Problems with Office Professional 2007
in [Microsoft Office]
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From: carolnpete on 9 Mar 2010 04:09 Hi. I have recently installed Office Professional 2007 onto my computer, and eveery time I open up any of the programs I get a window come up headed Windows Installer - then msg saying Preparing to install, then another window headed M/S Office Standard 2007 with msg Error 1308 etc etc. I press cancell and box with error 1311 comes up. If I cancel all these boxes, eventually the programme will open, but the boxes start to appear again, I cancel them again and then the programme is ok to use. Does anyone have any ideas please. Should I uninstall and then re-install? Carol
From: DL on 9 Mar 2010 06:50 Locate winword.exe, rt click, run as Administrator Except any msg windows, see if that helps If you continue to receive err msgs, post the exact msg "carolnpete" <cnp(a)ntlworld.com> wrote in message news:D4D2971E-8175-4920-89C3-1338B308CB09(a)microsoft.com... > Hi. I have recently installed Office Professional 2007 onto my computer, > and > eveery time I open up any of the programs I get a window come up headed > Windows Installer - then msg saying Preparing to install, then another > window > headed M/S Office Standard 2007 with msg Error 1308 etc etc. I press > cancell > and box with error 1311 comes up. If I cancel all these boxes, eventually > the programme will open, but the boxes start to appear again, I cancel > them > again and then the programme is ok to use. Does anyone have any ideas > please. Should I uninstall and then re-install? > Carol
From: carolnpete on 9 Mar 2010 08:13 Thanks for replying. Have tried what you suggested, and it juste opens up Outlook and I start to get all the msg boxes I stated in my first mail. The error messages read as follows: Error 1308 Setup cannot find requried file C:\MSOCache\AllUsers\(91120000-0012-0000-0000-000000OFFICE)-C\Standard.WW.XML Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem see SETUP. CHM. Then this one comes up Error 1500 Another installation is in progress - You must complete that installation before continuing with this one. Have tried SETUP.CHM but get the following box - Windows cannot find 'SETUP.CHM' Make sure you typed the name correctly, and the try again. Carol "DL" wrote: > Locate winword.exe, rt click, run as Administrator > Except any msg windows, see if that helps > If you continue to receive err msgs, post the exact msg > > > "carolnpete" <cnp(a)ntlworld.com> wrote in message > news:D4D2971E-8175-4920-89C3-1338B308CB09(a)microsoft.com... > > Hi. I have recently installed Office Professional 2007 onto my computer, > > and > > eveery time I open up any of the programs I get a window come up headed > > Windows Installer - then msg saying Preparing to install, then another > > window > > headed M/S Office Standard 2007 with msg Error 1308 etc etc. I press > > cancell > > and box with error 1311 comes up. If I cancel all these boxes, eventually > > the programme will open, but the boxes start to appear again, I cancel > > them > > again and then the programme is ok to use. Does anyone have any ideas > > please. Should I uninstall and then re-install? > > Carol > > > . >
From: DL on 10 Mar 2010 03:29 Was Office an upgrade from earlier version? Are you using an win account with admin rights? Is this a new PC, and if so did you first uninstall any Trail & its Activation Assistant "carolnpete" <cnp(a)ntlworld.com> wrote in message news:F6BD1A6F-2ED8-420F-A3D4-CEB59BE98C15(a)microsoft.com... > Thanks for replying. Have tried what you suggested, and it juste opens up > Outlook and I start to get all the msg boxes I stated in my first mail. > The > error messages read as follows: Error 1308 Setup cannot find requried > file > C:\MSOCache\AllUsers\(91120000-0012-0000-0000-000000OFFICE)-C\Standard.WW.XML > Check your connection to the network, or CD-ROM drive. For other > potential > solutions to this problem see SETUP. CHM. Then this one comes up Error > 1500 Another installation is in progress - You must complete that > installation before continuing with this one. > > Have tried SETUP.CHM but get the following box - Windows cannot find > 'SETUP.CHM' Make sure you typed the name correctly, and the try again. > Carol > > "DL" wrote: > >> Locate winword.exe, rt click, run as Administrator >> Except any msg windows, see if that helps >> If you continue to receive err msgs, post the exact msg >> >> >> "carolnpete" <cnp(a)ntlworld.com> wrote in message >> news:D4D2971E-8175-4920-89C3-1338B308CB09(a)microsoft.com... >> > Hi. I have recently installed Office Professional 2007 onto my >> > computer, >> > and >> > eveery time I open up any of the programs I get a window come up headed >> > Windows Installer - then msg saying Preparing to install, then another >> > window >> > headed M/S Office Standard 2007 with msg Error 1308 etc etc. I press >> > cancell >> > and box with error 1311 comes up. If I cancel all these boxes, >> > eventually >> > the programme will open, but the boxes start to appear again, I cancel >> > them >> > again and then the programme is ok to use. Does anyone have any ideas >> > please. Should I uninstall and then re-install? >> > Carol >> >> >> . >>
From: carolnpete on 10 Mar 2010 09:23
Hi - Was using Office '97, but bought Office Professional 2007 after trying Office Standard 2007 Free Trial. It is not a new PC and not sure what you mean about using a win account with admin rights. Also, since installing the 2007, I receive four copies of most of the mails that come through. Went back to old Outlook and it's not happening on that Thanks Carol "DL" wrote: > Was Office an upgrade from earlier version? > Are you using an win account with admin rights? > Is this a new PC, and if so did you first uninstall any Trail & its > Activation Assistant > > "carolnpete" <cnp(a)ntlworld.com> wrote in message > news:F6BD1A6F-2ED8-420F-A3D4-CEB59BE98C15(a)microsoft.com... > > Thanks for replying. Have tried what you suggested, and it juste opens up > > Outlook and I start to get all the msg boxes I stated in my first mail. > > The > > error messages read as follows: Error 1308 Setup cannot find requried > > file > > C:\MSOCache\AllUsers\(91120000-0012-0000-0000-000000OFFICE)-C\Standard.WW.XML > > Check your connection to the network, or CD-ROM drive. For other > > potential > > solutions to this problem see SETUP. CHM. Then this one comes up Error > > 1500 Another installation is in progress - You must complete that > > installation before continuing with this one. > > > > Have tried SETUP.CHM but get the following box - Windows cannot find > > 'SETUP.CHM' Make sure you typed the name correctly, and the try again. > > Carol > > > > "DL" wrote: > > > >> Locate winword.exe, rt click, run as Administrator > >> Except any msg windows, see if that helps > >> If you continue to receive err msgs, post the exact msg > >> > >> > >> "carolnpete" <cnp(a)ntlworld.com> wrote in message > >> news:D4D2971E-8175-4920-89C3-1338B308CB09(a)microsoft.com... > >> > Hi. I have recently installed Office Professional 2007 onto my > >> > computer, > >> > and > >> > eveery time I open up any of the programs I get a window come up headed > >> > Windows Installer - then msg saying Preparing to install, then another > >> > window > >> > headed M/S Office Standard 2007 with msg Error 1308 etc etc. I press > >> > cancell > >> > and box with error 1311 comes up. If I cancel all these boxes, > >> > eventually > >> > the programme will open, but the boxes start to appear again, I cancel > >> > them > >> > again and then the programme is ok to use. Does anyone have any ideas > >> > please. Should I uninstall and then re-install? > >> > Carol > >> > >> > >> . > >> > > > . > |