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From: stevem115 on 27 Apr 2010 07:38

I have just bought a copy of Microsoft Project Professional 2007. When I
try to install it I get as far as Install Now. When I click on the
button nothing happens for a few moments and I then get the message
�Microsoft office project professional 2007 setup has stopped working�
with a further message �A problem caused the program to stop working
correctly. Windows will close the program and notify you if a solution
is available�. I then don�t get any further message after the setup
program closes down.

I can�t find any helpful information on the Microsoft website or in
previous threads on this topic. Because I haven�t installed the product
I can�t give Microsoft a PID number and so don�t qualify for free
technical support. (I can�t believe they charge �46 for email technical
support!) The retailer Software4Students is no help at all.

I�m running Windows Vista home premium service pack 2. I�ve tried
disabling Norton anti-virus, user account control and data execution
prevention. None of this works. I have not had a previous retail or
trial version of Project installed on the machine.

Any advice would be much appreciated...even if it's 'download
OpenProject instead'.


--
stevem115
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From: Rob Schneider on 27 Apr 2010 08:33
Surely something to do with the the operating system (hardware or
software).

Things I can think of (in no particular order)

: make sure Vista fully up to date
: rebooot
: do more than disable Norton--delete and remove then try install
: restore Vista to a previous "good" version and try the install. May
have to go back step by step?
: upgrade to Windows 7 so that you can over-write any bad stuff
: reinstall Vista
: ask for guidance on the Windows Vista newsgroups (folks here have
little experience or interest--probably--in debugging install problems
since it usually "just works" those few times they have to do it).
: since you bought Project Professional ... I'm presuming then that you
need access to Project Server which is something that needs support. Can
you get help from your support staff?
: maybe the CD is flawed. Get the vendor to swap it.


--rms

www.rmschneider.com




On 27/04/10 12:38, stevem115 wrote:
> I have just bought a copy of Microsoft Project Professional 2007. When I
> try to install it I get as far as Install Now. When I click on the
> button nothing happens for a few moments and I then get the message
> �Microsoft office project professional 2007 setup has stopped working�
> with a further message �A problem caused the program to stop working
> correctly. Windows will close the program and notify you if a solution
> is available�. I then don�t get any further message after the setup
> program closes down.
>
> I can�t find any helpful information on the Microsoft website or in
> previous threads on this topic. Because I haven�t installed the product
> I can�t give Microsoft a PID number and so don�t qualify for free
> technical support. (I can�t believe they charge �46 for email technical
> support!) The retailer Software4Students is no help at all.
>
> I�m running Windows Vista home premium service pack 2. I�ve tried
> disabling Norton anti-virus, user account control and data execution
> prevention. None of this works. I have not had a previous retail or
> trial version of Project installed on the machine.
>
> Any advice would be much appreciated...even if it's 'download
> OpenProject instead'.
>
>
From: JulieS on 27 Apr 2010 08:46
Hi SteveM115,

Just to rule out one more thing -- have you installed the 64 bit
version of Vista? Is Project the 64 bit version?

You note you do not have any previous version of Project
installed, do you have any other office products installed?

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional
information about Microsoft Project

On 4/27/2010 7:38 AM, stevem115 wrote:
> I have just bought a copy of Microsoft Project Professional 2007. When I
> try to install it I get as far as Install Now. When I click on the
> button nothing happens for a few moments and I then get the message
> �Microsoft office project professional 2007 setup has stopped working�
> with a further message �A problem caused the program to stop working
> correctly. Windows will close the program and notify you if a solution
> is available�. I then don�t get any further message after the setup
> program closes down.
>
> I can�t find any helpful information on the Microsoft website or in
> previous threads on this topic. Because I haven�t installed the product
> I can�t give Microsoft a PID number and so don�t qualify for free
> technical support. (I can�t believe they charge �46 for email technical
> support!) The retailer Software4Students is no help at all.
>
> I�m running Windows Vista home premium service pack 2. I�ve tried
> disabling Norton anti-virus, user account control and data execution
> prevention. None of this works. I have not had a previous retail or
> trial version of Project installed on the machine.
>
> Any advice would be much appreciated...even if it's 'download
> OpenProject instead'.
>
>
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