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From: Suzanne on 21 May 2010 11:45
Anyone else having issues with the new "Quick Steps" feature? I can't seem
to get it to save e-mail addresses that I enter in the "To" line. When I
click "Save" or "Finish" - nothing happens - I am forced to "Cancel" or "X"
out. I think this tool could be very helpful - if I can get it to work. Any
suggestions?
From: Brian Tillman [MVP-Outlook] on 28 May 2010 10:40
"Suzanne" <Suzanne(a)discussions.microsoft.com> wrote in message
news:50AF0BEC-3DC5-491C-B462-46DEFAF2E595(a)microsoft.com...

> Ok I do have more information from further testing. It appears that some
> e-mail addresses are working. The addresses that are not working are those
> that when I click the "check address" button the address changes to the name
> e.g. I type "mmouse(a)disney.com" and "Mickey Mouse" comes up when I click the
> "Check Address" button - I thought that it was just recognizing the address
> as belonging to the person. The addresses that I'm able to save stay as the
> e-mail address. Any ideas?

If you type an address and when you click Check Names, it turns into a name,
that means you have that address defined for a contact in your Contacts folder
and the Check Names operation finds that match and changes the display of the
address to the "Display As" field you have in the contact record. After
"Mickey Mouse" appears, double-click it. A Contact record should open. Does
it?
--
Brian Tillman [MVP-Outlook]

From: Suzanne on 31 May 2010 09:50
A Dialog does open - that appears to be the contact information - this same
thing opens when the name doesn't change as well. The only difference is
there are two extra tabs "Organization" and "Member of" with the name (as
opposed to the unchanged e-mail address). There is a little link button that
says "Open Contact" - I thought this might show me the address book it was
pulling from, but when I click on that I get a message "A dialog is open.
Close it and try again." I heard that there was a bug that has to do with
the Windows Address Book - the solution being to delete the address from that
book and then Outlook will accept it, but I checked and I don't have any
addresses in mine.

"Brian Tillman [MVP-Outlook]" wrote:

> "Suzanne" <Suzanne(a)discussions.microsoft.com> wrote in message
> news:50AF0BEC-3DC5-491C-B462-46DEFAF2E595(a)microsoft.com...
>
> > Ok I do have more information from further testing. It appears that some
> > e-mail addresses are working. The addresses that are not working are those
> > that when I click the "check address" button the address changes to the name
> > e.g. I type "mmouse(a)disney.com" and "Mickey Mouse" comes up when I click the
> > "Check Address" button - I thought that it was just recognizing the address
> > as belonging to the person. The addresses that I'm able to save stay as the
> > e-mail address. Any ideas?
>
> If you type an address and when you click Check Names, it turns into a name,
> that means you have that address defined for a contact in your Contacts folder
> and the Check Names operation finds that match and changes the display of the
> address to the "Display As" field you have in the contact record. After
> "Mickey Mouse" appears, double-click it. A Contact record should open. Does
> it?
> --
> Brian Tillman [MVP-Outlook]
>
> .
>
From: Brian Tillman [MVP-Outlook] on 1 Jun 2010 08:18
"Suzanne" <Suzanne(a)discussions.microsoft.com> wrote in message
news:B18D7E4D-1D26-4519-A015-7269AB6CB291(a)microsoft.com...

>A Dialog does open - that appears to be the contact information - this same
> thing opens when the name doesn't change as well. The only difference is
> there are two extra tabs "Organization" and "Member of" with the name (as
> opposed to the unchanged e-mail address). There is a little link button
> that
> says "Open Contact" - I thought this might show me the address book it was
> pulling from, but when I click on that I get a message "A dialog is open.
> Close it and try again." I heard that there was a bug that has to do with
> the Windows Address Book - the solution being to delete the address from
> that
> book and then Outlook will accept it, but I checked and I don't have any
> addresses in mine.

There is a bug in Quick Steps that causes it to reference the Windows Address
Book instead of Outlook's Contacts when the account is not Exchange. You must
manually enter addresses when creating a Quick Step.
--
Brian Tillman [MVP-Outlook]

From: Suzanne on 1 Jun 2010 10:44
That's what I've been trying to do all along - manually enter the e-mail
address - doesn't work, it seems to think that it's in the WAB - it's not, my
WAB is completely empty. Some addresses that I manually enter work - others
do not - just can't figure out why. I'm sure that it's associated with the
"bug" - but seems to be a bit different as I can't find a workaround.

"Brian Tillman [MVP-Outlook]" wrote:

> "Suzanne" <Suzanne(a)discussions.microsoft.com> wrote in message
> news:B18D7E4D-1D26-4519-A015-7269AB6CB291(a)microsoft.com...
>
> >A Dialog does open - that appears to be the contact information - this same
> > thing opens when the name doesn't change as well. The only difference is
> > there are two extra tabs "Organization" and "Member of" with the name (as
> > opposed to the unchanged e-mail address). There is a little link button
> > that
> > says "Open Contact" - I thought this might show me the address book it was
> > pulling from, but when I click on that I get a message "A dialog is open.
> > Close it and try again." I heard that there was a bug that has to do with
> > the Windows Address Book - the solution being to delete the address from
> > that
> > book and then Outlook will accept it, but I checked and I don't have any
> > addresses in mine.
>
> There is a bug in Quick Steps that causes it to reference the Windows Address
> Book instead of Outlook's Contacts when the account is not Exchange. You must
> manually enter addresses when creating a Quick Step.
> --
> Brian Tillman [MVP-Outlook]
>
> .
>
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