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From: Dan on 19 Oct 2009 16:42
I'm having this problem as well with a third party application that sends
email. I have the Redemption DLL registered but the question still comes up.
I'm using Trend Micro on Server 2008 with Outlook 2007 and I have the
"Antivirus status: Unavailable. This version of Windows does not support
antivirus detection." message also.

Has anyone found a solution to this?

"Dave Holmes" wrote:

> Hi Kathleen,
>
> You are very right. The message that I'm seeing is because snag it is
> attempting to access outlook. What I would like to know is how to make the
> message stop appearing.
>
> When I searched on the snag it problem, the solution was to enable trusted
> access in outlook. That is supposed to solve the problem.
> http://office.microsoft.com/en-us/outlook/HA012299431033.aspx?pid=CH100622191033
>
> However, in order to enable the trusted access, outlook must first recognize
> that there is an antivirus program installed. This seems to be a pre-req to
> prevent the problem from appearing.
>
> There is information in the outlook documentation here:
> http://office.microsoft.com/en-us/outlook/HA012299431033.aspx
>
> I could just disable all warnings of this kind, but it seems that the more
> correct method is to have outlook recognize my antivirus program. That should
> allow the snagit add-in to correctly work with outlook.
>
>
> - Dave
>
> "K. Orland" wrote:
>
> > Outlook does not require antivirus to scan incoming and outgoing mails since
> > your real time scanner will catch whatever it's updated for. The error you're
> > seeing is because Snag It is accessing Outlook.
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "Dave Holmes" wrote:
> >
> > > When trying to use Snag-it to send an image to outlook, I keep encountering
> > > an error that reads:
> > >
> > > "A program is trying to access e-mail address information stored in outlook.
> > > If this is unexpected, click Deny and verify your antivirus software is up to
> > > date."
> > >
> > > From reading the outlook help, it appears that this is related to the trust
> > > settings in Outlook. In order for the trust settings to work correctly,
> > > Outlook needs to feel confident that there is antivirus software installed on
> > > my machine. However, when I go to Tools > Trust Center, and select
> > > Programmatic Access, I see the following message:
> > >
> > > "Antivirus status: Unavailable. This version of Windows does not support
> > > antivirus detection."
> > >
> > > What can I do to convince outlook that I do, in fact, have antivirus
> > > software on this machine?
> > >
> > > I'm using Outlook 2007 on Windows 2003 server SP2. I have a symantec
> > > antivirus product installed an updated.
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