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From: KevinF.N on 5 Jan 2010 17:02
Got message "do you want to compact files". I hit yes, it started, then
froze. File folder's are still intact, but most emails are no longer saved.
Any idea how to retrieve?
From: Bruce Hagen on 5 Jan 2010 17:08
The two most common reasons for what you describe is disruption of the
compacting process, (never touch anything until it's finished), or bloated
folders. More on that below.

Why does OE insist on compacting folders when I close it?:
http://www.insideoe.com/faqs/why.htm#compact

Why Mail Disappears:
http://www.insideoe.com/problems/bugs.htm#mailgone

About File Corruption:
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Recovery tools:

If you are running XP/SP2, or SP3, and are fully patched, then you should
have a backup of your dbx files in the Recycle Bin, (or possibly the
message store), copied as bak files.

To restore a bak folder to the message store folder, first find the
location of the Message Store.

Tools | Options | Maintenance | Store Folder will reveal the location of
your Outlook Express files. Write the location down and navigate to it in
Windows Explorer or, copy and paste it into Start | Run.

In WinXP, the .dbx files are by default marked as hidden. To view these
files in Explorer, you must enable Show Hidden Files and Folders under
Start | Control Panel | Folder Options | View.

Close OE and then in Windows Explorer, click on the dbx file for the
missing, or empty, folder and drag it to the Desktop. It can be deleted
later once you have successfully restored the bak file. Minimize the
Message Store.

Open OE and, if the folder is missing, create a folder with the *exact*
same name as the bak file you want to restore but without the .bak. Eg: If
the file is Saved.bak, the new folder should be named Saved. Open the new
folder and then close OE. If the folder is there, but just empty, continue
on to the next step.

First, check if there is a bak file already in the message store. If there
is, and you removed the dbx file, go ahead and rename it to dbx.

If it isn't already in the message store, open the Recycle bin and right
click on the bak file for the folder in question and click Restore. Open
the message store back up and change the file extension from .bak to .dbx.
Close the message store and open OE. The messages should now be back in
the folder.

If the messages are successfully restored, you can go ahead and delete the
old dbx file that you moved to the Desktop.

If you do not have bak copies of your dbx files in the Recycle Bin, then:

DBXpress run in Extract From Disk Mode is the best chance to recover
messages:
http://www.oehelp.com/DBXpress/Default.aspx

And see:
http://www.oehelp.com/OETips.aspx#4

A general warning to help avoid this in the future:

Do not archive mail in default OE folders. They will eventually become
corrupted. Create your own user defined folders for storing mail and move
your mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 300MB, and Default folders as empty as is feasible.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see:
http://www.oehelp.com/OETips.aspx#3

And backup often.

Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"KevinF.N" <KevinF.N(a)discussions.microsoft.com> wrote in message
news:A96D752B-1EAB-416D-A2E5-F30392167ADF(a)microsoft.com...
> Got message "do you want to compact files". I hit yes, it started, then
> froze. File folder's are still intact, but most emails are no longer
> saved.
> Any idea how to retrieve?

From: PA Bear [MS MVP] on 5 Jan 2010 19:33
Why it happens:

http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4)
and http://support.microsoft.com/?kbid=918069 (see Notes section under
Resolution section; Please note that you do NOT need to install KB923694 or
KB918766 if your computer is fully-patched at Windows Update!)
~~~~~~~~~~~~~~~~~~~
DBXpress (faster, more powerful, with even greater functionality than
DBXtract)
http://www.oehelp.com/DBXpress/Default.aspx
~~~~~~~~~~~~~~~~~~~~
Avoiding Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- Do not cancel Automatic Compacting, should it occur, and do not attempt to
close OE via Task Manager or shutdown your machine if Automatic Compacting
is taking place.

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages) and provides no additional protection:

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm


KevinF.N wrote:
> Got message "do you want to compact files". I hit yes, it started, then
> froze. File folder's are still intact, but most emails are no longer
> saved.
> Any idea how to retrieve?

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