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From: jilltre on 7 Dec 2009 15:33
This fixed the issue.. I was staring right at the reading pane button, but
didn't see it.. doh!

Thanks!

jill

"Diane Poremsky [MVP]" wrote:

> go to tools, options, other tab, read pane. Is she using the option to mark
> read on change or after xx seconds?
>
> --
> Diane Poremsky [MVP - Outlook]
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> "jilltre" <jilltre(a)discussions.microsoft.com> wrote in message
> news:03E6046C-B5F4-4058-A82F-56527AF97FDB(a)microsoft.com...
> > I have an Outlook user where the icon in the inbox message section gets an
> > incoming new email, the text is bold, and the icon envelope is closed. She
> > is
> > using the reading pane, and clicks in the message in the reading pane,
> > then
> > clicks away to the next message, the envelope icon does not change from
> > closed (unread) to open (read).. the text does not go from bold to unbold.
> >
> > It is really weird .. and started after last month's updates... any
> > suggestions on what could be causing this?
> >
> > thanks.
> >
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