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From: TA on 26 Jan 2010 13:46
When clicking on a subfolder under "Public Folders" Outlook 2007 craches and
sais "Outlook has encountered a problem and needs to close." (Generic
Message) and creates the following entry in the Event Viewer:
Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 1/25/2010
Time: 9:35:38 AM
User: N/A
Computer: 71BJFG1
Description:
Faulting application outlook.exe, version 12.0.6514.5000, stamp 4a89dc70,
faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70, debug?
0, fault address 0x0097cb53.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 31 00 34 00 2e 00 35 00 1.4...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 61 00 38 00 39 00 4.a.8.9.
0068: 64 00 63 00 37 00 30 00 d.c.7.0.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 6f 00 75 00 74 00 6c 00 o.u.t.l.
0080: 6f 00 6f 00 6b 00 2e 00 o.o.k...
0088: 65 00 78 00 65 00 20 00 e.x.e. .
0090: 31 00 32 00 2e 00 30 00 1.2...0.
0098: 2e 00 36 00 35 00 31 00 ..6.5.1.
00a0: 34 00 2e 00 35 00 30 00 4...5.0.
00a8: 30 00 30 00 20 00 34 00 0.0. .4.
00b0: 61 00 38 00 39 00 64 00 a.8.9.d.
00b8: 63 00 37 00 30 00 20 00 c.7.0. .
00c0: 66 00 44 00 65 00 62 00 f.D.e.b.
00c8: 75 00 67 00 20 00 30 00 u.g. .0.
00d0: 20 00 61 00 74 00 20 00 .a.t. .
00d8: 6f 00 66 00 66 00 73 00 o.f.f.s.
00e0: 65 00 74 00 20 00 30 00 e.t. .0.
00e8: 30 00 39 00 37 00 63 00 0.9.7.c.
00f0: 62 00 35 00 33 00 0d 00 b.5.3...
00f8: 0a 00 ..

We have recently upgraded from Exchange 2003 to Exchange 2007. I have tried
refreshing her Local and Roaming Active Directory Profiles to no avail.
Re-installed Outlook - refreshed email profile. Problem still exists and
also on other PCs that she has never logged onto before.
From: Diane Poremsky [MVP] on 26 Jan 2010 14:56
what is in the public folder? Does it crash if other people open it?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com/

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mailto:dailytips-subscribe-request(a)lists.outlooktips.net

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Poll: What version of Exchange server do you use?
http://forums.slipstick.com/showthread.php?t=33803

"TA" <TA(a)discussions.microsoft.com> wrote in message
news:CB948106-2C0C-4DA8-929E-7860503854F9(a)microsoft.com...
> When clicking on a subfolder under "Public Folders" Outlook 2007 craches
> and
> sais "Outlook has encountered a problem and needs to close." (Generic
> Message) and creates the following entry in the Event Viewer:
> Event Type: Error
> Event Source: Microsoft Office 12
> Event Category: None
> Event ID: 1000
> Date: 1/25/2010
> Time: 9:35:38 AM
> User: N/A
> Computer: 71BJFG1
> Description:
> Faulting application outlook.exe, version 12.0.6514.5000, stamp 4a89dc70,
> faulting module outlook.exe, version 12.0.6514.5000, stamp 4a89dc70,
> debug?
> 0, fault address 0x0097cb53.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Data:
> 0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
> 0008: 69 00 63 00 61 00 74 00 i.c.a.t.
> 0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
> 0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
> 0020: 75 00 72 00 65 00 20 00 u.r.e. .
> 0028: 20 00 6f 00 75 00 74 00 .o.u.t.
> 0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
> 0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
> 0040: 20 00 31 00 32 00 2e 00 .1.2...
> 0048: 30 00 2e 00 36 00 35 00 0...6.5.
> 0050: 31 00 34 00 2e 00 35 00 1.4...5.
> 0058: 30 00 30 00 30 00 20 00 0.0.0. .
> 0060: 34 00 61 00 38 00 39 00 4.a.8.9.
> 0068: 64 00 63 00 37 00 30 00 d.c.7.0.
> 0070: 20 00 69 00 6e 00 20 00 .i.n. .
> 0078: 6f 00 75 00 74 00 6c 00 o.u.t.l.
> 0080: 6f 00 6f 00 6b 00 2e 00 o.o.k...
> 0088: 65 00 78 00 65 00 20 00 e.x.e. .
> 0090: 31 00 32 00 2e 00 30 00 1.2...0.
> 0098: 2e 00 36 00 35 00 31 00 ..6.5.1.
> 00a0: 34 00 2e 00 35 00 30 00 4...5.0.
> 00a8: 30 00 30 00 20 00 34 00 0.0. .4.
> 00b0: 61 00 38 00 39 00 64 00 a.8.9.d.
> 00b8: 63 00 37 00 30 00 20 00 c.7.0. .
> 00c0: 66 00 44 00 65 00 62 00 f.D.e.b.
> 00c8: 75 00 67 00 20 00 30 00 u.g. .0.
> 00d0: 20 00 61 00 74 00 20 00 .a.t. .
> 00d8: 6f 00 66 00 66 00 73 00 o.f.f.s.
> 00e0: 65 00 74 00 20 00 30 00 e.t. .0.
> 00e8: 30 00 39 00 37 00 63 00 0.9.7.c.
> 00f0: 62 00 35 00 33 00 0d 00 b.5.3...
> 00f8: 0a 00 ..
>
> We have recently upgraded from Exchange 2003 to Exchange 2007. I have
> tried
> refreshing her Local and Roaming Active Directory Profiles to no avail.
> Re-installed Outlook - refreshed email profile. Problem still exists and
> also on other PCs that she has never logged onto before.

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