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From: Bob on 19 May 2010 10:24


"VanguardLH" wrote:

> Bob wrote:
>
> > Brian Tillman wrote:
> >
> >> Bob wrote ...
> >>
> >>> I am helping someone with a problem that is puzzling. This person
> >>> is using Outlook 2007 at home with a GMail mail account.
> >>>
> >>> Sometimes when she sends an e-mail to multiple recipients, she gets
> >>> an NDR as follows:
> >>> -------------------------
> >>> From: System Administrator
> >>> Sent: Monday, May 17, 2010 10:36 AM
> >>> To: Sender's name
> >>> Subject: Undeliverable: FW: Subject of Message
> >>>
> >>> Your message did not reach some or all of the intended recipients.
> >>>
> >>> Subject: FW: Subject of Message
> >>>
> >>> Sent: 5/17/2010 10:36 AM
> >>>
> >>>
> >>> The following recipient(s) cannot be reached:
> >>> -------------------------------
> >>> Tha's it. There are no recipients listed.
> >>
> >> Do you see the NDR in the gmail mailbox via a web browser?
> >
> > No, it does not show up in the GMail inbox or "All Mail" folder. I
> > realized after I sent that that I should have included that tidbit.
> > :-(
> >
> > That was one of the reasons I was certain it must be coming from
> > Outlook. I didn't think that Outlook would do that?
>
> You are probably using POP to access your e-mail account. Unless
> configured otherwise, the default is to RETRieve a message and then
> DELEte it. Enabling the "leave messages on server" eliminates the DELE
> command. However, Gmail doesn't correctly follow POP standards. The
> above is how POP should work. Gmail ignores the DELE commands and
> instead uses the server-side user configurable option on how to handle
> items that have been retrieved. You'll have to see how you configured
> the POP settings in your Gmail account.
>
> Does this "other person" have their e-mail client configured to
> authenticate to Gmail's SMTP mail server?
>
> This user also need to ensure that they are not included a null string
> for a recipient (for example, by ending the To field with a comma which
> would designate a following e-mail address but which might've been left
> blank). That Gmail doesn't return a complete message with a delimited
> string showing the rejected recipients is no big surprise. Could be
> Gmail was told to send to a blank recipient, or the e-mail address was
> invalid or no such account existed at the designated domain but Gmail
> didn't show you the bad e-mail address. First see if authenticating to
> the SMTP mail server fixes the problem, and that they are using the
> correct port number.
> .
>
BINGO! You lead me to find the problem. I checked the addresses on the
message in the GMail web interface and everything looked fine. Then, I
selected to show the original header, and found a name in the list without an
e-mail address with it. That would sure do this.

Thanks again.

Bob
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