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From: leoy23 on 2 Apr 2010 06:05
MS Word 2007 always hangs when I click on "Insert -> Object -> Create from
File" and then click [Browse]. It shows the spinning "busy" icon and never
comes back. I have to end up killing the app.

I have try a lot of troubleshot but nothing help.

I have try to upgrage to word2007 sp2
Try to load in word\safe
Try to repair the word
Try to reinstall
delete the add-in in the regedit.

Also apply the latest Word fixes:
Q978398 - Description of the Office Word 2007 hotfix package
(Word-x-none.msp, Wordconv-x-none.msp): February 23, 2010.
KB Article Number(s): 978398, 979367
Location:
(http://hotfixv4.microsoft.com/Microsoft%20Office%20Word%202007/sp3/officekb978398fullfilex86glb/12.0000.6529.5000/free/407008_intl_i386_zip.exe)
Q980210 - Description of the 2007 Office system hotfix package
(Mso-x-none.msp): February 23, 2010
Package:
-----------------------------------------------------------
KB Article Number(s): 980210
Location:
(http://hotfixv4.microsoft.com/2007%20Microsoft%20Office%20System/sp3/officekb980210fullfilex86glb/12.0000.6529.5000/free/407060_intl_i386_zip.exe)
Also disable the add-ins:
disable all COM Add-ins by resetting the LoadBehavior value to zero on each
key under the following both hives:
HKCU\Software\Microsoft\Office\Word\Addins and
HKLM\Software\Microsoft\Office\Word\Addins.
couple of extensions that are not displayed as COM Add-ins! So you should
track and remove them as follow:
Office button  Word Options  Add-Ins. Then select all available add-ins
from the drop-down list box and verify that all are disabled.
And also Follow up with this article:
Q921541 - How to troubleshoot problems that occur when you start or use Word
2007, Word 2003, or Word 2002 to perform more troubleshooting steps e.g.
delete Word Data, Word Options, Normal template and etc').

please help with this issue.
From: Stefan Blom on 10 Apr 2010 07:38
Have you tried deleting the Data key, or even the whole Word key, in the
Windows registry?

--
Stefan Blom
Microsoft Word MVP




"leoy23" wrote:

> MS Word 2007 always hangs when I click on "Insert -> Object -> Create from
> File" and then click [Browse]. It shows the spinning "busy" icon and never
> comes back. I have to end up killing the app.
>
> I have try a lot of troubleshot but nothing help.
>
> I have try to upgrage to word2007 sp2
> Try to load in word\safe
> Try to repair the word
> Try to reinstall
> delete the add-in in the regedit.
>
> Also apply the latest Word fixes:
> Q978398 - Description of the Office Word 2007 hotfix package
> (Word-x-none.msp, Wordconv-x-none.msp): February 23, 2010.
> KB Article Number(s): 978398, 979367
> Location:
> (http://hotfixv4.microsoft.com/Microsoft%20Office%20Word%202007/sp3/officekb978398fullfilex86glb/12.0000.6529.5000/free/407008_intl_i386_zip.exe)
> Q980210 - Description of the 2007 Office system hotfix package
> (Mso-x-none.msp): February 23, 2010
> Package:
> -----------------------------------------------------------
> KB Article Number(s): 980210
> Location:
> (http://hotfixv4.microsoft.com/2007%20Microsoft%20Office%20System/sp3/officekb980210fullfilex86glb/12.0000.6529.5000/free/407060_intl_i386_zip.exe)
> Also disable the add-ins:
> disable all COM Add-ins by resetting the LoadBehavior value to zero on each
> key under the following both hives:
> HKCU\Software\Microsoft\Office\Word\Addins and
> HKLM\Software\Microsoft\Office\Word\Addins.
> couple of extensions that are not displayed as COM Add-ins! So you should
> track and remove them as follow:
> Office button  Word Options  Add-Ins. Then select all available add-ins
> from the drop-down list box and verify that all are disabled.
> And also Follow up with this article:
> Q921541 - How to troubleshoot problems that occur when you start or use Word
> 2007, Word 2003, or Word 2002 to perform more troubleshooting steps e.g.
> delete Word Data, Word Options, Normal template and etc').
>
> please help with this issue.
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