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From: deano on 10 Mar 2010 04:26
I have just set up a sub account to my btinternet subscription, to add
an additional email address.
Have done this before with no problems.

Setting up Mail on my mac (under a separate user account) using my
username, password and the incoming and outgoing mail servers for
BTinternet (mail.btinternet.com), I find I am unable to send mail out,
from that account.

Receiving mail is no problem.

After minutes of the stripey bar running (in Mail), I get a message
along the lines of "couldn't identify/verify the server, might be
another server, pretending to be the actual server, connect anyway?"

I've had little Snitch running on my mac previously, but have disabled
this... could this have anything to do with the problems I'm
experiencing?

Anything I can do to identify what's actually going on, as it just
seems to continue without any kind of time-out.

Let the diagnostics begin :)

cheers,
dean.
From: Jon B on 10 Mar 2010 07:53
deano <d.heighington(a)btinternet.com> wrote:

> I have just set up a sub account to my btinternet subscription, to add
> an additional email address.
> Have done this before with no problems.
>
> Setting up Mail on my mac (under a separate user account) using my
> username, password and the incoming and outgoing mail servers for
> BTinternet (mail.btinternet.com), I find I am unable to send mail out,
> from that account.
>
> Receiving mail is no problem.
>
> After minutes of the stripey bar running (in Mail), I get a message
> along the lines of "couldn't identify/verify the server, might be
> another server, pretending to be the actual server, connect anyway?"
>
> I've had little Snitch running on my mac previously, but have disabled
> this... could this have anything to do with the problems I'm
> experiencing?
>
> Anything I can do to identify what's actually going on, as it just
> seems to continue without any kind of time-out.
>
> Let the diagnostics begin :)
>
BT requires the SMTP server details to have the username & password, and
from the error message it sounds as if it is either missing, or it's
wrong. I'd double check the smtp settings.
--
Jon B
Above email address IS valid.
<http://www.bramley-computers.co.uk/> Apple Laptop Repairs.
From: Rowland McDonnell on 10 Mar 2010 12:06
deano <d.heighington(a)btinternet.com> wrote:

> I have just set up a sub account to my btinternet subscription, to add
> an additional email address.
> Have done this before with no problems.
>
> Setting up Mail on my mac (under a separate user account) using my
> username, password and the incoming and outgoing mail servers for
> BTinternet (mail.btinternet.com), I find I am unable to send mail out,
> from that account.
>
> Receiving mail is no problem.
>
> After minutes of the stripey bar running (in Mail), I get a message
> along the lines of "couldn't identify/verify the server, might be
> another server, pretending to be the actual server, connect anyway?"

Question: do you have SMTP authentication set up properly?

> I've had little Snitch running on my mac previously, but have disabled
> this... could this have anything to do with the problems I'm
> experiencing?

Almost certainly not.

> Anything I can do to identify what's actually going on, as it just
> seems to continue without any kind of time-out.
>
> Let the diagnostics begin :)

Try ringing BT Internet.

I use 'em.

And every now and then, email breaks.[1]

In such cases, after much arguing, BT support gives me a new server
address to use, which works.

If you get no joy, ask me again and I'll dig up the list of alternative
BT email servers I've got, lurking somewhere.

Unless it's just that you need to set up SMTP authentication.

Rowland.

[1] I see other symptoms, but then I use a different email client.

--
Remove the animal for email address: rowland.mcdonnell(a)dog.physics.org
Sorry - the spam got to me
http://www.mag-uk.org http://www.bmf.co.uk
UK biker? Join MAG and the BMF and stop the Eurocrats banning biking
From: deano on 25 Mar 2010 06:21
On 10 Mar, 17:06, real-address-in-...(a)flur.bltigibbet.invalid (Rowland
McDonnell) wrote:
> deano <d.heighing...(a)btinternet.com> wrote:
> > I have just set up a sub account to my btinternet subscription, to add
> > an additional email address.
> > Have done this before with no problems.
>
> > Setting up Mail on my mac (under a separate user account) using my
> > username, password and the incoming and outgoing mail servers for
> > BTinternet (mail.btinternet.com), I find I am unable to send mail out,
> > from that account.
>
> > Receiving mail is no problem.
>
> > After minutes of the stripey bar running (in Mail), I get a message
> > along the lines of "couldn't identify/verify the server, might be
> > another server, pretending to be the actual server, connect anyway?"
>
> Question: do you have SMTP authentication set up properly?
>
> > I've had little Snitch running on my mac previously, but have disabled
> > this... could this have anything to do with the problems I'm
> > experiencing?
>
> Almost certainly not.
>
> > Anything I can do to identify what's actually going on, as it just
> > seems to continue without any kind of time-out.
>
> > Let the diagnostics begin :)
>
> Try ringing BT Internet.
>
> I use 'em.
>
> And every now and then, email breaks.[1]
>
> In such cases, after much arguing, BT support gives me a new server
> address to use, which works.
>
> If you get no joy, ask me again and I'll dig up the list of alternative
> BT email servers I've got, lurking somewhere.
>
> Unless it's just that you need to set up SMTP authentication.
>
> Rowland.
>
> [1]  I see other symptoms, but then I use a different email client.
>
> --
> Remove the animal for email address: rowland.mcdonn...(a)dog.physics.org
>                                             Sorry - the spam got to mehttp://www.mag-uk.org                           http://www.bmf.co.uk
> UK biker?   Join MAG and the BMF and stop the Eurocrats banning biking

Thanks guys.

I checked, double checked and triple checked the authentication.
Everything as it should be.
Just a case of BT being broke because it started working again all on
its own.

I'd be interested in that list of alternative mail servers though, as
this is sure to happen again!

Ta very much,
deano.
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