PC crashing/freezing
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From: Craig T on 12 Jan 2010 19:48 "Daave" <daave(a)example.com> wrote in message news:emlZSM%23kKHA.1536(a)TK2MSFTNGP06.phx.gbl... > Craig T wrote: >> "Daave" <daave(a)example.com> wrote in message >> news:OiDTRK9kKHA.2188(a)TK2MSFTNGP04.phx.gbl... > >>> What is the make an model of your PC? Do you have access to a >>> Windows XP installation CD? > >> My PC was privately made about 6 years ago, and this is the first >> time this has happened. I have the original XP disc, yes. I really >> don't want to lose any data if at all possible. > > This is good. You may need to use this CD for one of the following: > > 1. Recovery Console > 2. Repair Install > 3. Clean Install > > But before you do the above, try PS/2 mouse first. And booting off a Live > Linux CD will let you know if your problem is Windows-related or not. And > hopefully you will have the opportunity to make ure all your data is > safely copied! > > If you can't use the Linux CD (assuming it's a good CD), you have hardware > issues and have to address them: > > http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot > > If it turns out your Windows system is riddled with malware, this guide > should help: > > http://www.elephantboycomputers.com/page2.html#Removing_Malware > > If the above is too daunting, simply find a tech who can fix this for you. > Avoid all the chain stores and find someone local and qualified! > > If hardware is fine and you are malware-free, the following may be your > solution: > > http://support.microsoft.com/kb/307545 > > (and the above method uses the Recovery Console from your CD) > > Also, sometimes all that is necessary in a non-bootable situation is to > clear the CMOS: > > http://www.cybertechhelp.com/tutorial/article/clear-the-cmos > > (you might as well try clearing the CMOS *first*) > > Otherwise, a Repair Install might be needed: > > http://www.michaelstevenstech.com/XPrepairinstall.htm > > (This can be tricky, though, depending on Service Pack level of XP and IE > version, among other things.) > > Last resort (assuming hardware is fine) is a Clean Install (once all your > data is safely copied): > > http://www.michaelstevenstech.com/cleanxpinstall.html > Wow, thank you very much Daave for all your help :-) I'll get a PS/2 mouse to try, and I will get the Ubuntu disc (in any case), that sounds very interesting. I've learned something new today and I'll keep your posts for future reference - thanks again. Warm regards, Craig
From: Daave on 12 Jan 2010 20:07 Craig T wrote: > "Daave" <daave(a)example.com> wrote in message > news:emlZSM%23kKHA.1536(a)TK2MSFTNGP06.phx.gbl... >> Craig T wrote: >>> "Daave" <daave(a)example.com> wrote in message >>> news:OiDTRK9kKHA.2188(a)TK2MSFTNGP04.phx.gbl... >> >>>> What is the make an model of your PC? Do you have access to a >>>> Windows XP installation CD? >> >>> My PC was privately made about 6 years ago, and this is the first >>> time this has happened. I have the original XP disc, yes. I really >>> don't want to lose any data if at all possible. >> >> This is good. You may need to use this CD for one of the following: >> >> 1. Recovery Console >> 2. Repair Install >> 3. Clean Install >> >> But before you do the above, try PS/2 mouse first. And booting off a >> Live Linux CD will let you know if your problem is Windows-related >> or not. And hopefully you will have the opportunity to make ure all >> your data is safely copied! >> >> If you can't use the Linux CD (assuming it's a good CD), you have >> hardware issues and have to address them: >> >> http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot >> >> If it turns out your Windows system is riddled with malware, this >> guide should help: >> >> http://www.elephantboycomputers.com/page2.html#Removing_Malware >> >> If the above is too daunting, simply find a tech who can fix this >> for you. Avoid all the chain stores and find someone local and >> qualified! If hardware is fine and you are malware-free, the >> following may be >> your solution: >> >> http://support.microsoft.com/kb/307545 >> >> (and the above method uses the Recovery Console from your CD) >> >> Also, sometimes all that is necessary in a non-bootable situation is >> to clear the CMOS: >> >> http://www.cybertechhelp.com/tutorial/article/clear-the-cmos >> >> (you might as well try clearing the CMOS *first*) >> >> Otherwise, a Repair Install might be needed: >> >> http://www.michaelstevenstech.com/XPrepairinstall.htm >> >> (This can be tricky, though, depending on Service Pack level of XP >> and IE version, among other things.) >> >> Last resort (assuming hardware is fine) is a Clean Install (once all >> your data is safely copied): >> >> http://www.michaelstevenstech.com/cleanxpinstall.html >> > > Wow, thank you very much Daave for all your help :-) I'll get a PS/2 > mouse to try, and I will get the Ubuntu disc (in any case), that > sounds very interesting. I've learned something new today and I'll > keep your posts for future reference - thanks again. > > Warm regards, > Craig YW, Craig. Keep us posted!
From: thanatoid on 13 Jan 2010 02:02 "Craig T" <invalid(a)invalid.com> wrote in news:4b4d187a$0$2530$da0feed9(a)news.zen.co.uk: (mouse stuff) You can get a utility called joymouse and kbdmouse which will et you move the cursor with the arrow keys. I can post them for you if you can't find them. Those PS/2 adapters don't always work. -- There are only two classifications of disk drives: Broken drives and those that will break later. - Chuck Armstrong (This one I think, http://www.cleanreg.com/, not the ball player. But who knows. I can't remember where I got the quote. But it's true.)
From: Jose on 13 Jan 2010 08:00
On Jan 12, 4:18 pm, "Craig T" <inva...(a)invalid.com> wrote: > I have an old PC, it's an AMD 2400+ running Windows XP HE SP2. > > Everything was fine until today, when suddenly the mouse froze and the PC > crashed. I rebooted it with the restart button, but after loading Windows, > the same thing happened. I've tried loading safe mode, with and without > networking, but to no avail - I can't do anything because the cursor is > frozen. (I have tried another mouse and it's no different, also another USB > port). > > Does anyone know what the problem could be, and how I can overcome this, > please? I have Googled the problem, but can only find solutions where the > mouse is functional. > > With thanks. What does "crashed" mean? Are you getting a Blue Screen of Death? If yes, the information on the BSOD screen is what you need to solve your problem. If you can only boot in Safe Mode, choose the option: Disable automatic restart on system failure so you can see the BSOD. No mouse required - use the keyboard. Here are some BSOD blue screen of death examples showing information you need to provide: http://www.codinghorror.com/blog/images/Windows_XP_BSOD.png http://techrepublic.com.com/i/tr/downloads/images/bsod_a.jpg Send the information pointed to with the red arrows (3-4 lines total). Skip the boring text unless it looks important to you. We know what a BSOD looks like, we need to know the other information that is specific to your BSOD. What happens if you choose Last Known Good Configuration? If you have to resort to the power button, there is some risk of file system corruption and then your system will never boot until you fix that. You can verify your file system with the XP Recovery Console using a bootable XP installation CD, or if you don't have any XP media you can make a bootable Recovery Console CD. |