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From: Lucky on 30 Jul 2010 15:39
Sorry about the typos.

"we now buy our computers solely based on value."


"Lucky" <harold777(a)hotmail.com> wrote in message
news:9SF4o.5159$F%7.4021(a)newsfe10.iad...
> Precisely why we now by out computers solely based on value.
>
> The best I can say for Dell is that their Tech Support is better than what
> is provided by Microsoft.
>
> Up until two years ago, all our computers were Dell.
>
> No More
>
> Lucky
>
>
> "Christopher Muto" <muto(a)worldnet.att.net> wrote in message
> news:Icednb2QMd1Pas_RnZ2dnUVZ_s-dnZ2d(a)speakeasy.net...
>> Sam wrote:
>>> A neighbor of mine is interested in purchasing a Dell Studio XPS
>>> computer. She has asked me for help. I remember in the past, Dell had
>>> serious problems with some of their computer models and poor tech
>>> support as well. However, for the past few months I have not closely
>>> monitored applicable computer forums. I hope the situation has changed
>>> for Dell?!?!
>>>
>>> If anyone has purchased a new Dell computer in the last few months, I
>>> would very much appreciate any comments as to the quality of Dell's
>>> current tech support. Also would appreciate the name and phone number
>>> of the Dell sales rep if he/she was competent in helping with the
>>> computer sale. Thanks for any help, Sam.
>>
>> the quality of their tech support is like all the other majors. dell
>> used to distinguish themselves on exceptional technical support but that
>> isn't realistic today given the commodity prices of computers today. the
>> general perception that dell technical support is better is based on past
>> performance and because of this perception the expectation of a caller is
>> probably higher than what is delivered and so complaints are expressed.
>> somewhat recent surveys actually puts dell ever so slightly lower than
>> hp/compaq, but the bottom line is that they are all about the same.
>> apple rates a bit higher and i believe that is skewed because apple
>> continues to use american based support and so there is no
>> language/accent barrier that seems to disturb so many people. but i
>> assure apple is not much better. they all use the same technique of a
>> scripted problem resolution procedure that makes an intelligent person
>> who took the time to read the manual and visited the web site for
>> troubleshooting have to repeat everything they already had done. that
>> said, quality/failure rates are reasonably good from all manufacturers
>> and so the chances are that you will not likely ever have to call for
>> support.
>>
>> as for a salesperson, don't bother. anyone good that i ever encountered
>> didn't stay in sales very long. and most salespeople being motivated by
>> commissions direct you towards things that you probably don't need and
>> even tack things on your order that you didn't ask for. talk to them if
>> you want and then have them prepare you a quote that they can email to
>> you for you to complete the order online. with this you can then review
>> the order for accuracy as well as shop price by configuring a similar
>> unit yourself online.
>

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