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From: Courtney C. Courtney on 5 Apr 2010 15:54
In December, I got a laptop computer that came with Word 2007 already
installed. Recently, I contracted a virus from somewhere and had to do a
system restore, wiping everything from my computer. Everything seems to work
fine, save for when I opened Word. A box popped up asking for my product key.
The key is located on a sticker on the bottom of my computer and I re-entered
it. However, the box is not accepting it and it saying the key is incorrect.
I checked the key several times and have made sure it's right, but the box is
refusing it. Does anyone have any idea how to fix this or why the key is not
working?
From: trip_to_tokyo on 5 Apr 2010 16:03
The key on the bottom of your computer is not the key for WORD and that's why
it's not working.

If WORD came with your computer it may have been a Trial Only version which
may by now have expired. If this is the case you will have to go out and
purchase WORD separately.

If my comments have helped please hit Yes.

Thanks.




"Courtney C." wrote:

> In December, I got a laptop computer that came with Word 2007 already
> installed.

Recently, I contracted a virus from somewhere and had to do a system
restore, wiping everything from my computer.

Everything seems to work fine, save for when I opened Word.

A box popped up asking for my product key.

The key is located on a sticker on the bottom of my computer and I
re-entered it.

However, the box is not accepting it and it saying the key is incorrect.

> I checked the key several times and have made sure it's right, but the box is
> refusing it. Does anyone have any idea how to fix this or why the key is not
> working?
From: Courtney C. on 5 Apr 2010 16:37
How would I know if the version has expired or not? It was working normally
until the virus and computer wipe. Also, if it has expired, how would I
purchase Word, considering my computer doesnt have a disc drive? Is there a
way to purchase online? I've never had this kind of problem before.

"trip_to_tokyo" wrote:

> The key on the bottom of your computer is not the key for WORD and that's why
> it's not working.
>
> If WORD came with your computer it may have been a Trial Only version which
> may by now have expired. If this is the case you will have to go out and
> purchase WORD separately.
>
> If my comments have helped please hit Yes.
>
> Thanks.
>

From: Tom Willett on 5 Apr 2010 17:50
If it came with the computer, look at the documentation to see if it was a
trial or an OEM version. If OEM, the seller of the computer should have
given you a product key. If you don't have it, contact them.

If it was a trial version, purchase it somewhere, like Amazon.

"Courtney C." <CourtneyC(a)discussions.microsoft.com> wrote in message
news:FD57D33E-2DE8-4EE0-B590-09CDAD51C6A7(a)microsoft.com...
: How would I know if the version has expired or not? It was working
normally
: until the virus and computer wipe. Also, if it has expired, how would I
: purchase Word, considering my computer doesnt have a disc drive? Is there
a
: way to purchase online? I've never had this kind of problem before.
:
: "trip_to_tokyo" wrote:
:
: > The key on the bottom of your computer is not the key for WORD and
that's why
: > it's not working.
: >
: > If WORD came with your computer it may have been a Trial Only version
which
: > may by now have expired. If this is the case you will have to go out and
: > purchase WORD separately.
: >
: > If my comments have helped please hit Yes.
: >
: > Thanks.
: >
:


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