Outlook Express sends 2 or 4 or 6 copies of the same e-mail
in [Outlook Express]
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From: RedT in Glendale, AZ on 23 Apr 2010 14:31 My neighbor asked me to solve a problem with his computer - seems like Outlook Express (Ver 6.0) flashes an error message when he sends an e-mail. (Typical Microsoft error message in that it doesn't say what the error is) Then, the application sends 2 or 4 or 6 copies of the same e-mail. Any ideas? He also uses a laptop, and Outlook Express works as designed when sending e-mail from the laptop (through the desk-top router). I did remove (unsuccessfully) the Outlook components, rebooted and saw that Outlook was still there doing its' nasty thing of sending 6-8 e-mails. He is using McAfee, has the latest updates, and the entire computer has been scanned without any reported viruses. My solution is to reformat the hard drive (the PC operates sooooooo slow) and reinstall applications, but my neighbor is reluctant to do that. Using the web mail application from Cox.Net works well for him, but he would prefer Outlook Express because he is most familiar with it. Would appreciate any assistance. RedT in Glendale, AZ
From: Bruce Hagen on 23 Apr 2010 14:40 Move most of your messages out of the Inbox and then create new Outbox and Sent Items folders after you move any messages you wish to save to a local folder you create. Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run. In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options Icon | View, or in Windows Explorer | Tools | Folder Options | View. With OE closed, find the DBX files for the Outbox & Sent Items and delete them. New ones will be created automatically when you open OE. After you are done, follow up by compacting your folders manually while working *offline* and do it often. Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed. General precautions for Outlook Express: Do not archive mail in the Inbox or Sent Items. Create your own user defined folders and move the messages you wish to save to them. Empty Deleted Items folder daily. Although dbx files have a theoretical capacity of 2GB, I recommend about a 300MB max for less chance of corruption. Information about the maximum file size of the .dbx files that are used by Outlook Express: http://support.microsoft.com/?kbid=903095 Compact often as specified above. In Tools | Options | Maintenance: Uncheck Compact messages in background and leave it unchecked. {N/A if running XP/SP2}. And backup often. Outlook Express Quick Backup (OEQB Freeware) http://www.oehelp.com/OEBackup/Default.aspx -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA "RedT in Glendale, AZ" <arizonatory(a)cox.net> wrote in message news:kIlAn.90338$kj3.68375(a)newsfe08.iad... > My neighbor asked me to solve a problem with his computer - seems like > Outlook Express (Ver > 6.0) flashes an error message when he sends an e-mail. (Typical > Microsoft > error message in that it doesn't say what the error is) Then, the > application sends 2 or 4 or 6 copies of the same e-mail. Any ideas? > > He also uses a laptop, and Outlook Express works as designed when > sending e-mail from the laptop (through the desk-top router). I did > remove (unsuccessfully) the Outlook components, rebooted and saw that > Outlook was still there doing its' nasty thing of sending 6-8 e-mails. > > He is using McAfee, has the latest updates, and the entire computer has > been scanned without any reported viruses. > My solution is to reformat the hard drive (the PC operates sooooooo > slow) and reinstall applications, but my neighbor is reluctant to do > that. Using the web mail application from Cox.Net works well for him, > but he would prefer Outlook Express because he is most familiar with it. > > > Would appreciate any assistance. > > RedT in Glendale, AZ > >
From: RedT in Glendale, AZ on 23 Apr 2010 15:03 "Bruce Hagen" <BRH(a)nospam.invalid> wrote in message news:eZwtvRx4KHA.4520(a)TK2MSFTNGP02.phx.gbl... > Move most of your messages out of the Inbox and then create new Outbox and > Sent Items folders after you move any messages you wish to save to a local > folder you create. > > Tools | Options | Maintenance | Store Folder will reveal the location of > your Outlook Express files. Write the location down and navigate to it in > Windows Explorer or, copy and paste it into Start | Run. > > In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default > marked as hidden. To view these files in Windows Explorer, you must enable > Show Hidden Files and Folders under Start | Control Panel | Folder Options > Icon | View, or in Windows Explorer | Tools | Folder Options | View. > > With OE closed, find the DBX files for the Outbox & Sent Items and delete > them. New ones will be created automatically when you open OE. > > After you are done, follow up by compacting your folders manually while > working *offline* and do it often. > > Click on Outlook Express at the top of the folder tree so no folders are > open. Then: File | Work Offline (or double click Working Online in the > Status Bar). File | Folder | Compact all folders. Don't touch anything > until the compacting is completed. > > General precautions for Outlook Express: > > Do not archive mail in the Inbox or Sent Items. Create your own user > defined folders and move the messages you wish to save to them. Empty > Deleted Items folder daily. Although dbx files have a theoretical capacity > of 2GB, I recommend about a 300MB max for less chance of corruption. > > Information about the maximum file size of the .dbx files that are used by > Outlook Express: > http://support.microsoft.com/?kbid=903095 > > Compact often as specified above. > > In Tools | Options | Maintenance: Uncheck Compact messages in background > and leave it unchecked. {N/A if running XP/SP2}. > > And backup often. > > Outlook Express Quick Backup (OEQB Freeware) > http://www.oehelp.com/OEBackup/Default.aspx > -- > Bruce Hagen > MS-MVP [Mail] > Imperial Beach, CA > > > "RedT in Glendale, AZ" <arizonatory(a)cox.net> wrote in message > news:kIlAn.90338$kj3.68375(a)newsfe08.iad... >> My neighbor asked me to solve a problem with his computer - seems like >> Outlook Express (Ver >> 6.0) flashes an error message when he sends an e-mail. (Typical Microsoft >> error message in that it doesn't say what the error is) Then, the >> application sends 2 or 4 or 6 copies of the same e-mail. Any ideas? >> >> He also uses a laptop, and Outlook Express works as designed when sending >> e-mail from the laptop (through the desk-top router). I did remove >> (unsuccessfully) the Outlook components, rebooted and saw that Outlook >> was still there doing its' nasty thing of sending 6-8 e-mails. >> >> He is using McAfee, has the latest updates, and the entire computer has >> been scanned without any reported viruses. >> My solution is to reformat the hard drive (the PC operates sooooooo slow) >> and reinstall applications, but my neighbor is reluctant to do that. >> Using the web mail application from Cox.Net works well for him, but he >> would prefer Outlook Express because he is most familiar with it. >> >> >> Would appreciate any assistance. >> >> RedT in Glendale, AZ >> >> > Thank you, Sir! Will give this a try and see what happens.
From: PA Bear [MS MVP] on 23 Apr 2010 18:01 What Bruce said. Also run this McAfee three-step fix (trust me): http://service.mcafee.com/FAQDocument.aspx?id=TS100507 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 RedT in Glendale, AZ wrote: > My neighbor asked me to solve a problem with his computer - seems like > Outlook Express (Ver > 6.0) flashes an error message when he sends an e-mail. (Typical Microsoft > error message in that it doesn't say what the error is) Then, the > application sends 2 or 4 or 6 copies of the same e-mail. Any ideas? > > He also uses a laptop, and Outlook Express works as designed when sending > e-mail from the laptop (through the desk-top router). I did remove > (unsuccessfully) the Outlook components, rebooted and saw that Outlook was > still there doing its' nasty thing of sending 6-8 e-mails. > > He is using McAfee, has the latest updates, and the entire computer has > been > scanned without any reported viruses. > My solution is to reformat the hard drive (the PC operates sooooooo slow) > and reinstall applications, but my neighbor is reluctant to do that. Using > the web mail application from Cox.Net works well for him, but he would > prefer Outlook Express because he is most familiar with it. > > > Would appreciate any assistance. > > RedT in Glendale, AZ
From: RedT in Glendale, AZ on 23 Apr 2010 18:10
"Bruce Hagen" <BRH(a)nospam.invalid> wrote in message news:eZwtvRx4KHA.4520(a)TK2MSFTNGP02.phx.gbl... > Move most of your messages out of the Inbox and then create new Outbox and > Sent Items folders after you move any messages you wish to save to a local > folder you create. > Snip Using your instructions, the problem disappeared, Outlook Express runs normally, neighbor is happy, to him I appear to know what I'm doing. (But you know better) <G> Thank you! RedT in Glendale, AZ >> > |