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From: rubes2010 on 1 Jun 2010 10:30
XP
Installed new cartridges in Lexmark 1200
Poor quality test page
Directed to install new drivers - no difference in test page
Uninstalled printer and reinstalled - no difference in test page
Tried to print Word document - printer appears to work but page is blank
Decided to change color of print in "Word" - page still blank
Clicked on "find printer" in dialog box
Received notice "Directory Unavailable"

What now? Have spent a lot of time on this.


From: Stefan Blom on 1 Jun 2010 14:11
This doesn't seem to be a Word question. But since the problem started with
installing the new cartridges, I'd try reinstalling them first. It's even
possible that the cartridges are damaged, in which case you'll have to talk to
the reseller.

--
Stefan Blom
Microsoft Word MVP
(Message posted via msnews.microsoft.com)



"rubes2010" <rubes2010(a)discussions.microsoft.com> wrote in message
news:DDB127C4-96CC-47D6-A097-6673A49B2F93(a)microsoft.com...
> XP
> Installed new cartridges in Lexmark 1200
> Poor quality test page
> Directed to install new drivers - no difference in test page
> Uninstalled printer and reinstalled - no difference in test page
> Tried to print Word document - printer appears to work but page is blank
> Decided to change color of print in "Word" - page still blank
> Clicked on "find printer" in dialog box
> Received notice "Directory Unavailable"
>
> What now? Have spent a lot of time on this.
>
>


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