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From: "Jim Birke" jimbir on 6 Feb 2010 12:32
I am presently looking at this site

http://office.microsoft.com/home/video.aspx?assetid=ES102019711033&width=884&height=540&startindex=0&CTT=11&Origin=HA102019691033&app=WINWORD&ver=12#

I get a blank screen with the word "done" at the bottom and no video.

I have followed all the instructions to install Silverlight and have looked
at the troubleshooting tips on the page regarding this problem. I don't see
the words buffering, connecting, or ready on the screen. Can someone help me
with this?

Thanks, Jim B.


From: Jay Freedman on 6 Feb 2010 13:12
Hi Jim,

It's not just you -- I see the same thing. I guess the database behind
the site is messed up.

I don't know what page you got that link from, but if it has any kind
of "contact us" link then I suggest you use that to let them know
about the problem.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

On Sat, 6 Feb 2010 12:32:20 -0500, "Jim Birke"
<jimbir(a)yahoo<notthis>.com> wrote:

>I am presently looking at this site
>
>http://office.microsoft.com/home/video.aspx?assetid=ES102019711033&width=884&height=540&startindex=0&CTT=11&Origin=HA102019691033&app=WINWORD&ver=12#
>
>I get a blank screen with the word "done" at the bottom and no video.
>
>I have followed all the instructions to install Silverlight and have looked
>at the troubleshooting tips on the page regarding this problem. I don't see
>the words buffering, connecting, or ready on the screen. Can someone help me
>with this?
>
>Thanks, Jim B.
>
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