PSP 9: An error has occurred while trying to write to the file.
in [Paint Shop Pro]
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From: Uni on 28 Feb 2005 21:32 secheese wrote: > On Mon, 28 Feb 2005 10:59:09 -0000, "Trev" > <trevbowdenATdsl.pipexDOTnet> wrote: > > >>If you sent it to Jasc support you will get no reply the correct place now >>is at > > > Thanks, but I sent it to the right place. In fact, I got a reply; > which stated that I should download and install the latest upgrades. > Geez... did they even read my original request? > > My original request to Corel: > > I recently purchased (and applied all available patches) PSP 9. I am > now at version 9.01 of PSP. My problem is, after I edit some JPEG > files, and then attempt a save, I get "An error has occurred while > trying to write to the file". > > No wonder people pirate! :-) Uni >
From: secheese on 28 Feb 2005 22:31 On Mon, 28 Feb 2005 21:33:30 -0500, "Fred Hiltz" <not(a)home.ca> wrote: >Fred Hiltz wrote: >> Tech support's suggestion sounds absolutely correct, since your >> original request stated version 9.01. If you will update to >> 9.0.1.1, your system will be at a known starting point for >> debugging. Even though few, if any, others see the problem, there >> may indeed be a defect in the product. To correct it, tech >> support needs a test image and a set of steps by which they can >> reproduce it. If you can supply those, they can fix it. > >I should have added: check Control Panel > Add or Remove Programs. >You should see "Jasc Paint Shop Pro 9.01 - (9.0.1.1)" there. And I do.
From: secheese on 28 Feb 2005 22:33 On Mon, 28 Feb 2005 20:27:02 -0600, Kris Zaklika <Kris.Zaklika(a)corel.com> wrote: >secheese wrote: >> >> On Mon, 28 Feb 2005 10:59:09 -0000, "Trev" >> <trevbowdenATdsl.pipexDOTnet> wrote: >> >> >If you sent it to Jasc support you will get no reply the correct place now >> >is at >> >> Thanks, but I sent it to the right place. In fact, I got a reply; >> which stated that I should download and install the latest upgrades. >> Geez... did they even read my original request? >> >> My original request to Corel: >> >> I recently purchased (and applied all available patches) PSP 9. I am >> now at version 9.01 of PSP. My problem is, after I edit some JPEG >> files, and then attempt a save, I get "An error has occurred while >> trying to write to the file". > >Actually, there are two variants of 9.01 - plain 9.01 and >9.01.1. Updating will make sure you have the latest and >greatest. The only way you will know you have 9.01.1 is >by checking some DLL version numbers, not the version >reported by the program. I have 9.0.1.1
From: Fred Hiltz on 1 Mar 2005 08:37 secheese wrote: > On Mon, 28 Feb 2005 21:33:30 -0500, "Fred Hiltz" <not(a)home.ca> > wrote: > >> Fred Hiltz wrote: [snip] >> I should have added: check Control Panel > Add or Remove >> Programs. You should see "Jasc Paint Shop Pro 9.01 - (9.0.1.1)" >> there. > > And I do. Good. In your shoes, I would make another call to tech support with that information, a test image that triggers the problem, and an explicit sequence of steps to reproduce it. You mentioned earlier that changing the compression a small amount changes the behavior. That suggests a dependence on file size , which may be why the defect happens rarely. If you would like to post that image and the steps somewhere, or email it to me, I would be glad to try it here. Tech support pays more attention when a problem affects more than one customer. -- Fred Hiltz, fhiltz at yahoo dot com
From: secheese on 1 Mar 2005 21:23
On Tue, 01 Mar 2005 09:27:35 -0500, Ron Lacey <ron(a)ronstoons.com> wrote: >On Tue, 01 Mar 2005 03:33:01 GMT, secheese <sec(a)nbnet.nb.ca> wrote: > >>I have 9.0.1.1 > >But your original email to tech support didn't indicate that. First, I got the version the way they display it... Help -> About. Second, what part of "applied all available patches" do you think they didn't understand? |