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From: Chris Lister on 16 Mar 2010 09:46
Windows 7 + Office 2007 running on an SBS 2008 over G-LaN

We have deployed 14 workstations all with identical installs, updates &
permission sets, yet 2 of the workstations refuse to print web pages
containing Java…. I have in stalled the latest Java on all workstations & all
are printing as required but two of them will not print from Sage Pay & City
Link when reports are required…. The staff are going grey…. Can you help me
please?

From: Dave Nickason [SBS MVP] on 16 Mar 2010 15:22
The first thing I'd try is running IE in "no add-on" mode. If that works,
you can enable add-ons one at a time until you find which one is causing
your problem. If you need an add-on (sounds like you need java), try
disabling all the others (which is not exactly the same thing as no add-on
mode, but hopefully it'll work). 3rd party add-ons are the biggest cause of
IE issues in general, so either the above, or seeing which add-ons might be
installed on the failing machines but not the working ones, is a good place
to start.

Next, I'd compare all the IE settings between a working and non-working PC.
You could try resetting the security settings to default on a non-working
machine. Last resort, you could hit the Reset button to restore IE to its
all-default state. You do this in Internet Options -> Advanced tab. Once
you click the button, you'll get an option to preserve the user preferences
or not - I usually choose that option, which makes the process pretty
transparent to the user. Otherwise they'll have to set the home page,
search, etc.

Hopefully by now you're back in business, but if not: check the
manufacturer's web site in case someone else has run into this. Compare the
printer driver versions on a working and non-working machine. Look in the
Spool directory on the server and client PC, and delete any files you find
there (at a time when no jobs are queued) (it's
c:\windows\system32\spool\printers by default).



"Chris Lister" <ChrisLister(a)discussions.microsoft.com> wrote in message
news:F52034CC-66F1-40E7-96F8-6D7949060F70(a)microsoft.com...
> Windows 7 + Office 2007 running on an SBS 2008 over G-LaN
>
> We have deployed 14 workstations all with identical installs, updates &
> permission sets, yet 2 of the workstations refuse to print web pages
> containing Java…. I have in stalled the latest Java on all workstations &
> all
> are printing as required but two of them will not print from Sage Pay &
> City
> Link when reports are required…. The staff are going grey…. Can you help
> me
> please?
>
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