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From: Lizzie on 18 Apr 2010 11:48
After 9 automatic updates were received on April 15th 2010 I haven't been
able to upload work from Microsoft Works Word processor to memory stick.
Uploads were KB981715, KB981332, KB978601, KB978338, KB980232, KB979683,
KB977816, KB970309 & KB976002. I think the 1st one listed is probably the
offending download, but don't want to remove it if I'm wrong has anyone any
idea what to do as I need to uplaod the relevant piece of work to take to my
computer course
--
Frustrated
From: Ǝиçεl on 18 Apr 2010 11:56
Hello Lizzie,

Further information required:

How to view the Update log in Windows


Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate
the error code(s) associated with the latest failed attempt to
download/install.

Start at the bottom and work your way up to a section
that shows an ERROR, WARNING, or FATAL.


If appropriate copy and paste the error codes into this thread along with 30
or so
*preceding* lines into your reply, so someone may be able to assist you.



Also check Windows folder for file called KB******.log
(****** = number of update ie (KB977914) and post the contents of
the failed update.

This may provide further clues as to why the update failed.


How to read the Windowsupdate.log file:
<http://support.microsoft.com/?kbid=902093>

-=-


"Lizzie" wrote:

> After 9 automatic updates were received on April 15th 2010 I haven't been
> able to upload work from Microsoft Works Word processor to memory stick.
> Uploads were KB981715, KB981332, KB978601, KB978338, KB980232, KB979683,
> KB977816, KB970309 & KB976002. I think the 1st one listed is probably the
> offending download, but don't want to remove it if I'm wrong has anyone any
> idea what to do as I need to uplaod the relevant piece of work to take to my
> computer course
> --
> Frustrated
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