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From: Matt on 9 Nov 2009 23:49
Hi
We have a Windows Terminal Server 2003 SP2.
Any staff who log into the terminal server from home and have a local
printer at home keep having the session of their home printer not being
cleared when they log off. So they end up having about 5 sessions appearing
for the same printer and not being able to print to it until I restart the
spooler service on the terminal server.
They have the same printer driver version installed on the server and their
home computers. All staff are having this problem with some users have XP,
Vista and even windows ce thin client dumb pc.
I have confirmed with the users that they log off and not disconnected but
just to be sure I have set the terminal server to log off, disconnected
sessions after 15mins.
What should I be looking at to fix this issue?
thanks in advance
From: Marc K on 16 Nov 2009 11:28
Can this be reproduced 100% of the time? I've seen it occur before, but
only sporadically. Rebooting the TS will make it go away for a random
amount of time (weeks).

The suspicion is that you have a buggy driver installed on the system
cuasing havoc with the print system.

"Matt" <Matt(a)discussions.microsoft.com> wrote in message
news:B126C780-CC60-43C6-9DE7-5E7330841A64(a)microsoft.com...
> Hi
> We have a Windows Terminal Server 2003 SP2.
> Any staff who log into the terminal server from home and have a local
> printer at home keep having the session of their home printer not being
> cleared when they log off. So they end up having about 5 sessions
> appearing
> for the same printer and not being able to print to it until I restart the
> spooler service on the terminal server.
> They have the same printer driver version installed on the server and
> their
> home computers. All staff are having this problem with some users have XP,
> Vista and even windows ce thin client dumb pc.
> I have confirmed with the users that they log off and not disconnected but
> just to be sure I have set the terminal server to log off, disconnected
> sessions after 15mins.
> What should I be looking at to fix this issue?
> thanks in advance


From: Soo Kuan Teo [MSFT] on 16 Nov 2009 13:05
It appears that something is holding the printer queue open. Are they any
printer related apps installed on the machine?

Thanks
Soo Kuan


--
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"Marc K" <marck(a)example.com> wrote in message
news:%23Sb6WntZKHA.5472(a)TK2MSFTNGP02.phx.gbl...
> Can this be reproduced 100% of the time? I've seen it occur before, but
> only sporadically. Rebooting the TS will make it go away for a random
> amount of time (weeks).
>
> The suspicion is that you have a buggy driver installed on the system
> cuasing havoc with the print system.
>
> "Matt" <Matt(a)discussions.microsoft.com> wrote in message
> news:B126C780-CC60-43C6-9DE7-5E7330841A64(a)microsoft.com...
>> Hi
>> We have a Windows Terminal Server 2003 SP2.
>> Any staff who log into the terminal server from home and have a local
>> printer at home keep having the session of their home printer not being
>> cleared when they log off. So they end up having about 5 sessions
>> appearing
>> for the same printer and not being able to print to it until I restart
>> the
>> spooler service on the terminal server.
>> They have the same printer driver version installed on the server and
>> their
>> home computers. All staff are having this problem with some users have
>> XP,
>> Vista and even windows ce thin client dumb pc.
>> I have confirmed with the users that they log off and not disconnected
>> but
>> just to be sure I have set the terminal server to log off, disconnected
>> sessions after 15mins.
>> What should I be looking at to fix this issue?
>> thanks in advance
>
>

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