RWW Issue with SBS2008
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From: Richard K on 15 Jun 2010 21:22 SBS2008 Windows XP SP3 client Remoting from a Windows 7 Pro client When I try and start an RWW session via \remote after I log into the server and "Connect to a Computer" I get an error message when connecting to the Windows XP pro client at the office. The message states "The wizard cannot configure Remote Desktop Connection settings. Make sure the the client version of the Remote Desktop Protocol (RDP) 6.0 or later is installed on this computer." Now I have another completely separate SBS2008 server (separate location) also with XP Pro clients that I can successfully remote into so it doesn't make sense that it's my Windows 7 computer that I have remotely. I am thinking it's the SBS2008 server (at location 1) that may be missing something. What am I missing? Thanks! -Richard K
From: "Robbin Meng [MSFT]" on 21 Jun 2010 03:34 Hi Richard, Thanks for your post. Please make you have the latest RDP client 6.1 and later updates installed on the Windows XP workstation. Remote Desktop Connection (Terminal Services Client 6.1) for Windows XP (KB952155) http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6e1ec93d-bdbd-4983-92f7-479e088570ad Update for Windows XP (KB969085) http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4895bf6-f022-4b4c-8852-dd28978f72d2 If the issue persists after you upgrade to the latest RDP client, reset the Internet Explorer Settings , then re-register DLL file "Regsvr32 Mstscax.dll" which is located in %Windir% \system32 folder. Close all open all instances of IE window and then test the issue again. Reset IE ========== 1. Click Start, please type "inetcpl.cpl" (without quotation marks) in the Start Search bar and press Enter to open the Internet options window. 2. Switch to the Advanced tab. 3. Click the Reset Internet Explorer Settings button. 4. Click Reset to confirm the operation. 5. Click Close when the resetting process finished. 6. Uncheck Enable third-party browser extensions option in the Settings box. Click Apply, click OK. 7. Close all open all instances of IE window and then test the issue again. Hope this helps. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support ================================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ==================================================================
From: Richard K on 21 Jun 2010 15:24 That did NOT fix the problem. I had the user run both links and the update but no go. What else can I do? How can I tell which current version of the RDC client is running on the XP Pro client? They are all running SP3. ""Robbin Meng [MSFT]"" <v-robmen(a)online.microsoft.com> wrote in message news:LG3eyQRELHA.4980(a)TK2MSFTNGHUB02.phx.gbl... > > Hi Richard, > > Thanks for your post. > > Please make you have the latest RDP client 6.1 and later updates installed > on the Windows XP workstation. > > Remote Desktop Connection (Terminal Services Client 6.1) for Windows XP > (KB952155) > http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6e1ec93d-bdbd-4983-92f7-479e088570ad > > Update for Windows XP (KB969085) > http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4895bf6-f022-4b4c-8852-dd28978f72d2 > > > If the issue persists after you upgrade to the latest RDP client, reset > the Internet Explorer Settings , then re-register DLL file "Regsvr32 > Mstscax.dll" which is located in %Windir% > \system32 folder. Close all open all instances of IE window and then test > the issue again. > > Reset IE > ========== > 1. Click Start, please type "inetcpl.cpl" (without quotation marks) > in the Start Search bar and press Enter to open the Internet options > window. > 2. Switch to the Advanced tab. > 3. Click the Reset Internet Explorer Settings button. > 4. Click Reset to confirm the operation. > 5. Click Close when the resetting process finished. > 6. Uncheck Enable third-party browser extensions option in the > Settings box. Click Apply, click OK. > 7. Close all open all instances of IE window and then test the issue > again. > > Hope this helps. > > > Best regards, > Robbin Meng(MSFT) > Microsoft Online Newsgroup Support > ================================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. > ================================================================== > > >
From: "Robbin Meng [MSFT]" on 22 Jun 2010 04:04 Hi Richard, Thanks for your response. I understand you have applied both of the two updates and issue still exists. The update 969085 if just for Windows XP Service Pack 3 (SP3) to enables the new Remote Desktop Services features that are introduced in Windows 7 and in Windows Server 2008 R2 on a computer that is running Windows XP SP3. That's why I would like you install it. At this point, I would like to confirm with you that can you choose and connect to the SBS server instead of the Windows XP client? Do you get the same error message? If the issue occurs to both SBS server and Windows XP clients, please try to reset the IE settings and register the "Mstscax.dll" dll file as we discussed. If you haven't tried, please perform the steps below: Reset Internet Explorer (IE) & register files ========== 1. Click Start, please type "inetcpl.cpl" (without quotation marks) in the Start Search bar and press Enter to open the Internet options window. 2. Switch to the Advanced tab. 3. Click the Reset Internet Explorer Settings button. 4. Click Reset to confirm the operation. 5. Click Close when the resetting process finished. 6. Uncheck Enable third-party browser extensions option in the Settings box. Click Apply, click OK. 7. Click on Start->Run. Enter the following command: Regsvr32 Mstscax.dll Regarding how to tell which current version of the RDC client is running on, please right click on the "Remote Desktop Connection" (blue lable on the top of the RDP window) and click "About" . On the bottom of the About window, you'll see the version such as "Remote Desktop Protocol 6.1 supported." Thank you. Best regards, Robbin Meng(MSFT) Microsoft Online Newsgroup Support
From: Richard K on 22 Jun 2010 23:23
I tried to connect to the SBS2008 server and I get the same message. I'm now believing that the issue is not with the XP client (or SBS 2008 server) but something else such as a firewall. According to the Cisco firewall I have ports 443, 3389 and 4125 open in addition to 25 and 987. Any other thoughts. -Richard ""Robbin Meng [MSFT]"" <v-robmen(a)online.microsoft.com> wrote in message news:3mVXfGeELHA.2364(a)TK2MSFTNGHUB02.phx.gbl... > > Hi Richard, > > Thanks for your response. I understand you have applied both of the two > updates and issue still exists. > > The update 969085 if just for Windows XP Service Pack 3 (SP3) to enables > the new Remote Desktop Services features that are introduced in Windows 7 > and in Windows Server > 2008 R2 on a computer that is running Windows XP SP3. That's why I would > like you install it. > > At this point, I would like to confirm with you that can you choose and > connect to the SBS server instead of the Windows XP client? Do you get the > same error message? > > If the issue occurs to both SBS server and Windows XP clients, please try > to reset the IE settings and register the "Mstscax.dll" dll file as we > discussed. If you haven't tried, please > perform the steps below: > > Reset Internet Explorer (IE) & register files > ========== > 1. Click Start, please type "inetcpl.cpl" (without quotation marks) > in the Start Search bar and press Enter to open the Internet options > window. > 2. Switch to the Advanced tab. > 3. Click the Reset Internet Explorer Settings button. > 4. Click Reset to confirm the operation. > 5. Click Close when the resetting process finished. > 6. Uncheck Enable third-party browser extensions option in the > Settings box. Click Apply, click OK. > 7. Click on Start->Run. Enter the following command: > Regsvr32 Mstscax.dll > > Regarding how to tell which current version of the RDC client is running > on, please right click on the "Remote Desktop Connection" (blue lable on > the top of the RDP window) and > click "About" . On the bottom of the About window, you'll see the version > such as "Remote Desktop Protocol 6.1 supported." > > Thank you. > > > Best regards, > Robbin Meng(MSFT) > Microsoft Online Newsgroup Support > > |