> >> >> > is > >> >> >> >> > found. > >> >> >> >> > > >> >> >> >> > "Roady [MVP]" wrote: > >> >> >> >> > > >> >> >> >> >> What is being logged to the Event Viewer? > >> >> >> >> >> You might want to try resetting your outcmd.dat file by > >> >> >> >> >> renaming > >> >> >> >> >> it > >> >> >> >> >> to > >> >> >> >> >> .old > >> >> >> >> >> when Outlook is closed. > >> >> >> >> >> > >> >> >> >> >> -- > >> >> >> >> >> Robert Sparnaaij [MVP-Outlook] > >> >> >> >> >> Coauthor, Configuring Microsoft Outlook 2003 > >> >> >> >> >> http://www.howto-outlook.com/ > >> >> >> >> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more > >> >> >> >> >> > >> >> >> >> >> ----- > >> >> >> >> >> "SueG" <SueG(a)discussions.microsoft.com> wrote in message > >> >> >> >> >> news:16EA3FFC-1C62-4E4A-8A76-D7630F0D82CD(a)microsoft.com... > >> >> >> >> >> > When I choose Tools, Customize in Outlook 2003 I receive a > >> >> >> >> >> > message > >> >> >> >> >> > that > >> >> >> >> >> > says > >> >> >> >> >> > that Outlook has encountered a problem and needs to close. > >> >> >> >> >> > Can > >> >> >> >> >> > anybody > >> >> >> >> >> > help > >> >> >> >> >> > please? > >> >> >> >> >> > >> >> >> >> > >> >> >> >> > >> >> >> > >> >> >> > >> >> > >> >
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